Earlier quoted context omitted.
That's the way I originally wrote it. Please read the Reddit link above. - Deny there's a problem. This is distressingly popular. - Identify the wrong type of problem. Again, quite common. - Identify the wrong cause of the problem. Where the causal chain is complex, or there are multiple candidates, and/or direct observation or measurement are difficult (geology, infectious disease until the 20th century, mental heal…
Equally logical and very well worded. I would say for decision makers handling a serious problem or trying to avoid one, a review of both of these checklists in some form would be a good exercise to help them grasp where on the spectrum they stand at the time.
I've found a few similar lists:
- Aviation Threat & Error Management: identify, assess, act, monitor.
- OODA: Observe, orient, decide, act.
- Problem Management (IT): Detection, logging, prioritization, diagnosis & analysis, known errors, review.
- Tom Hicks: 7-stage Problem Solving:
1. Identify issues
2. Understand parties & interests.
3. List possible solutions
4. Evaluate options
5. Select option(s).
6. Document agreement.
7. Agree on contingencies, monitoring, & evaluation
- "Grey Problem": a problem where the causing factor is unknown or unconfirmed.- ITIL: Information tecvhnology infrastructure library.