281–290 of 393 posts
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I think the privacy-concerned end-user thinks, "Yes, I completely understand why this information is being tracked and how it would be useful to Amazon. But I still don't like it."
As a freedom-concerned citizen, I always completely understood the policies and methodology of dictators and tyrants, and how what they do is useful for them.
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That's how every company rationalizes the mass collection of user data. "Oh lets collect many terabytes of every user-action in case we need to one day discontinue a feature". It's a book. You don't need to collect and track every fucking action I do to find out if your stupid highlighter is being used in Poland.
Whether you like it or not this collection does lead to better products - that is why you think every company does it because those that don’t usually die out. Understanding your users is vitally important. Privacy LARPers are a tiny segment of the market, the average person doesn’t really care if their ‘usage of the highlighter function is tracked’
I look at VLC as a great example to follow. Their stats show 3.4 billion downloads (https://www.videolan.org/vlc/stats/downloads.html), yet they do no telemetry at all. The product works great. It could be improved of course, but Outlook could also greatly be improved, and they have high-salary staff and a boatload of data they extract from users. Yet it's slow as hell and has lots of UX I disagree with.
I'm myself the author of a replacement of Windows "alt-tab" on macOS (https://alt-tab-macos.netlify.app/) which doesn't do any telemetry. I can lead the roadmap, with the help of the community, without spying on how users set their preferences and use the app.
As a matter of fact, it can be argued that acting that way can be negative value as it's reinforcing popular usage; or from the power-users perspective, dumbing down the software. By definition, advanced features will have low usage. It doesn't mean it should be removed.
Lastly, think about non-software businesses. Many amazing products have simply no way to gather data when the products are in the users homes. They rely on gathering data by talking to customers at the points of purchase, customer care, are in various forums with enthusiast users. This model has shown great results, so it is in no way clearly to be avoided in favor of telemetry-everything.
I have quite often seen people here and on other tech forums assume that purchasing a Kindle means being locked into Amazon's ecosystem, giving up personal details, and having the risk that your books might be deleted. But you don't have to use the Kindle's internet connectivity: I have owned three generations of Kindle, and with each one I activated airplane mode the second I unboxed the device and I never turned ai…
> I activated airplane mode the second I unboxed the device and I never turned airplane mode off. Same, however I had to connect my Kindle Oasis to the internet 1 time after purchase though, if i remember correct it was to download the dictionaries (for translation) i needed. And i think there was a feature that was missing until i connected it to the internet once (i used a new/temporary account for that) but can't…
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> There's definitely no good reason why it should be sent to Amazon at all. I was wracking my brain on this, and all I could come up with was "to independently verify the invoicing for Bing translations" and "how many times are people accessing the definition/translation and not highlighting". So, analytics, not something that explicitly benefits the user.
Can we stop pretending that analytics don't explicitly benefit the user? Product Engineering organizations rely on analytics to improve user experiences.
For example, Amazon doesn't need to know where I am when I request a definition or translation. If they're concerned about usage, they only need to know how many times I actually used one or both of those features per day, per week, or month. They don't need to know instantly every single time a word is highlighted.
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> There's definitely no good reason why it should be sent to Amazon at all. I was wracking my brain on this, and all I could come up with was "to independently verify the invoicing for Bing translations" and "how many times are people accessing the definition/translation and not highlighting". So, analytics, not something that explicitly benefits the user.
Can we stop pretending that analytics don't explicitly benefit the user? Product Engineering organizations rely on analytics to improve user experiences.
As a former Kindle developer, I can say that most of what's mentioned in this article are metrics used to understand how the features are used (bookmarks, highlights, dictionnary, etc.), how much they are used, and in which country. This allows the teams to focus on features that are actively used, and sometimes lead to discontinuing features that see little to no use. Hope that helps.
As many people here have echoed - this boils down to the fact the data is being captured without an opt out. I don't doubt the developers are using it for 'morally acceptable' purposes, but I don't trust Amazon not to abuse that data later down the line! I really don't feel that anyone needs to know precisely what pages I have viewed in a specific book.
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Why buy a kindle at all then? Any cheap budget tablet can read ebooks and stay off the internet.
eInk is a lot nicer for reading books than LCD screens. The downside is that eInk currently only supports black-and-white and turning pages is roughly only as fast as turning the page of a book. Also, battery life is counted in days (and sometimes weeks) and not in hours.
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AKA, the original whispersync. Yup, this was once a thing - you didn't need wifi for sync or downloading books at all.
Kindles at one point apparently came with free cellular access https://xkcd.com/548/
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Whether you like it or not this collection does lead to better products - that is why you think every company does it because those that don’t usually die out. Understanding your users is vitally important. Privacy LARPers are a tiny segment of the market, the average person doesn’t really care if their ‘usage of the highlighter function is tracked’
> Privacy LARPers are a tiny segment of the market, the average person doesn’t really care if their ‘usage of the highlighter function is tracked’ If so, why don't they loudly advertise the data collection and do it only with opt-in? It's not that the average user doesn't care if they're tracked, it's that they're not aware that they're being tracked.
But they do.
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That's how every company rationalizes the mass collection of user data. "Oh lets collect many terabytes of every user-action in case we need to one day discontinue a feature". It's a book. You don't need to collect and track every fucking action I do to find out if your stupid highlighter is being used in Poland.
Whether you like it or not this collection does lead to better products - that is why you think every company does it because those that don’t usually die out. Understanding your users is vitally important. Privacy LARPers are a tiny segment of the market, the average person doesn’t really care if their ‘usage of the highlighter function is tracked’
Which is exactly why we have regulation that forbids these practices, to protect the gullible from themselves. Furthermore, do you think privacy should be the privilege of just those that are smart and keen enough to be aware and prepared to engage in a relentless and perpetual battle with the most dark of patterns with every click they make?