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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#281

Post by Kudos »

dmingod666 wrote: post #246
Maxion wrote: post #226

Earlier quoted context omitted.

Of course, if there is no real reason to break the lease. E.g. if you're moving to a different city for work or starting to study. Further, if something is advertised as XX Eur/mo it's implied it's a month-by-month thing. Situations you described are very very clearly marked as being a contract with a start and an end date as well as a total including any and all fees as well as cancelation terms. You can't hide esse…

The first word of the product name is "Annual". If someone proceeds to buy an "Annual" product with a lower price and doesn't bother to understand the meaning of why it's "Annual", I have no sympathy for that guy. I am on the same plan myself, it was very clear to me what they were trying to sell. 3 options, 1 yearly, 2nd yearly with monthly payment and third pure monthly. I did not have to read any long contracts to…

This is what dark patterns rely on, why the hell would you be in support of companies taking advantage of people? Have you never had anything like this happen to you? Maybe you were tired or in a rush and a dark pattern ended up costing you money you didn't intend to spend? It's happened to me, and I'd dare day most people reading this.

Re: Adobe charges subscription cancellation fee

#282

Post by 127 »

greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

Last time I used Adobe products, it was advertised as 10 euros per month, but it was a complete lie. In actuality it was 120 euros per year, and if you wanted to cancel you would have to pay the rest of that contract.

I don't give any business to companies that simply lie to me. Trust is important. Adobe clearly doesn't care about creating any trust with its users.

There exists very little actual effort to let users know inside this payment funnel that they are not just paying 10 euros, but 120 euros.

Re: Adobe charges subscription cancellation fee

#283

Post by inetknght »

thirdsun wrote: post #237
inetknght wrote: post #200

Earlier quoted context omitted.

> if a debt goes to collections that ends up on your credit report Once it's on the credit report it can then be disputed. Good luck getting a court to uphold a contract where the terms weren't clearly understood by both parties.

As mentioned by other users already looking at Adobe's pricing page makes the terms very clear.

Your definition of clear doesn't match mine and, clearly, doesn't match many other peoples' either. Otherwise this wouldn't be a problem.

Re: Adobe charges subscription cancellation fee

#284

Post by paxys »

culturestate wrote: post #255
paxys wrote: post #168

Earlier quoted context omitted.

Tanking your credit has very real consequences if, say, you need a home loan in the next 7 years. You'll end up paying for that $100 "savings" x 1000 in the long run.

If you're employing "ignore it until it goes away" as a debt mitigation strategy you probably aren't in a position to be buying a house (or a car, or whatever) any time soon. Having a 400 FICO score is not a "real consequence" to anyone who's in this situation. At any rate, I'm just pointing out that it's a thing you can do, not advocating it as one you should do. As an aside, I think a lot of the HN audience would b…

People in that situation would also be better off just pirating Photoshop with zero effort.

Re: Adobe charges subscription cancellation fee

#285

Post by amatecha »

cbmuser wrote: post #253
sherry-sherry wrote: post #219

Earlier quoted context omitted.

This could be a country specific thing but Adobe’s Australian site does not say that at all, quite the opposite. It doesn’t even state the monthly price in the terms, just refers to them. > “ Your subscription will automatically renew annually without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will autom…

> This could be a country specific thing but Adobe’s Australian site does not say that at all, quite the opposite. Nope, perfectly normal business practice and not even unethical. Please learn and understand how contracts work. They are a legal _obligation_ and you cannot just unilaterally change the conditions after signing a contract without provoking a contract penalty. It’s really just how contracts work, everywh…

Its legality has no bearing on or correlation with its ethicality

Re: Adobe charges subscription cancellation fee

#286

Post by inetknght »

fastball wrote: post #208
inetknght wrote: post #103

Earlier quoted context omitted.

> If you didn't want to agree to pay by the year maybe you shouldn't have signed up for a year of service? This whole thing sounds a lot like a loan. If Adobe wants to provide a loan then they should be regulated like a bank. Otherwise a monthly fee isn't a loan, and a monthly fee shouldn't have a cancellation fee.

It's not a loan because you're not getting use of something before you've paid for it. You're paying for something as you use it, and getting a discount because you agreed you'd use it for a year. You have to pay back the discount if you end up not using it for a year, as it should be.

> you're not getting use of something before you've paid for it

Except... that you are.

> You're paying for something as you use it, and getting a discount because you agreed you'd use it for a year.

So... you're getting the use of something before you've paid for the full year. That's a loan.

Re: Adobe charges subscription cancellation fee

#287

Post by gberger »

patates wrote: post #270
hansvm wrote: post #223

Earlier quoted context omitted.

It's even enshrined into law in some states and locales. A few businesses have tried to market themselves as "no-nonsense, no-bullshit" and put the right prices on things, but that's totally illegal in parts of the US.

It's illegal to put on the price the customer is actually going to pay? My search attempt failed ("illegal to put price with VAT" neither g nor ddg liked it), please tell me more!

In the US it's called sales tax, not VAT, that may be why you're not getting results

Re: Adobe charges subscription cancellation fee

#288

Post by behringer »

cbmuser wrote: post #243
eyelidlessness wrote: post #162

Earlier quoted context omitted.

Why not? I've done it. It's perfectly legal. And mostly clear in terms of repercussions (other than old debts being resurrected far longer than they're supposed to). I walked away with no medical debt from when I was young and desperately poor. And I'm glad I did.

It‘s perfectly legal for the banks or companies to send a bailiff in such a case and seize your property to pay for your debts.

Not in the US. Although a lean could certainly be imposed by a court, you don't have anything to place a lien against when you're poor.

Re: Adobe charges subscription cancellation fee

#289

Post by kataklasm »

codetrotter wrote: post #199
radicalriddler wrote: post #126

Earlier quoted context omitted.

Adding onto this. The actual shitty thing that people should be complaining about, is that the subscription auto-renews (unless I missed the checkbox) and I couldn't find a way to cancel it pre-emptively, outside of blocking it at the bank level, otherwise it signed me up for another 12 months.

Yes, this! I signed up for Creative Cloud for a year with monthly payments, but I was absolutely not prepared for the fact that if I didn’t cancel by the end of the 12 months then I would be signed up for another 12 months. This is not how subscriptions usually work, but with Adobe it is. With every other subscription I have ever had if I have it for say 14 months or 16 months and then want to cancel I have been free…

What? That's exactly how annual contracts have worked for the last decades...

If you choose the annual contract, that will run for a full year with you paying monthly installments. If you want to cancel early, you will have to reimburse them. That is exactly the same as phone plans, gym plans (with the exception that gyms often don't allow early cancellation at all), etc. Now if you don't cancel what do you think will happen with an annual contract? Of course it will prolong for another period of time that you chose, in this case a full year again. This is literally hoe contracts work.

If you get a monthly subscription of Netflix, you don't need to manually prolong it every month, do you?

Re: Adobe charges subscription cancellation fee

#290

Post by behringer »

JumpCrisscross wrote: post #275
paxys wrote: post #168

Earlier quoted context omitted.

Tanking your credit has very real consequences if, say, you need a home loan in the next 7 years. You'll end up paying for that $100 "savings" x 1000 in the long run.

> Tanking your credit has very real consequences if, say, you need a home loan in the next 7 years. You'll end up paying for that $100 "savings" x 1000 in the long run Coïncidentally (and anecdotally), I was recently proximate to a situation where a new hire had their offer cancelled on account of their credit report. It became clear they had a habit of entering into and defaulting on small contracts. Nothing obscene…

You're just pointing out why it should be illegal for employers to run credit reports.
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