Earlier quoted context omitted.
But they're only firing humans in specific cases where LLMs can compete with them. LLMs aren't equally good at all tasks.
Well, no. https://www.psychiatrist.com/news/neda-suspends-ai-chatbot-f... https://www.cnn.com/2023/08/30/tech/gannett-ai-experiment-pa... If the AI is a lot cheaper than a human, then it can make business sense to replace the human even if the AI is not nearly as good.
If it takes a whole business day to "spin up" a human for a task, and takes literally 5 seconds to call an OpenAI API, then guess what? The API wins.