My biggest complaint with OpenAI/ChatGPT is their horrible "marketing" (for lack of a better term). They announce stuff like this (or like plugins), I get excited, I go to use it, it hasn't rolled out to me yet (which is frustrating as a paying customer), and my only recourse is.... check back daily? They never send an email "Plugins are available for you!", "Voice chat is now enabled on your account!" and so often I…
Sounds like their marketing is doing just fine. If you were to just leave and forget about it, then sure, they need to work on their retention. But you won’t, so they don’t.