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Why I will never buy another Samsung device

lehtimaeki.medium.com

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Re: Why I will never buy another Samsung device

#281

Post by p410n3 »

enw wrote: post #257
jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

An acquaintance who worked as a security consultant for Samsung can corroborate. They said Samsung's security practices were terrible to say the least.

Any details? Concerned Samsung phone user here. This statement is very unspecific

Re: Why I will never buy another Samsung device

#282

Post by p410n3 »

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

What exactly was so terrible? I'd like to re evaluate my planned next phone purchase but you didn't provide details really. Thanks in advance :)

Re: Why I will never buy another Samsung device

#283

Post by fmajid »

spideymans wrote: post #142
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me. It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs. I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences. Dell was the…

Apple’s customer service record with the butterfly keyboard fiasco was abysmal.

Re: Why I will never buy another Samsung device

#284

Post by boffinism »

rectang wrote: post #74
throwanem wrote: post #2

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

If you're going to make this critique, you should grapple with this passage from the article: > As with any new technology it takes time to iron out early problems. Things break, need to be fixed, improved etc. That’s all fine! I wasn’t angry when the phone broke, I was angry when it wasn’t repaired.

I think the critique and the passage go hand in hand: if Samsung repaired the break for free, they would be the ones bearing the risk of the new technology. Because they didn't, they're making the customer bear the risk.

That the phone might break is inherent in the fact that it's a new technology. The question is who pays for it when it does, the customer or the manufacturer.

Re: Why I will never buy another Samsung device

#285

Post by mardifoufs »

egeozcan wrote: post #216
l33t2328 wrote: post #208

Earlier quoted context omitted.

This sentiment tends to really ruffle feathers around here and I don’t understand why.

See https://en.wikipedia.org/wiki/Nothing_to_hide_argument#Criti...

They are not saying they are okay with it because they have nothing to hide; they are just saying that they don't mind. It just doesn't bother them. And they also aren't arguing that it shouldn't bother you if you don't watch anything wrong or that every TV should spy on their owner.

Re: Why I will never buy another Samsung device

#286

Post by p410n3 »

ornornor wrote: post #239
jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

Worked for Samsung a while back and can confirm all of the above. You couldn’t pay me enough to own and use a Samsung anything.

I'd love some examples of this. I'm about to buy a new phone and originally planned to get a s21/22. But now I'm questioning this. But I'd also like some more details on this

Re: Why I will never buy another Samsung device

#287

Post by alex_suzuki »

adityapatadia wrote: post #132

Samsung TVs are worse. Their OS is something app makers are not willing to support anymore. Twitch just stopped working. This is something I don't expect from a $1k TV bought just 20 months ago. I wish someone makes just TV panel with ton on inputs and outputs. I am happy to plug in Sonos soundbar and Apple TV to make it work and make it "smart".

> I wish someone makes just TV panel with ton on inputs and outputs.

Search for „digital signage display“, you might find something that fits your need. Have to leave consumer space and the pricing that comes with it though.

Re: Why I will never buy another Samsung device

#289

Post by ornornor »

philsnow wrote: post #265
ornornor wrote: post #245

Earlier quoted context omitted.

Been very happy with our Panasonic OLED. It’s perfectly happy without an internet connection, turns on in 5 seconds flat (a feature these days if you can believe it, as most smart TVs boot a whole Linux or android and take for ever), the amount of options to adjust the image is incredible (they’re used as reference displays in movie studios for coloring movies apparently), and the picture is beautiful. Oh and not a s…

Care to give the part number?

Their whole OLED tv lineup shares these characteristics.

Re: Why I will never buy another Samsung device

#290

Post by dotancohen »

ornornor wrote: post #271
dotancohen wrote: post #242

Earlier quoted context omitted.

Why?

I think it’s because they have so many variants for an appliance that it would be impossible to come up with English names (see ikea and their ridiculous names you can’t remember or infer anything from) At least the number of bits of info you can encore with the appliance VIN like scheme is meaningful.

I'm willing to bet that General Motors has no fewer variants of the Chevrolet Camaro that you can buy: with three different engine choices, two or three different transmission choices, with or without A/C, power steering, seat material, exteriour colour, stripes and badging package, interior colour, radio options, suspension packages, etc etc etc.

It's still all sold as a Chevrolet Camaro and the vast majority of parts are shared - they all use e.g. the same glass, ventilation plastic, ignition switch, etc. When you do need something option specific, such as spark plugs, you do identify your vehicle by VIN.

From my experience fixing appliances, the things that break (button mounting plates, the plastic door frame, that horrible hose coming down from the pump on otherwise excellent Bosch models) is very very commonly shared across models that look the same on the outside.

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