Earlier quoted context omitted.
>Unless you are the manufacturer for your own goods, then you are competing on often-thin margins within a crowded industry with lots of competition where everyone more-or-less offers the same price. That's not true. You don't have to manufacture your own goods to not compete with others at a commodity level. It's quite literally why branding is so important. But I do find it funny you wound up doing exactly what the…
> It's quite literally why branding is so important. Most of the goods you purchase are from brands not owned by the retail website. Pick a hobby and consider the prominent brands, then consider the prominent websites people in that hobby often patronize - they are very often not the same. > and are acting like this is a world ending event for a small-medium sized ecommerce site to be down for a while Because it kind…
depends what you're selling, and there's always the chance that someone is up at 4am their time, but if the page was down from 11pm to 6am every day for a mainstream physical product, they'd probably not lose too many sales.
unfortunately, losing a sale puts a business into a tizzy, to they tend to react poorly to that thought. it's because it's easy enough to leave the computer running unattended over night that business hours aren't a thing that websites are in that spot, but watching the traffic flows while on the Internet traffic team at Google on top of some emotional development, means that for a small bespoke business, SLAs don't even have have any nines for that business to remain in business.
we're biased to by the very nature of us commenting on an Internet website, but there are still customers out there that don't use the Internet on a daily basis.