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eBay explicitly bans AI "buy for me" agents in user agreement update

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Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#281
This does make me wonder. I see on HN (and hello if you see my comment) people who use screen scrapers or screen readers to read and use the web. I would be REALLY interested to know how many of these users use any of these newer AI browsers like Comet, I forget what the one from ChatGPT is called, but I know as a regular user I can make Comet do automated things like price comparisons across tabs and websites. I could totally see the immense value in someone who relies on a screen reader to access the web having access to an AI powered browser, but I don't know that any of them are designed with these users in mind necessarily.

My question then becomes, does this policy violate the ADA for those users in particular? UIf it doesn't today, should it tomorrow? Especially if these AI browsers actually become viable for those users. Will there be a future where if you're protected by ADA you can be cleared to use a more automated browser? I would imagine a sane rule for such an exception would require you to fully identify yourself to the website in order to prevent abuse by bots pretending to need that type of access (the good old "trust me bro" problem). Or maybe they get to use it but it becomes more rate limited to the average user speed or whatever.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#283

Earlier quoted context omitted.

You would really do this? You'd not even want to at least briefly review the cart before making a $600 purchase of used computer hardware?

I would. I would in particular like to review the cart in form of a table rendered in LLM interface, because all e-commerce sites have bullshit. user-hostile UI/UX and I'm tired of it . Really, dealing with bullshit for you is by far the biggest promise of any agentic solutions today.

I have no doubt we are going to get even worse bullshit tomorrow.

Web got infested by ads, I wonder BS will agents use.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#284

Earlier quoted context omitted.

I don’t know if there are other ways eBay could lose money on returns. But my single data point: the very first thing I sold on eBay (a manual lever espresso machine) got returned because the buyer clearly didn’t know how to use it, and claimed it was defective. And because eBay has a money back guarantee, they just reached their hands into my back account and withdrew the earnings from the sale + the shipping costs…

I only sell stuff on EBay as-is, no returns. I'm not sure if this protects me from their money back guarantee, but it gives me a little peace of mind until I too get bitten.

My listing was as-is, no returns. Didn’t matter. And I tried challenging it. Recorded a video where I opened the returned machine, assembled it, and pulled a perfect shot of espresso. Based on my server’s access logs, nobody at eBay even viewed the video. Whole experience cost me over $200 in shipping fees. Horrible experience.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#285
post #222

Earlier quoted context omitted.

eBay needs to focus attention, efforts and resources on this if it's an increasing problem so the alternative uses for those resources is a cost. If sellers like you get mad and don't list that costs them too.

Like etsy, they long since worked out that most volume is through dropshippers of products mass produced in China. Or a few physical businesses like houseclearers which can manage a high throughput. If you're a random private seller with a single item, you're an inconvenience to them.

Anecdotally, I see a lot of small sellers using FB marketplace. Those are cash/venmo type deals done in person. That might just be because I live in a big enough metro area to support that.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#286

This ban isn't about 'fairness' or bot protection; it's about protecting the Impression Funnel. Marketplaces like eBay are designed to monetize 'Wandering Attention'—sponsored listings, 'customers also bought', and sidebar ads. An AI Agent represents 'Laser Focused Attention'. It executes a transaction with zero wandering. It effectively turns the marketplace into a commoditized backend database / dumb pipe. From a G…

Or probably even wrose, it actually shifts the attention and the wandering. That phase will happen inside the LLM, where the LLM decides which link to suggest, i.e. whoever pays the LLM the most. And worse yet, that will apply not just for products, but for platforms, so if amazon pays chatgpt more than ebay does, there goes your sale.

Or if eBay blocks ChatGPT while Amazon doesn't.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#287

Earlier quoted context omitted.

I only sell stuff on EBay as-is, no returns. I'm not sure if this protects me from their money back guarantee, but it gives me a little peace of mind until I too get bitten.

My listing was as-is, no returns. Didn’t matter. And I tried challenging it. Recorded a video where I opened the returned machine, assembled it, and pulled a perfect shot of espresso. Based on my server’s access logs, nobody at eBay even viewed the video. Whole experience cost me over $200 in shipping fees. Horrible experience.

Did you sue them?

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#288
post #245

Earlier quoted context omitted.

I suspect they might lose money on returns too, which are probably more likely if an AI misunderstands what the buyer wants or misjudges quality or can’t detect fake listings etc

"Mint condition MacBook Pro M5, 64GB RAM, 2TB storage, midnight black, box only" and it sells for $1800 because someone didn't see "box only".

... Is fraud.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#289

Earlier quoted context omitted.

My listing was as-is, no returns. Didn’t matter. And I tried challenging it. Recorded a video where I opened the returned machine, assembled it, and pulled a perfect shot of espresso. Based on my server’s access logs, nobody at eBay even viewed the video. Whole experience cost me over $200 in shipping fees. Horrible experience.

Did you sue them?

Over $200? No. I filed a complaint with the BBB, but that’s as far as I took it.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#290
Anecdotally, I've noticed an uptick in my eBay feeds recently of items being immediately relisted after having supposedly sold. This has always happened occasionally, but within the past couple weeks, I've noticed it happening for like 25% of my watched items. I'm wondering if bots are buying things for which the owners are then canceling when it comes time to pay.

I've also had to return a few items for which eBay's AI-generated description was wrong in ways that couldn't be verified in the product's images. I can only imagine the increase in canceled/returned orders from all the different AI features and bots.

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