How the Apple Store Lost Its Luster • Hacker News Board

Re: How the Apple Store Lost Its Luster

#281

Post by cardiffspaceman » Wed, May 08, 2019, 7:55 PM UTC

jtr_47 wrote: post #23

atonse wrote: post #4

My biggest complaint about the Apple Store is the long wait times when your computer breaks. You often have to wait for a few days to even get an appointment. But the award for the most asinine thing about the Apple Store is their insistence on not having a proper area to pay for things. So people just wander around wanting to buy something and not knowing where to pay for it. And they end up wasting a lot more time…

The stores are more sterile and the employees and service is more "clinical" and less "hands on." I miss the original stores' refurbished/discount tables/bin they used to have. You could find great deals on those tables.. Oh.. one other thing that annoys the hell out of me about the stores an service. I bought a new iphone8, I asked if they could transfer the iphone5 data+ apps to my new phone. They said no, do it yo…

When I bought an iPhone 7 earlier this year, they walked me through the transfer of the data from my iPhone 5. It was more like me doing it with a trained assistant at hand. They were confused at first because iPhone 5's don't have all the options for transfer that newer phones have.

Re: How the Apple Store Lost Its Luster

#282

Post by thirdsun » Thu, May 09, 2019, 5:17 AM UTC

jdsully wrote: post #269

xvector wrote: post #262

Earlier quoted context omitted.

> They used to do that a long time ago. Pretty happy they don't do that anymore, then. It sounds terrible for security.

All they did was hook your old mac up to your new one with a cable and run the standard software. You sat with them and watched. There's no reason they couldn't do something similar/more modern with an iPhone and not have a security risk.

What you describe sounds like a huge waste of everybody's time. Furthermore data migration on mobile devices mostly happens via iCloud these days - there's really no need to do that in store. It's part of the onboarding process whenever you boot up a new iOS device.

Re: How the Apple Store Lost Its Luster

#283

Post by jdsully » Thu, May 09, 2019, 4:49 PM UTC

thirdsun wrote: post #282

jdsully wrote: post #269

Earlier quoted context omitted.

All they did was hook your old mac up to your new one with a cable and run the standard software. You sat with them and watched. There's no reason they couldn't do something similar/more modern with an iPhone and not have a security risk.

What you describe sounds like a huge waste of everybody's time. Furthermore data migration on mobile devices mostly happens via iCloud these days - there's really no need to do that in store. It's part of the onboarding process whenever you boot up a new iOS device.

A waste if you know what your doing.

For my Grandpa who’d never figure it out on his own it was a real benefit.

Re: How the Apple Store Lost Its Luster

#284

Post by xvector » Thu, May 09, 2019, 6:43 PM UTC

jdsully wrote: post #269

xvector wrote: post #262

Earlier quoted context omitted.

> They used to do that a long time ago. Pretty happy they don't do that anymore, then. It sounds terrible for security.

All they did was hook your old mac up to your new one with a cable and run the standard software. You sat with them and watched. There's no reason they couldn't do something similar/more modern with an iPhone and not have a security risk.

> There's no reason they couldn't do something similar/more modern with an iPhone and not have a security risk.

Of course there's a security risk. The security model of both the Macs and the iPhones have significantly improved. The hardware security models make this a difficult engineering task - and a dangerous one.

Re: How the Apple Store Lost Its Luster

#285

Post by ultrarunner » Thu, May 09, 2019, 8:48 PM UTC

colejohnson66 wrote: post #280

ultrarunner wrote: post #206

Earlier quoted context omitted.

Yeah, no interest payments from you. Less profitable.

When you lease to own to your phone through Apple with CitizenOne, there’s no interest

For 24 months, which means that there is a non-zero risk of interest. It also appears to require insurance, precludes you from other offers, etc.

I suspect that these finance deals are still more expensive for the consumer than paying in cash. After all, you’re receiving convince.

[0]https://www.apple.com/legal/sales-support/iphoneupgrade_us/

Re: How the Apple Store Lost Its Luster

#286

Post by colejohnson66 » Thu, May 09, 2019, 9:15 PM UTC

ultrarunner wrote: post #285

colejohnson66 wrote: post #280

Earlier quoted context omitted.

When you lease to own to your phone through Apple with CitizenOne, there’s no interest

For 24 months, which means that there is a non-zero risk of interest. It also appears to require insurance, precludes you from other offers, etc. I suspect that these finance deals are still more expensive for the consumer than paying in cash. After all, you’re receiving convince. [0] https://www.apple.com/legal/sales-support/iphoneupgrade_us/

It’s a lease to own, so after the 24 months, it’s yours and you don’t pay anymore.

Re: How the Apple Store Lost Its Luster

#287

Post by jdsully » Sat, May 11, 2019, 6:11 PM UTC

xvector wrote: post #284

jdsully wrote: post #269

Earlier quoted context omitted.

All they did was hook your old mac up to your new one with a cable and run the standard software. You sat with them and watched. There's no reason they couldn't do something similar/more modern with an iPhone and not have a security risk.

> There's no reason they couldn't do something similar/more modern with an iPhone and not have a security risk. Of course there's a security risk. The security model of both the Macs and the iPhones have significantly improved. The hardware security models make this a difficult engineering task - and a dangerous one.

The modern day equivalent would be walking you through backing up to iCloud and restoring from iCloud. It’s not a security risk unless iCloud is one already.

Re: How the Apple Store Lost Its Luster

#288

Post by davidy123 » Wed, May 15, 2019, 3:13 PM UTC

phlyingpenguin wrote: post #55

davidy123 wrote: post #13

Earlier quoted context omitted.

Lenovo's onsite service is inexpensive and, in my experience, excellent. I've used it a few times over the years and it's involved minimal interaction with helpful, focused staff and techs.

I spent four weeks trying to order a genuine replacement keyboard for for my X1 after Lenovo Service tried to charge me $400 for a user-replaceable part. The parts order line was only open a few hours a day and hold times tended to go past their closing time. I'll never Lenovo again.

Yes, but what I'm suggesting is you pay the pretty low cost multi year on-site (they come to your place) comprehensive service plan.