Customer Support has become a battlefield it seems. Maybe it's always been but enshitification and lack of agency (and responsibility) by the customer support agents has made getting help when something goes wrong almost impossible everywhere. So now you need to create a social media shitstorm to force a reaction from the company above the normal lines of escalation. I think this is a terrible mistake from the companies.
Unsafe and Unpredictable: My Volvo EX90 Experience
281–290 of 436 posts
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#282Volvo may not want to replace the car for the guy...but from a marketing standpoint, they truly picked the wrong hill. The site is very nice and pretty thorough. Makes me not want to get this car or any Volvo!
I applaud his efforts to document this what must’ve been a nightmare of a case for him. But it felt like a lot of the wording is speculative or hyperbolic in nature and aggressively tries to paint Volvo in a bad light. For example: “Analysis of Volvo's Final Response: This response … confirms Volvo's complete abandonment of customer responsibility…This is Volvo's definition of ‘customer care’ in 2025.” “Center Displa…
The throttle suddenly cutting out on the highway sure sounds like a "total system breakdown" to me.
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#283Earlier quoted context omitted.
I applaud his efforts to document this what must’ve been a nightmare of a case for him. But it felt like a lot of the wording is speculative or hyperbolic in nature and aggressively tries to paint Volvo in a bad light. For example: “Analysis of Volvo's Final Response: This response … confirms Volvo's complete abandonment of customer responsibility…This is Volvo's definition of ‘customer care’ in 2025.” “Center Displa…
I don't think I'd spend 150k for a car, I imagine it would create a certain sense of entitlement, but he does sound pretty annoying. It's just an order mess-up, but opening with stuff like: "Sent a formal complaint to Volvo Canada on January 16, requesting escalation to Managing Director Matt Girgis. Volvo Canada never confirmed this escalation." is a vibe.
He puts down a deposit, and waits almost a year, then experiences multiple delays. He seems to be experiencing multiple issues before he requests escalation. I don't think he opens with escalation request in a second email. His vibe seems to be of someone being ignored and just told to deal with it, and not willing to just accept something less than the original agreement.
What would be a "better" vibe than requesting an escalation? if you buy something and you don't get something you've bought? Just say "oh well, it is what it is"?
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#284Earlier quoted context omitted.
I applaud his efforts to document this what must’ve been a nightmare of a case for him. But it felt like a lot of the wording is speculative or hyperbolic in nature and aggressively tries to paint Volvo in a bad light. For example: “Analysis of Volvo's Final Response: This response … confirms Volvo's complete abandonment of customer responsibility…This is Volvo's definition of ‘customer care’ in 2025.” “Center Displa…
I agree it's not deadly critical, but if you can't pass state inspection with broken screen/engine light/broken stop light then case is clear.
They have cars these days that put essential climate, infotainment, and other controls being a screen. This could be a lot worse than just a false positive check engine light.
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#285Volvo sadly no longer stands for Swedish quality and safety. What you’re buying is essentially an overpriced Chinese car with Volvo stickers. And I’m saying this as a Swede. Buy German cars, specifically within the Volkswagen auto group (Audi, VW, Skoda etc) if you want reliable quality.
I was going to create a website just like this but for my Audi Q5. Least reliable car I ever owned. It’s been in the shop about 15 times in 2 years. I finally gave up. It still has a few unsolved issues but I just don’t care. I’ll be trading it in later this year and … Never another Audi again.
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#286Earlier quoted context omitted.
Software is indeed a differentiator, as in I want as little as possible of that shit in my car. Any car where all the controls are on a giant iPad in the middle are a non-starter for me.
Physical goods companies just don't get software, and they never seem to be able to do it right. They treat firmware and software like just another line item on the BOM. Like a screw or a silicon gasket: Source it from a cheap supplier, spoon it into the product somewhere on the assembly line, and then never touch it again. As long as it meets a list of checkbox requirements, the quality doesn't matter at all. A car…
While you're right that car companies are not good at software, this is almost a blessing at this point. Imagine if they had the software talent of a Google or Microsoft and used it to implement the same fucking awful "enshittification" business models.
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#287Earlier quoted context omitted.
i agree on that emission-fraud. but, haha, you know there are loads of videos of your favorite blue colored ones doing the same salute? if that is what keeps you spinning you ran out of car brands long time ago...
Please, post links to videos of those, not still frames. I've seen much shorter and punchier rebuttals to this claim, but this is what I found just now: https://www.youtube.com/watch?v=MXeG_mmXZGE
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#288Earlier quoted context omitted.
> the environmental cost of producing a new electric car is WAY greater than the petrol I’m burning. The environmental cost of producing an electric car happens once. But driving a car is an ongoing environmental insult. This is an apples/oranges comparison unless you integrate the driving damage over time. This analysis suggests EVs are overall a win for the environment after 5 years of ownership, assuming your elec…
Ive driven 5000 miles since I bought the car as a panic purchase at the start of lockdown. So according to that article it’d take 13.5 years of driving an electric car to pay it back. You let me know an electric car that lasts 13.5 years and I’ll head on down to the dealership. Otherwise I will wait out the remaining 8.5 years as best I can
> You let me know an electric car that lasts 13.5 years and I’ll head on down to the dealership.
What electric car won't? There are still 2010 Nissan Leafs on the road, and v1 Nissan Leafs had horrible battery lifetimes, lasting less than 100,000 miles. OTOH there are several Tesla's that have gone >500,000 miles on a single battery.
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#289Earlier quoted context omitted.
i agree on that emission-fraud. but, haha, you know there are loads of videos of your favorite blue colored ones doing the same salute? if that is what keeps you spinning you ran out of car brands long time ago...
Link one.
Re: Unsafe and Unpredictable: My Volvo EX90 Experience
#290Earlier quoted context omitted.
Mercedes
To those downvoting my perfectly succinct answer to the question, I urge you to drive one of the newer Mercedes EVs. After my Tesla nightmare I moved on to Mercedes and it was night and day.
For those of us who do not want a car more expensive than our house, is Mercedes an option?