Leaving Google Fi

Post by [deleted] » Mon, May 20, 2019, 6:36 PM UTC

baselined wrote: post #228

AaronFriel wrote: post #9

Google Fi support went down the drain when they expanded. I had a recent experience with my mother's phone being stolen while she was at a hospital, here's the summary after it was confirmed missing and police contacted, with a lot of redundant messages removed. 1st chat with agent Me Hi, my mother's phone was stolen, I'm tracking it on find my phone. Them: Sorry to hear that, we can black list the phone but you must…

I have been with Fi for several years and have never had a problem with customer service. I always call and speak with a rep who is readily available to help. My Pixel 1 had bluetooth issues and I was sent a replacement within a week. The second time it went bad because the screen stopped turning on, it was an equally quick turn around. Maybe voice is a better option than chat, at least in my experience.

Post by hi41 » Mon, May 20, 2019, 7:50 PM UTC

all_blue_chucks wrote: post #135

harry8 wrote: post #15

This is fraud. As soon as any rep sees the evidence of the fraud and stonewalls they are engaging in a conspiracy to commit fraud. At that point the law should take over. "The policy says I must break the law" is not a defence. "The fraud was opportunistic rather than pre-meditated" is not a defence. You can't break the law because of a company policy, you're a human you have responsibilities. Prosecutions need to ha…

> ordering a frontline employee to commit a crime with a policy document is a crime for all who wrote and approved the document In reality they never order crimes in writing, though. They say your metrics need to be above a certain level to keep your job, and the only way to boost your metrics is to commit a crime. See: Wells Fargo fake account scandal. My mom spent the last half-decade of her career (at a hospital)…

Post by Friedduck » Mon, May 20, 2019, 11:20 PM UTC

Post by acct1771 » Tue, May 21, 2019, 3:22 AM UTC

HillaryBriss wrote: post #169

mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

my takeaways from this story: 1. emailing "Jeff" amounts to emailing a central triage team, which doesn't necessarily sound better than emailing, say, a well-organized, decentralized support team where the customer knows more immediately who is capable of addressing their particular problem. 2. everyone who works at Amazon is deeply scared of Jeff. fear is a motivator, but maybe it's not the best motivator. 3. sendin…

Post by acct1771 » Tue, May 21, 2019, 3:45 AM UTC

smnrchrds wrote: post #50

icxa wrote: post #38

Earlier quoted context omitted.

I wonder if this is a good thing. Really random aside incoming: I once was only able to quit my League of Legends video game addiction because I gave my account away that I had so much vested in (skins, all characters, rune pages) by basically messaging a random stranger, changing the account to their email, going to a random password generator site, changing the pw copy+pasting the password without me looking, and s…

He is an Android Developer. Getting banned could have career-disrupting or even career-ending repercussions for him. It is not exactly comparable to quitting a video game.