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Cameras and secret trackers reveal where Amazon returns end up

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Re: Cameras and secret trackers reveal where Amazon returns end up

#281
post #92

Earlier quoted context omitted.

You could surely hide it easily enough in the cardboard? Just wrap it over in parcel tape. The people at the other end will just assume you went a bit overboard in packing.

GPS emits an EMF, should be easy catch if you are trying. Also, I wonder if you can catch it with batteries. Does amazon make the seller list the type of battery in their product?

I very much doubt any returns are scanned for GPS wavelength EMF.

Re: Cameras and secret trackers reveal where Amazon returns end up

#282

While this may seem shocking, logistically it makes sense. It’s potentially easier to destroy or dump a returned product than re-preparing it for sale. I went out on a date with a program manager for one of Amazon’s return programs and she told me her job was basically finding out ways to repurpose returns as cheaply as possible. Apparently destroying and dumping it’s the easiest and least resource consuming way to d…

Logistics pipelines are designed to efficiently flow in one direction only. At large scale if returns are handled at all, it has to be a separate system. In the extreme case of logistic pipelines into war zones it leads to what looks like extreme waste. There was an infamous case during the Vietnam war when enterprising journalists exposed how expensive stuff, the really big item being F4 Phantom jet engines, that co…

This reads like a rationalisation to me. I would guess that the forces that beat the US in Vietnam, the North Vietnamese & the Viet Cong, were far more parsimonious in their resource use and put effort into extracting their equipment.

Of course, in the Vietnam War, the corporations back in the US who were making huge profits in supplying the war weren't at all worried about equipment being wasted overseas and not returned. And so we're back at the US military industrial complex and all of its unethical madness, famously satirised by Heller in Catch-22.

Re: Cameras and secret trackers reveal where Amazon returns end up

#283
post #245
post #209

Earlier quoted context omitted.

I almost never buy from Amazon anymore. Not really because of any bad experiences, though reports about the high number of counterfeit goods that Amazon sells certainly contributes to my reluctance. Also: Amazon is just too big. I like a bit of competition in the market. Also, in Netherland, Amazon isn't all that big. In the distant past, I sometimes ordered at amazon.com, later at amazon.de. Recently I got an invita…

A lot of people in The Netherlands [1] use Bol.com (part of Ahold; Albert Heijn's parent company). However, Amazon.de (Germany) is also popular, and you can avoid S&H with Amazon Prime. The reason there is no huge Amazon.nl is the same reason there's no huge eBay.nl; there's already a large local competitor: Bol.com (and Marktplaats.nl). Because of Amazon Prime Germany being popular in NL, Amazon introduced an Amazon…

> It is called "The Netherlands"; not "Netherland".

That's an archaic Anglicism in my opinion. Nobody in Netherland calls the country "de Nederlanden", and probably hasn't in two centuries. I think it's about time that English finally followed suit.

Re: Cameras and secret trackers reveal where Amazon returns end up

#284
post #283
post #245

Earlier quoted context omitted.

A lot of people in The Netherlands [1] use Bol.com (part of Ahold; Albert Heijn's parent company). However, Amazon.de (Germany) is also popular, and you can avoid S&H with Amazon Prime. The reason there is no huge Amazon.nl is the same reason there's no huge eBay.nl; there's already a large local competitor: Bol.com (and Marktplaats.nl). Because of Amazon Prime Germany being popular in NL, Amazon introduced an Amazon…

> It is called "The Netherlands"; not "Netherland". That's an archaic Anglicism in my opinion. Nobody in Netherland calls the country "de Nederlanden", and probably hasn't in two centuries. I think it's about time that English finally followed suit.

I’d think it’s more important to get people to stop calling the whole country “Holland” first.

Re: Cameras and secret trackers reveal where Amazon returns end up

#285

Let's take a moment to look at how disingenuous this article is: * Out of twelve returned trackers, one of them went to landfill. The article focuses on that item and does not itemise the fate of the others. * Adding a tracking device to a returned new product is tantamount to damage. If such a device is detected during returns processing, anyone with half a brain should immediately presume a malicious actor and have…

To build on your last point, if your return rate is above ~10% - 15% depending on category (as a merchant), you actually get penalized by Amazon to the point where they will de-list your product. Return rate targets vary by category, but in general most merchants want them to be under 5%.

Re: Cameras and secret trackers reveal where Amazon returns end up

#286
post #63

Earlier quoted context omitted.

I've also stopped buying at Amazon after 15 years. Even consumables and small items are problematic. Just in the last year, I encountered many issues including: * Showerhead that came without box, and clearly used. It still had a lot of water inside! * Underwear from a brand that sells items inside a sealed bag and discards returns came used, without bag (yuck!) * A module of Samsung RAM had visible wear signs and di…

I'm always shocked when I read these comments on HN. I swear it must be just the American Amazon that's so shit, because I literally never had any problems nor know anyone with these problems here in UK. Just this year I'm on 108 orders and counting, every single one of them was fine, working, definitely not used, definitely not counterfeit and delivered within 1 day as promised with Prime. Last year I've had 140 ord…

    Just this year I'm on 108 orders and counting, every
    single one of them was fine, working, definitely not
    used, definitely not counterfeit 
I've had the same experience as you, over roughly the same number of orders in the USA.

I've also never really heard anybody else complaining about problems with Amazon either. I have a pretty large extended social circle, and I just don't hear any problems.

I 100% believe those who say they have these problems! I'm just trying to put things in perspective.

Re: Cameras and secret trackers reveal where Amazon returns end up

#287

While this may seem shocking, logistically it makes sense. It’s potentially easier to destroy or dump a returned product than re-preparing it for sale. I went out on a date with a program manager for one of Amazon’s return programs and she told me her job was basically finding out ways to repurpose returns as cheaply as possible. Apparently destroying and dumping it’s the easiest and least resource consuming way to d…

> It’s potentially easier to destroy or dump a returned product than re-preparing it for sale. Why can't returned goods be resold as "open box" or "scratch and dent" products with missing or damaged packaging for a significant discount? Surely making some money is better than paying to dispose of it - not to mention the terrible optics when you get caught.

> "Why can't returned goods be resold as "open box" or "scratch and dent" products with missing or damaged packaging for a significant discount?"

Most likely because a person has to carefully inspect and repackage it (expensive and the volume is large) and it's a separate inventory category that has to be managed and have separate storage space allocated for it (another expense) and, on top of all that, it doesn't bring in as much money as a new item. And if there was some problem or damage that wasn't caught by the inspection, it's yet another return.

The difficulty of managing customer returned items is common to all retailers and has been known for a while, e.g.:

https://www.cnbc.com/2019/01/10/growing-online-sales-means-m...

https://money.cnn.com/2017/12/26/news/retail-returns-landfil...

Re: Cameras and secret trackers reveal where Amazon returns end up

#288
post #137

Earlier quoted context omitted.

Yep, I recently made a mistake of buying a new Lenovo laptop directly from Lenovo instead of Amazon, and it was a huge mistake - the machine arrived with a broken screen and I waited over 2 weeks for the replacement, their support was generally useless and every time I rang them got a different answer to what was actually happening(they said the replacement is ready, only to say it's not and I'll get a refund 2 days…

At least yours arrived. I also made the mistake of buying a new Lenovo laptop directly from Lenovo some years ago, they canceled the order but didn't give the money back. Their support was completely useless, every time I called they said I had to send an email, and my emails went completely unanswered. When I tried contacting them through the consumer protection organization (PROCON), they sent a nonsense answer (as…

I ordered a laptop directly from Lenovo, I paid less than the price in Amazon by a fair bit, and it arrived quickly and all was good... (Canada, YMMV)

Re: Cameras and secret trackers reveal where Amazon returns end up

#289
post #283

Earlier quoted context omitted.

> It is called "The Netherlands"; not "Netherland". That's an archaic Anglicism in my opinion. Nobody in Netherland calls the country "de Nederlanden", and probably hasn't in two centuries. I think it's about time that English finally followed suit.

I’d think it’s more important to get people to stop calling the whole country “Holland” first.

We can just wait a few decades and change it to "waterworld".

:(

Re: Cameras and secret trackers reveal where Amazon returns end up

#290
post #74
post #35

Earlier quoted context omitted.

I'm curious about the policy. "You can't return a TV if there has been a sports game on TV".

You could institute a restocking fee on any returns.

If the restocking fee is low enough, people would just consider it a rental fee. You'd need to make it close to 50% fee to discourage the massive returns
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