Earlier quoted context omitted.
Credit card fraud departments are generally good about this.
I can't remember which company it was, but I got a call a few years ago about some issue with an account, and they wanted some information to "verify my identity" I said wait a minute, you called me. Shouldn't I be verifying who you are? The guy kind of laughed and said yeah, but this is the process I've been given to follow. I said I would call back on public customer service number and he said that would be fine. I…
I told her that I preferred to call the AT&T number and for her to tell me what options should I press to get to her. She couldn't give me an answer to that.
Most likely a scam I guess.