Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Cancelling Dropbox Pro is hard

useloom.com

Post reply on HN
Print view View original

281–290 of 412 posts

Re: Cancelling Dropbox Pro is hard

#281

Post by ox_cable »

thisisweirdok wrote: post #182
bennylope wrote: post #72

Earlier quoted context omitted.

The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.

Yeah this is why I'm quick to use paypal. If I can't cancel it online I'm just going to deauthorize that shit.

That's all kinds of stupid. You might retain some cash in the meantime and feel better about "sticking it to the man," but the reality is you entered into an agreement and from both legal and corporate perspectives, you're defaulting and committing fraud. Is it right? No, not at all. Do I hate that it works this way? Absolutely. But sticking your head in the sand and pretending everything is fine is a great way to get screwed. Enjoy it while it lasts; it's only a matter of time before you defraud the wrong corporation who will bend you over a barrel and show you the 50 states. I've worked in my fair share of customer service and customer loyalty departments before and I've talked to enough people who had no idea their debt had been sold to a collections agency to even pretend that your approach is the right approach.

Re: Cancelling Dropbox Pro is hard

#282

Post by ox_cable »

ianai wrote: post #242
zenexer wrote: post #229

Earlier quoted context omitted.

I’ve had that happen to me once in all the years I’ve been doing this sort of thing. A BBB complaint sorted that out pretty quickly.

Any advice on the BBB complaint? I’ve never considered it before now.

The BBB is an absolute joke; you buy your ratings. As someone who's had direct contact with the BBB in a corporate context, I can say with absolute honesty and surety that the ONLY criteria that decides a corporation's BBB score is whether or not they paid the annual BBB administration fee. Ask around, talk to your friends who have had direct access- they'll confirm what I'm saying 100%. Filing a complaint with the BBB does precisely dick and angrily saying "well, I guess I'll go file a complaint with the BBB as soon as I'm off the phone with you" when on the phone trying to cancel a service serves only to make the rep you're talking to mute their microphone so they can laugh out loud at you. You think the rep you're talking to gives a flying lawnmower about your little BBB complaint? If you do, I own a bridge in California that I'd love to sell you.

Re: Cancelling Dropbox Pro is hard

#283

Post by ox_cable »

ianai wrote: post #201
IanCal wrote: post #196

Earlier quoted context omitted.

If you agree to pay someone $X every month, then unless you tell them you don't want the service any more, you are still liable for the payment.

Not if they don’t give you a way to contact them.

Except they do give you a way to contact them. They ALWAYS give you a way to contact them. The fact that you can't follow their cancelation process all the way through is on you, not them, and that's exactly how the courts treat it after your account becomes delinquent and is sent to collections.

Re: Cancelling Dropbox Pro is hard

#284

Post by dorgo »

jammygit wrote: post #212
briandear wrote: post #142

Earlier quoted context omitted.

Other than PayPal monetizing your payment history, sure it’s great. Apple makes it even easier. This is tangential, but on the topic of PayPal and privacy, this article is interesting about PayPal and HIPAA: https://simple.icouch.me/blog/is-paypal-hipaa-compliant-revi... Short answer: if privacy matters, PayPal is a non-starter. I don’t want news publishers to have my information either. I know publishers like to how…

What is the alternative? Is, what do informed people do instead of using credit cards or PayPal to buy things? (I assume stripe is the same)

cash?

Re: Cancelling Dropbox Pro is hard

#286

Post by toomuchtodo »

ezrast wrote: post #162
mrhappyunhappy wrote: post #80

Earlier quoted context omitted.

What are you looking to use next? I've thought about a raid NAS but have not brought myself to going through with it.

Syncthing is designed for decentralized syncing, but I've forced it into a hub-and-spoke model by running one instance on a cheap VPS, with my client machines configured to connect to only that with all the discovery/relay features turned off. It's been painless to administer so far - the "server" has been running without restart since I set it up 18 months ago and I've had to fiddle with "client" settings maybe once…

Is there a one-click docker image or other VM one can run as the announcer/tracker for Syncthing?

Re: Cancelling Dropbox Pro is hard

#287

Post by toomuchtodo »

Zecar wrote: post #24
post_break wrote: post #20

It's annoying as hell. Dropbox deleted 50,000 files on our dropbox business account once. I had to go in an manually undelete each folder. There were hundreds of folders. Poof, suddenly gone. After that we were done, had to go through these hoops to cancel.

Dropbox deleted my honeymoon photos on my wife's account. They also deleted my account a few months later. I wouldn't trust Dropbox with a swap file.

I suddenly have the urge to backup my ~800GB of data in Dropbox somewhere else.

Re: Cancelling Dropbox Pro is hard

#288

Post by james_s_tayler »

graedus wrote: post #4

Ha, not as hard as I expected but still like 4-5 steps with a bunch of dark patterns (highlighting the buttons that don't downgrade, etc). The screen that's like "OK, you want to downgrade, but tell us why " gave me flashbacks to that nightmare Comcast cancellation call[0]. [0] https://soundcloud.com/ryan-block-10/comcastic-service

That is legendarily bad.

I think I'd just be obnoxious and say cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel...

I barely obey the social contract as it is.

Re: Cancelling Dropbox Pro is hard

#290

Post by gjs278 »

arbie wrote: post #264
warent wrote: post #261

Earlier quoted context omitted.

This reminds me of a service I signed up for once years ago, can't even remember what it was, but I had no idea how to cancel it and it was direct to my card instead of PayPal. What ended up happening was I went to the "Edit payment info" page and just entered my card number as 4242 4242 4242 4242, which is a Visa testing card number. It authorized it as valid and I never dealt with the company again.

You realize this can constitute fraud, right?

number of people that will go to jail for doing this: 0

the only fraud here is your advice

Post reply on HN