Stripe refunds: fees from the original charge are not returned • Hacker News Board

Re: Stripe refunds: fees from the original charge are not returned

#271

Post by mtnGoat » Sun, Feb 23, 2020, 6:01 AM UTC

quelltext wrote: post #253

mtnGoat wrote: post #161

Earlier quoted context omitted.

Custom rules are the useful ones! The cost of Radar is a huge gripe of mine as well, we have lost thousands to a single fraudster that would have been easy to block with simple rules... The loss was less then the cost of Radar though. ;( Otherwise, the API can be a bit confusing, but I've learned to just be very careful when I read the docs and to read them throughly.

What were those simple rules? I'm curious of whether they really required Radar custom rules specifically or whether Radar rules would just have been more convenient than writing your own rule evaluator?

he was using email addresses on the same few domains, cards, even using the same IPs, wasnt very clever at all. Radar would have been an easy fix.

Re: Stripe refunds: fees from the original charge are not returned

#272

Post by whynotnowha » Sun, Feb 23, 2020, 6:58 PM UTC

Here is our response to this ruthless and disrespectful decision by Stripe:

Hello,

We have just read your price changes to the grandfathered accounts and wanted to pass our discontent with Stripe's decision. Currently, we are weighing our options to move our business to other partners; however, as a small business that mainly operates in non-US currencies, the changes to your refund policies AND the non-US bank policies will effectively kill our partnership with Stripe.

We do not have tens of thousands of dollars per month worth of processing capabilities; however, we are a growing company as can be seen from our all time graphs on Stripe. We have used Stripe since the beginning and never considered alternatives. Your support team have always been helpful and your capabilities satisfied our needs. Until now.

The price hike to a grandfathered account is utterly unacceptable and looks/smells like a cheap attempt to make more money for the company. Stripe is also a rapidly growing company and grandfathered accounts could not have been hurting its business model. "Grandfathering" has an implied meaning that these people/companies/parties have been together since the beginning and a one-sided breach of this understanding is deeply damaging and distasteful.

In any way, unless Stripe can take steps to show sincerity towards our partnership from early on and rescind the changes to its fee policies, we will move our business out of Stripe before March 15th, 2020.

Thanks for the ride and have a great day.

Re: Stripe refunds: fees from the original charge are not returned

#273

Post by iratewizard » Tue, Feb 25, 2020, 7:17 PM UTC

NicoJuicy wrote: post #159

iratewizard wrote: post #150

Earlier quoted context omitted.

I've got to disagree on the stripe documentation. They set the bar for exemplary documentation.

> That mentioned the documentation was great ;)

Whoops, I completely misunderstood your post.

Re: Stripe refunds: fees from the original charge are not returned

#274

Post by lostmsu » Wed, Feb 26, 2020, 4:55 AM UTC

LunaSea wrote: post #209

belzebalex wrote: post #198

Earlier quoted context omitted.

* Whistling * Crypto's coming!

10min long transactions, yay!

Does not seem like a major problem for an online business (e.g. movie ticket sales, Amazon, App Store, etc).

There's also always an option to take the first confirmation (~24sec in Ethereum) as a sufficient proof for small transactions.

Re: Stripe refunds: fees from the original charge are not returned

#275

Post by interpipes » Fri, Feb 28, 2020, 3:08 PM UTC

pc wrote: post #66

mchusma wrote: post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

So in truth, what I'm hearing is

"You should have noticed in 2017 when we started this process to begin with" (would that have helped, complaining at the time?)

"We're confident we're not at a competitive disadvantage by doing this"

"We developed our product " (to remain competitive) " and had to add a bunch of stuff that people expect card processing services to do " (more than one currency) " and some stuff many customers won't care about being delivered by a card processing service " (things other than cards) " and rather than charge the appropriate fees to the appropriate customers at point of use we are instead funding this progress by penalising customers who are already in the loss-making situation of having to make a refund"