The Feedback Assistant issue you mentioned is probably one of the worst aspects of their software ecosystem. I haven't had a response on a single ticket that I've filed in there. It feels like an abandoned program, which is terrible UX considering its purpose.
Feedback Assistant is a UI for Radar. You will never get a response to tickets unless it is affecting a lot of people and they need more information e.g. crash reports. They are all read/triaged though.
The Feedback Assistant issue you mentioned is probably one of the worst aspects of their software ecosystem. I haven't had a response on a single ticket that I've filed in there. It feels like an abandoned program, which is terrible UX considering its purpose.
A few years ago, I filed a Feedback Assistant bug report regarding an issue I was experiencing in Final Cut. In response, I was contacted by Final Cut developers who worked with me to replicate the issue and then shipped a fix. Just one anecdote, but some reports definitely get looked at.
The Pro Apps team is more focused on customer happiness since it’s more niche and high-value-users.
> as shitty as Microsoft's. If I ever feel down on the Mac, I can go to a PC and try make a pdf or view one. Clunky AF. Mac software might be at a low-point, but it hasn’t burnt down yet.
> If I ever feel down on the Mac, I can go to a PC and try make a pdf or view one. After a restart (which happens a lot because the machine crashes a lot[0]), my Windows 10 box won't be "ready for use" for a good 10 minutes. I've seen it take 30 minutes. I've done macOS updates that have taken less time. Oh and macOS doesn't randomly reboot to apply updates. Still haven't found a way to prevent Windows from doing tha…
There is a tool called Windows Update Blocker which i use on a Win10 server that i run:
Here's my personal canary in the coal mine that something must be fundamentally broken in Apple's software development process: - on a recent macOS version, right click on the desktop, select 'change wallpaper' => the new settings panel opens - click on 'Custom Color' - now hold and drag around the 'color cursor' in the color selection circle for a few seconds - stop dragging and notice how the color cursor continues…
I, and many others in our personal capacity, have been shouting from hn-rooftops how Apple’s software capacity has been in a state of, since a decade or so (or more really) that calling it bad would be an understatement. It’s downright pathetic. It’s disgustingly incompetent. And I haven’t not even started on its services like iCloud. Because those go beyond pathetic. I mean for god’s sake these morons (yes, “morons”…
When you upgrade MacOS 15.3.0 apple automatically enables Apple intelligence and then turns on Apple intelligence reporting (15 min intervals) by default. You are not prompted or asked to enable. After disabling Apple Intelligence when you do the next mini update to 15.3.1 Apple intelligence is enabled. Again no prompt and your previous choice to disable is ignored. This IMO is a bad sign for Apple software quality.…
I thought only MS was doing that. I have over 25 admin on/off switches for copilot in the M365 ecosystem that were forced ON in the last year. On the power platform- The authorized consent to move data between regions for ai was AUTOMATICALLY set to YES also and it was sending prod data around to read it and give advice. I guess they sneak it in with some EULA update.. When I open tickets I always get sent to the wrong copilot team because they cant keep track of it and I have to go through a forced AI agent before opening tickets also now. The rushed updates broke a lot of their own JS and its been a bad bad year with over 200 hours wasted on this since last year where I normally spend less than 40 hours a year with such nonsense.
To be fair, Windows really had the same type of issues going from the old Control Panel to Settings. I still get large delays for some of the screens in Windows Settings.
I think it's pretty crazy how slow a lot of the newer things in Windows 11 are. Explorer is super slow, Settings are slow. Sometimes I think even if I wanted to make things that slow (without using sleep statements), I wouldn't know how do it.
Make opening a settings page require multiple queries to Microsoft servers. That way you get lag with a bonus of variability and in the case of broken wifi, extreme lag as it waits for the connections to time out.
I'm not saying this is what happens. But it's scarily plausible and it really shouldn't be.
If you look at the macOS feature history, it's pretty clear that the bulk of the team got shifted to iPhone in 2007 and never really recovered. The widely acknowledged Snow Leopard high water mark happened shortly after. To be fair, Apple can still pull off the occasional amazing feat of vertical integration -- HDR, APFS, keeping audio latency under control despite the relentless assault of apathy from all directions…
Snow leopard is fondly remembered but was buggy has hell when initially released. It got good , with time…
iOS becomes good a year after release, then Apple stops you from installing stable version, forcing install of unstable version with unwanted features.
Nothing wrong with the "creating products that prioritize user experience over features" - or more accurately what Jobs said: create products that start with the user experience and the user’s needs first and then work your way to the tech (as far as I remember) The opposite approach is starting with some tech and then trying to find a use for it, e.g. folding phones, second 1/2 screen on laptop, etc, instead of tryi…
Can I ask what the fascination with the Apple trackpad is? My other daily driver is a Thinkpad and I actually vastly prefer using the smaller one on it. You're not flinging your wrist across the zipcode and the clicks are more tactile.
It was the first good trackpad that supported gestures that are now common, things like two finger swipe to scroll (inertial scrolling was huge), pinching, two-finger for right click. I still see people using windows laptops with a mouse plugged in because in general windows laptops have touchpads that suck, and it was way more common a decade ago. Innovation in the windows laptop space was adding unusable gimmicks like a scroll stripe or right-click by tapping in a corner. And then apple introduced a haptic trackpad so you can do a tactile click anywhere, none of that bullshit tap to click where you have to keep your hand lifted so you don't accidentally tap on something. And windows laptops are still lagging behind, at least they got rid of buttons and have hinged touchpads, now we wait for them to catch up and add haptics.
Can I ask what the fascination with the Apple trackpad is? My other daily driver is a Thinkpad and I actually vastly prefer using the smaller one on it. You're not flinging your wrist across the zipcode and the clicks are more tactile.
Maybe I should try a Thinkpad but otherwise the Macbook trackpad is the only one that really works for me and doesn't feel awkward. The gestures are right and the feel is right. I agree about size. It could be smaller.
Thinkpads are okay now, still mostly hinged and no haptics, maybe they have it on the most expensive carbons.