He lost because of a forced arbitration clause. This massive privatization of justice where any boilerplate service or product now comes with forced arbitration is making my blood boil. The justice system should always be an option when arbitration fails, and arbitration should take no more than a reasonable time to fail (say, two weeks for this $5000 amount). The whole point of a small claims court is to handle such…
> He lost because of a forced arbitration clause. Just to be clear, that doesn't mean he wouldn't have lost otherwise, or that forced arbitration wouldn't have worked in his favor. If forced arbitration wasn't a consideration, he might still have lost.
Arbitration is a biased loss for a human up against a corporation in mandatory binding arbitration via a contract of adhesion.