This is old news, but what's new news is that last week, the UK Civil Aviation Authority openly published its Independent Review of NATS (En Route) Plc's Flight Planning System Failure on 28 August 2023 https://www.caa.co.uk/publication/download/23337 (PDF) Let's look at point 2.28: "Several factors made the identification and rectification of the failure more protracted than it might otherwise have been. These inclu…
Which shows that sometimes, remote isn't a viable option. If you have very critical infrastructure, it's advisable to have people physically very close to the data center so that they can access the servers if all other options fail. That's valid for aviation as well as for health care, banks, etc. Remote staff just isn't enough in these situations.