@srean, I support your post as a balanced view.
What the author has written cannot be the median view, given its paints India as full of hucksters, crooks and people struggling by the roadside with unwashed shit on their clothes. Though the author tries to give opposite instances, he has put most of his effort and emotion into painting a bad picture. If this is the median, whats the bad side :-)?
The original article is not factual (no one is allowed on the tarmac in any airport, its a security risk, and India has known terrorism long before it became a word in the U.S), but my sympathies are with the emotion behind the article. Visiting India can be genuinely overwhelming and the cognitive dissonance can drive someone crazy without some level of apathy towards people still living penniless on the street.
My suggestion to the author, try to see if there is someway he can help, either with his skills or money. And no, "thinking up ways I can help", is not the same. Charity is alive and well in India and though life is too hectic here to help in kind (by volunteering etc), most people help with money, facilities and simple deeds like giving business to people who want to make a living e.g. there are mega malls and big stores in most metros, but many people I know make it a point to give business to the street-side hawkers, small businesses and vendors on a daily basis so that their work is supported.
Now that you have had the time to vent, lets get stuck into actually doing something.