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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#281
post #12

Before going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem. Same story with AI lockouts at Google. Even if you do have access to "someone at Google" good luck getting a clear answer of what happened or how to fix the issue.

[deleted]

Re: FB users buying Oculus VR headsets to get customer service prioritization

#282

Earlier quoted context omitted.

Whenever someone's used my email address, I've used password recovery and taken ownership of the account. It's amazing the number of systems which don't verify email before giving out an account. I've taken control of: Disney DropBox Redbox ...

Having a firstnamelastname address will subject you to a truly baffling level of false accounts and misaddressed email. The worst was probably the time I got emailed an excel sheet containing the names, personal details, and logins for an entire layer of middle managers for a small banking chain.

> Having a firstnamelastname address will subject you to a truly baffling level of false accounts and misaddressed email

You're so right.

This is a big reason I'm looking forward to Apple's iCloud+ custom domain names. Outlook.com already supports custom domain names for paying customers in a very limited way, but hopefully Apple's move will light a fire under Gmail product management to offer this, perhaps through Google One.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#283
post #273

Earlier quoted context omitted.

Side tangent, but ... thank you for Oculus. Seriously. I recently got a Quest 2, and its been life changing. It's just an incredible product. I used a DK1 and DK2 back when they came out and the Quest 2 is like night and day. Everything is so much better. No screen door, wireless, plug and play, etc. I honestly didn't think VR would get to this point so quickly. As for the life changing part, it's helping me work aro…

Should've gotten the Index instead, really. It works so much better and doesn't come with Facebook's walled garden.

And at only 3.3x the price!

Nobody is arguing that the Index isn't better (except for wireless-ness) but at 1/3 of the price, the Quest 2 is incredibly affordable and very, very nice.

And since you can play all the same PC VR games as the Index, plus Oculus-specific games, plus standalone Quest games... It's very versatile.

I have an OG Vive and just "upgraded" to the Quest 2 and it's hands-down better IMO.

I've upgraded my Quest 2 with some hand straps and the elite head strap, so that brings the price closer to 2/3 of the Index, and I still prefer it thanks to the standalone games and the wireless PC link. Not listening to the whine of the lighthouses is another small bonus.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#284
post #105

Does Amazon have anything like Facebooks oops?

No. Having your business wiped out by an errant script is just part of the experience.

I think the that process could use some improvement!

Re: FB users buying Oculus VR headsets to get customer service prioritization

#285

Earlier quoted context omitted.

Having a firstnamelastname address will subject you to a truly baffling level of false accounts and misaddressed email. The worst was probably the time I got emailed an excel sheet containing the names, personal details, and logins for an entire layer of middle managers for a small banking chain.

> Having a firstnamelastname address will subject you to a truly baffling level of false accounts and misaddressed email First initial and last name it even worse. John, Jonathan, Julie, Jacob, James,and more all start with "J." I've gotten rental agreements, investment reports, appearance contracts, song demos, family pictures (not my family), and more.

[deleted]

Re: FB users buying Oculus VR headsets to get customer service prioritization

#286
post #146

Earlier quoted context omitted.

A basic sanity is let the email address on file as of yesterday, and for the past 10 years take the account back. Utterly insane that this is not possible.

Maybe the fear here is the divorce scenario? I could see someone being trusted for many years up until yesterday, when they suddenly become someone you don’t want in your account.

On an account with exactly one email?

A new one shows up and takes over the account, permanently locking out the old one. All in 20 minutes?

Re: FB users buying Oculus VR headsets to get customer service prioritization

#287
post #274
post #265

Earlier quoted context omitted.

This is a horrible, rude, and insanely demeaning take. Formerly one of those developers, finally got fed up with the beast and left. I continue to do VR dev. 1. The internals were actually some of the most robust software I've ever seen. 2. People who worked on it originally were some of the best devs I've ever seen across multiple companies 3. They uniformly got burnt out by incredible harassment from people who hat…

Shouldn't have locked it behind a Facebook login then, eh? It could be the best thing since sliced bread, but it belongs on a trash heap as long as it requires a facebook login.

Yeah, but that was an executive decision, not a developer decision. It's absolutely the reason I'm never going to buy an Oculus, but it's a bit unfair to blame it on developers who had no influence on this decision. (Only a bit unfair, because those developers still choose to work there.)

Re: FB users buying Oculus VR headsets to get customer service prioritization

#288

Earlier quoted context omitted.

Whenever someone's used my email address, I've used password recovery and taken ownership of the account. It's amazing the number of systems which don't verify email before giving out an account. I've taken control of: Disney DropBox Redbox ...

Not exactly the same, but some time ago some woman from Texas changed her email on Netflix to mine, seemingly without confirmation. My email address has a very particular custom domain that can't be explained with a typo, and I don't know anyone in Texas. Very weird. Netflix support was like, whatever, why do you care? Still puzzled about why and how that happened.

[deleted]

Re: FB users buying Oculus VR headsets to get customer service prioritization

#289
post #273

Earlier quoted context omitted.

Side tangent, but ... thank you for Oculus. Seriously. I recently got a Quest 2, and its been life changing. It's just an incredible product. I used a DK1 and DK2 back when they came out and the Quest 2 is like night and day. Everything is so much better. No screen door, wireless, plug and play, etc. I honestly didn't think VR would get to this point so quickly. As for the life changing part, it's helping me work aro…

Should've gotten the Index instead, really. It works so much better and doesn't come with Facebook's walled garden.

Would you also chastise someone for getting an iPhone because it comes with Apple's walled garden?

Re: FB users buying Oculus VR headsets to get customer service prioritization

#290

I honestly do not understand why any sentient person would have anything to do with Facebook at this point, VR headsets or not. It is just an awful company, period.

If fb didn't exist tomorrow, I wouldn't have a way to contact my family and friends. It would be panic. I also LOVE my quest 2. FB isn't perfect but hating it is getting boring now.

Genuinely curious, how is Facebook the only way you have to contact friends and family? Do you not have their email addresses or phone numbers? Or even physical addresses? What if you get locked out of your Facebook account?
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