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Apple users are being locked out of their Apple IDs with no explanation

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Re: Apple users are being locked out of their Apple IDs with no explanation

#281

Post by refulgentis »

nativeit wrote: post #108
sammy2255 wrote: post #68

Earlier quoted context omitted.

Register yourself as a company

This requires a Dun & Bradstreet DUNS ID number, which isn’t the most difficult thing in the world to obtain, but also isn’t trivial, especially if you don’t actually have any formal business documents.

Yeah, can say from recent experience this just adds _more_ steps and opportunities to ghost for a couple weeks, get another vague email, ghost for a couple weeks...took me about 3 months to get it all going.

The DUNS stuff was pretty funny. All flows related to getting an ID have a big "Are you doing Apple dev stuff?" button. It's like Apple outsourced support to them. Apple's DUNS lookup tool saw my business and the correct DUNS number, but trying to register with it got an error...eventually dissipated after a couple weeks. Same story for registering an account in the first place: it refused to register james@tld.com, where tld is a Google Workspace account, with no discernable error. Again, dissipated after 3 weeks, thankfully.

Re: Apple users are being locked out of their Apple IDs with no explanation

#282

Post by GoblinSlayer »

figglestar wrote: post #275
TeMPOraL wrote: post #240

Earlier quoted context omitted.

I would agree with you if there actually was anything different in a suspicious way about those logins. There weren't. Same devices, same ISP, same browsers, not even an OS update in between. Just one day, few days ago, out of the blue, Facebook decided to pop up a conformation request, offering no alternative to confirming from "another device", and that's with them knowing (or at least having that information avail…

My experience with Meta is it is just a PII fishing expedition masquerading as a security check. I abandoned my facebook account when they asked for my driver's license scan, a few weeks later suddenly they didn't need it after all. My BIL recently wanted me to check sout omething he had setup on facebook and I found I could "login" by clicking one of the "what are people doing" spam emails they send. I've never used…

What would happen if you send them a realistic, but fake generated scan?

Re: Apple users are being locked out of their Apple IDs with no explanation

#283

Post by idle_zealot »

anecdotendum wrote: post #218
dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

Bought a brand new MacBook last year and set up a fresh iCloud account to go with it. Problem was for the First and Last Name I entered some variant of Unknown User / Unknown Account (for privacy..) and chose a username “user.mailbox.unknown@icloud.com”. Everything was fine but 24 hours later, I could no longer sign into the account. It was saying my password was incorrect! I was 100% sure this password was right so…

You were impressed with how they automatically deleted your legitimate account and forced you to make a new one?

Re: Apple users are being locked out of their Apple IDs with no explanation

#284

Post by willis936 »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

Stories like this is why I keep a used pixel 6 in my backpack.

Re: Apple users are being locked out of their Apple IDs with no explanation

#285

Post by epolanski »

Been locked for almost 3 months between November 2022 and January 2023.

Apple is crazy. My iPad with the authenticator broke, and even though I filled endless forms, verified emails and phone number they just keep sending me emails I was gonna be called by support at a date 3 weeks away.

Got no call, restarted the procedure. Got called in January, and it was an automatic voicemail or something..

I literally couldn't use my work machine (had a backup desktop to use).

Needless to say, except for the MBP I sadly need for work I'm not giving apple a dime for my life.

Re: Apple users are being locked out of their Apple IDs with no explanation

#286

Post by toomuchtodo »

epolanski wrote: post #285

Been locked for almost 3 months between November 2022 and January 2023. Apple is crazy. My iPad with the authenticator broke, and even though I filled endless forms, verified emails and phone number they just keep sending me emails I was gonna be called by support at a date 3 weeks away. Got no call, restarted the procedure. Got called in January, and it was an automatic voicemail or something.. I literally couldn't…

Please file an FTC complaint.

https://reportfraud.ftc.gov/

Re: Apple users are being locked out of their Apple IDs with no explanation

#288

Post by indymike »

We need to get a legal advocacy group started for dealing with digital rights (EFF isn't getting it done with consumer rights). A couple of well-funded lawsuits on behalf of wronged users will fix this with all of the vendors. This kind of thing should never happen.

Re: Apple users are being locked out of their Apple IDs with no explanation

#289

Post by mwexler »

jen729w wrote: post #7
peanball wrote: post #3

Earlier quoted context omitted.

I had the same thing this morning. Unlock and password reset via another device worked through.

Same here in AU, this happened to me about 8 hours ago. Standard reset procedure worked. Now when trying to configure a Recovery Key from my 2021 iPad Pro I’m told that I can’t do that from ‘this new device’ of mine. ¯\_(ツ)_/¯ And when I try it from my iPhone I have to wait an hour because of Stolen Device Protection. Apparently I’m not at a ‘familiar location’. I’m at home. I work from home. This phone is in this ho…

I loved Stolen Device Protection when I first heard about it. And now I've wasted hours of my life dealing with it as part of the "Daily Lockout".

And tech companies again demonstrate that they are "all about the user" by providing no clarity, acknowledgement, or empathy around the issue. It's depressing.

Perhaps this is real talent in tech: to make things seem rather than be, and to build ways to avoid service and accountability unless it leads to max profit.

I shouldn't be surprised each time this happens, but optimistically I still am.

Re: Apple users are being locked out of their Apple IDs with no explanation

#290

Post by treflop »

yannis wrote: post #188
Handprint4469 wrote: post #160

Earlier quoted context omitted.

I bought an iPhone a couple of days ago, and was planning on using the weekend to finally migrate from my old Android phone. Luckily, I haven't even opened the box so I should be able to return it for a full refund. No way I'm spending over $1000 for this kind of experience.

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd bu…

1. Use two-factor auth.

2. Save those backup codes.

3. Be able to get those backup codes in some worst case scenario.

I have had to start from scratch before but never have been locked out.

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