Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Tell HN: Doing a chargeback against Google will get your account banned

old.reddit.com

Post reply on HN
Print view View original

281–288 of 288 posts

Re: Tell HN: Doing a chargeback against Google will get your account banned

#281

Post by theturtletalks »

dang wrote: post #258
theturtletalks wrote: post #234

Earlier quoted context omitted.

The original title is a TIFU post and I don't think those are allowed on HN. The title is not misleading since most companies will ban you if you do a chargeback. The thing to note here is that a chargeback was done against the Google Store and the Gmail account was banned. My goal wasn't to editorialize, I just wanted to let people know that their Gmail account was at risk if they did a chargeback against any of Goo…

> The original title is a TIFU post and I don't think those are allowed on HN. Why did you think that? > My goal wasn't to editorialize, I just wanted to let people know that their Gmail account was at risk if they did a chargeback against any of Google's services. This was new information to me and a lot of people on this thread. Sure, and I appreciate your good intention (it was new to me too). But if you want to s…

Thanks for the feedback, I’ll be more cognizant of titles and links in the future.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#282

Post by dang »

theturtletalks wrote: post #281
dang wrote: post #258

Earlier quoted context omitted.

> The original title is a TIFU post and I don't think those are allowed on HN. Why did you think that? > My goal wasn't to editorialize, I just wanted to let people know that their Gmail account was at risk if they did a chargeback against any of Google's services. This was new information to me and a lot of people on this thread. Sure, and I appreciate your good intention (it was new to me too). But if you want to s…

Thanks for the feedback, I’ll be more cognizant of titles and links in the future.

Appreciated!

Re: Tell HN: Doing a chargeback against Google will get your account banned

#283

Post by thefurdrake »

ClarityJones wrote: post #81
thefurdrake wrote: post #13

A more-measured approach would be to just disable your ability to purchase/engage with purchased services/products. Of course, Google is actively motivated to make forcing them to face consequences for mishandling product disputes punishable by complete ostracization from their "ecosystem". On the one hand, this feels like a Surprised Pikachu moment: Of course a chargeback, the final legal method through which you ha…

> Of course a chargeback, the final legal method through which you have issues redressed, is a valid reason to deny you further access to a private company's platform. I would completely disagree. It depends on whether the chargeback was justified. If a company illegally charges a user and the user merely declines to pay it, the subsequent blackballing (and damages associated with it) are damages of and resulting fro…

> I would completely disagree

Would you really, though? What does "complete" disagreement take the form of here, the denial of banning for chargebacks entirely? For every random hypothetical one can provide of a company engaging in poor faith, I can invent a hypothetical of someone charging back against a company despite receiving their product in good faith. I did not say "Is always a valid reason", and it perplexes me when I receive responses that seem to deliberately interpret statements as absolutes when they aren't phrased as such. :(

Re: Tell HN: Doing a chargeback against Google will get your account banned

#284

Post by thefurdrake »

obblekk wrote: post #201
thefurdrake wrote: post #13

A more-measured approach would be to just disable your ability to purchase/engage with purchased services/products. Of course, Google is actively motivated to make forcing them to face consequences for mishandling product disputes punishable by complete ostracization from their "ecosystem". On the one hand, this feels like a Surprised Pikachu moment: Of course a chargeback, the final legal method through which you ha…

The final legal method is always court. You can always file a small claims or regular civil case. I see dozens of people do this weekly against big companies (my company, link in bio) and it does tend to work well because the legal department is generally more motivated to resolve things than customer support. Airlines and car companies are the most common disputes from our data. That said, you can't force Google or…

Yeah, the appropriate phrasing would have been "the final legal method you can take on your own". Obviously in America you can sue for anything on a whim.

Though, thinking about it, I am not sure that's accurate either, because it's a bit difficult do a chargeback by yourself if the card issuer doesn't want to cooperate. Whoops.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#285

Post by [deleted] »

thefurdrake wrote: post #283
ClarityJones wrote: post #81

Earlier quoted context omitted.

> Of course a chargeback, the final legal method through which you have issues redressed, is a valid reason to deny you further access to a private company's platform. I would completely disagree. It depends on whether the chargeback was justified. If a company illegally charges a user and the user merely declines to pay it, the subsequent blackballing (and damages associated with it) are damages of and resulting fro…

> I would completely disagree Would you really, though? What does "complete" disagreement take the form of here, the denial of banning for chargebacks entirely? For every random hypothetical one can provide of a company engaging in poor faith, I can invent a hypothetical of someone charging back against a company despite receiving their product in good faith. I did not say "Is always a valid reason", and it perplexes…

[deleted]

Re: Tell HN: Doing a chargeback against Google will get your account banned

#286

Post by thefurdrake »

jackson1442 wrote: post #78
thefurdrake wrote: post #13

A more-measured approach would be to just disable your ability to purchase/engage with purchased services/products. Of course, Google is actively motivated to make forcing them to face consequences for mishandling product disputes punishable by complete ostracization from their "ecosystem". On the one hand, this feels like a Surprised Pikachu moment: Of course a chargeback, the final legal method through which you ha…

> Of course a chargeback, the final legal method through which you have issues redressed, is a valid reason to deny you further access to a private company's platform. Normally I would agree, but a representative from google told OP to do a chargeback!

Google is historically incapable of ensuring the left hand knows what the right is doing. That isn't to say it's an okay way for things to be. It isn't.

However, if I were to get into a disagreement with Google, and a CSR told me to "do a chargeback", I would assume that CSR was engaging with me in poor faith, because these megashitcorps have a penchant for completely banning people out of hand for chargebacks to the point where it's basically autonomic. It seems like something I'd tell an annoying customer to do if they were annoying me and I was having a particularly bad day, because doing tech support is a miserable and soul-destroying job.

Again, this isn't a justification/rationalization, because this isn't an okay state of affairs in my mind, but I generally expect that a chargeback means I am ending my relationship with a business. Perhaps the OP from reddit should adopt the same mentality defensively.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#287

Post by unixbotnuke »

londons_explore wrote: post #21
unixbotnuke wrote: post #6

I did a chargeback against Google as they wouldn’t refund fraudulent Adsense charges. My account didn’t get banned.

5 years from now, some engineer will probably say "oh, the adsense billing chargeback processing system seems to have been stuck for years, and the workqueue is overflowing. Lets restart it and let it work through the backlog.". Then bam, your account is gone.

Ugh I hope not. But that is incentive to migrate away from google serivces.
Post reply on HN