Google permanently bans popular application from Play for not using IAP • Hacker News Board

Re: Google permanently bans popular application from Play for not using IAP

#271

Post by kkaiser » Tue, Feb 04, 2014, 4:33 PM UTC

redthrowaway wrote: post #261

kkaiser wrote: post #256

Earlier quoted context omitted.

There is a very easy way to get support: https://support.google.com/adwords/ Theres a link to contact directly on this page.

Thanks for the link, but their response was to "check the product forums". I understand that they don't want to field calls from millions of site owners asking why they aren't ranked higher, but we spend probably $25k/month on Adwords. It'd be nice if they could give us a pointer to an actual person who could help us figure out what went wrong.

That was the response from the support line?

Also, you can always try the community

https://www.en.adwords-community.com/

Re: Google permanently bans popular application from Play for not using IAP

#272

Post by redthrowaway » Tue, Feb 04, 2014, 11:02 PM UTC

kkaiser wrote: post #271

redthrowaway wrote: post #261

Earlier quoted context omitted.

Thanks for the link, but their response was to "check the product forums". I understand that they don't want to field calls from millions of site owners asking why they aren't ranked higher, but we spend probably $25k/month on Adwords. It'd be nice if they could give us a pointer to an actual person who could help us figure out what went wrong.

That was the response from the support line? Also, you can always try the community https://www.en.adwords-community.com/

Again, I appreciate your help. Yes, the Adwords rep I talked to on the phone said there was nobody who could help me figure out why our organic results tanked overnight, but that I could ask on the forums. I'm not prepared to do that at this time.

There were two changes that happened on the same day, at least one of which I'm sure is the cause: we pushed out a ton of pages we had generated from old data, and we had a regression whereby our international sites lost their canonical tags on links. It's pretty clearly our fault, but it would be nice to have someone spend 30s saying, "this is what triggered the issue; don't do this" rather than, "no we can't help you, maybe some random person on the Internet can".

Re: Google permanently bans popular application from Play for not using IAP

#273

Post by peterashford » Wed, Feb 05, 2014, 3:26 AM UTC

napoleoncomplex wrote: post #12

I know Google's policy on this, but I completely understand where the developer is coming from. Google has been taking a collective shit on every developer out of its list of seller countries[0], which is ridiculously short and hasn't been expanded in god knows how long, and even then, there were only a handful of countries added. On Google's page about seller countries they say: "We're working hard to add more count…

Get an account in one of the supported countries?

Re: Google permanently bans popular application from Play for not using IAP

#274

Post by e12e » Wed, Feb 05, 2014, 6:57 AM UTC

According to a comment on the page, the app is now back in the store. No more details as to how or why, but it would appear to be another case of "appeal by (social) media outcry".