"Hetzner decided to cancel our account and terminate all servers"

Post by cutemonster » Tue, Dec 10, 2024, 6:25 AM UTC

kopirgan wrote: post #154

SamWhited wrote: post #131

Earlier quoted context omitted.

I had actually forgotten about this, I had a friend who had the exact same thing happen (dropped because "you have to use real names" or whatever, but they did use their real name, and it wasn't even anything suspicious or weird [not that that should matter], they just have a vaguely common for Eastern Europe sounding name :S)

Guess Mr. Phuc dat Bich from Hanoi needn't bother applying. Wonder what's the algorithm they use to know a "real name"

Post by kassner » Tue, Dec 10, 2024, 6:41 AM UTC

Antitoxic6185 wrote: post #278

SamWhited wrote: post #47

Earlier quoted context omitted.

This happens literally all the time with Hetzner, I can't tell you how many times I've heard some variation of this story (or seen it here on HN), but they're cheap, and most people aren't going to find the people complaining online about it even if they do actually try to find out more about the company, so I'm afraid it hasn't hurt them much.

A lot of people suck up to them, they seem to require formal ID proof to authorize your account outside EU and they can deny you without any reason whatsoever. If you look up online about similar things happening to others, the standard response you would see is "If you don't like them, take your business elsewhere". I would rather pay more with digital ocean than to be treated like untouchable with hetzner.

Post by [deleted] » Tue, Dec 10, 2024, 7:19 AM UTC

cyberax wrote: post #257

rodgerd wrote: post #243

Earlier quoted context omitted.

I have spent most of my career in newspaper publishing and banking. A newspaper that doesn't publish for a few days might recover. A bank that drops off the Swift network for days isn't a bank any more.

Russia and Iran would like to have a few words with you. Banks regularly close for multiple days for bank holidays. Unscheduled downtime is a somewhat different story, though. Luckily, the traditional SWIFT/banking infrastructure is so negligible these days, my phone can host a classic banking infrastructure for an entire small country.

Post by prmoustache » Tue, Dec 10, 2024, 7:33 AM UTC

rodgerd wrote: post #208

w8whut wrote: post #129

Earlier quoted context omitted.

daily test restore is infeasible for anything but toy projects. You should periodically test your restore procedures, but its incredibly costly and time consuming for sizeable platforms. Its just not that easy to restore a 10+TB backup for example, and thats a _tiny_ backup size for a b2c product. they can easily go into the hundreds of TB, depending on your platform. and i might add: i vividly remember gitlabs artic…

> but its incredibly costly and time consuming for sizeable platforms. If your restores are too time consuming to test regularly, they sure as shit aren't going to be useful in a disaster.

Post by prmoustache » Tue, Dec 10, 2024, 7:41 AM UTC

rurban wrote: post #286

So Hetzer is not recommended for business. They cancelled themselves out of professional services.