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Fake review factories that run on Facebook and post five-star Amazon reviews

theguardian.com

271–280 of 334 posts

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#271
post #111

Amazon is going downhill quickly. I target shoot with a compound bow as a hobby, and as a result I usually buy a set of arrows a year. In 2015 when I would search for "target arrows" on Amazon the first page results would be for legit American companies who make exceptional arrows for about $30 per set of 6. Now, and for the last 2 years if I search for "target arrows" I get pages and pages of Chinese crap arrows (I…

I agree with this, but would like to say, if you open your orders history, you can order the same arrows again assuming the business is still selling them on Amazon.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#272

A colleague recently pointed me to fakespot.com, where you paste the URL of a product (like an Amazon product) and (it seems) it does an ML type analysis to score the likelihood of fakeness in the aggregate of reviews with a score and then highlights the likely fake ones and why it thinks what it thinks. There's surely a market for verification for customers as much as there's one for the criminally-minded sellers.

Which begs the question of why Amazon isn't offering this themselves, or doing it in the background in a way that prevents this from being the problem it is. I have to wonder at some level if in the short term this boosts their sales figures, but long term erodes trust in buying from them and diminishes their stranglehold. I used to trust Amazon reviews to the point I'd often not read a ton or research reviews else w…

I would guess that the reason that Fakespot works is that not too many people use it (relative to the total number of Amazon users) so people writing fake reviews don't specifically try to beat it.

Anything Amazon is doing, the people writing fake reviews will specifically try to counter, so Amazon has a much harder job cut out for them.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#273

Shit like this is what made me lose confidence in Amazon and I stopped my prime subscription. My wife bought me “luxury” branded jackets and clothing for fall. Half of them were counterfeit. I called Amazon and they said I can return them and they’ll send me new ones. Ok. How will I know those won’t be counterfeit? Worse, I found a jacket was counterfeit after the return period when it literally started to fall apart…

Amazon customer service is now quite terrible. Anecdote: I know somebody who has an office that is literally within a 2 block radius of Amazon HQ in Seattle (the new Doppler and Day One buildings). Getting Amazon's third party delivery contractors to successfully deliver to their office suite door, in a high-rise office tower, has been an amazing struggle. Deliveries get sent back as "rejected" all the time, when the…

I had an $800 electronic item that was delivered at 11:30 PM on a Friday night and was left outside of our office building where 300 people worked because we were closed. Took massive effort to convince customer service i never got it. Of course it walked away before i went back Saturday morning to pick it up.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#274
post #11

Earlier quoted context omitted.

Amazon doesn't deliver the things you bought. I don't understand why you are buying luxury goods off of Amazon when you aren't able to distinguish between counterfeit goods. There is a reason designer stores exist. There are many reasons that Amazon as a company and service are bad but almost none of what you describe is a valid complaint.

Amazon logistics deliver at least 1/3 of the items I purchase from them. A "Prime" branded van literally pulls up to my house and someone who I assume works for Amazon drops the package on my stoop. > I don't understand why you are buying luxury goods off of Amazon when you aren't able to distinguish between counterfeit goods. I read this sentence four times and still don't quite understand it. Particularly in respon…

I meant to say distinguish between counterfeit goods and the genuine article. I just think when you spend at least 4 digits on something you should either have experience in the area or buy with someone who does. Should Amazon do a better job on stopping counterfeit? Yes but that doesn't stop you from using common sense. Also the use of Amazon logistics is very regional and I assumed the OP would have mentioned that. There is always going to be a good enough margin for selling counterfeit goods of luxury brands that this will most likely never stop.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#275

Earlier quoted context omitted.

One way to overcome this sort by "Most reviews" which normally Amazon hides (I think they do it to give chance to sell new brands/products more). You have more chance to find the product you want and more trustful if it had 10K reviews instead of 10 reviews. I wrote about how to do it. Full disclosure, I am the author of free web app tool on the article. https://medium.com/@ceyhunkazel/amazon-search-hack-eliminate...

Would you mind adding an option to change amazon country?

Site is recently reopened (2 weeks) with new domain https://www.junglesearch.net and I get feedbacks to add other countries and I really like to add them. It requires some API work to get new country's categories and checking which options are working on which department so it required some work. CA, UK are on my top list to add.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#276

Earlier quoted context omitted.

Would you mind adding an option to change amazon country?

This. In Europe each country (with an Amazon presence ofc) has its own website, each with its own stock and sellers. Buying from the US website is often a no-go, because of the shipping times and the customs fees, and also buying from other european countries is often bad as you forego free shipping and returns. But anyway thank you for your product, it's already pretty useful for brand products. :)

Thank you for the feedback! I will gradually add other countries first two are UK and CA. What is your country?

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#277
post #236

Earlier quoted context omitted.

> Their prices are so mercurial I was discussing a barbell set with my trainer and by the time I got around to buy it next morning it doubled in price. Came back down in a week. WTF.

Could they have observed you looking at it?

> Could they have observed you looking at it?

Maybe, but any website that does that is being so unbelievably short-sighted and consumer-hostile that they deserve to go out of business and bankrupt their owners.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#278
post #237
post #111

Amazon is going downhill quickly. I target shoot with a compound bow as a hobby, and as a result I usually buy a set of arrows a year. In 2015 when I would search for "target arrows" on Amazon the first page results would be for legit American companies who make exceptional arrows for about $30 per set of 6. Now, and for the last 2 years if I search for "target arrows" I get pages and pages of Chinese crap arrows (I…

It's really baffling to me how despite being one of the largest companies in the world and being centered around e-commerce Amazon doesn't do anything about these issues weakening their core product. I say "do nothing" not "fail to stop" because I haven't seen any evidence that Amazon does anything at all to prevent or discourage these behaviors. I wonder if it's because they push the "if it ain't broke, don't fix it…

It hasn't hurt their revenues, so they have no commercial reason to do anything about it. In other words - it's a leading indicator.

> also explain why the website overall looks so dated in many areas.

As pointed out by UX experts "what's good for Amazon is not good for normal sites."

https://www.nngroup.com/articles/amazon-no-e-commerce-role-m...

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#279
post #32

Earlier quoted context omitted.

I wonder how this is in Europe where the buyer can get very hefty fines for buying counterfeit goods and even heftier fines for bringing said goods across borders. Personally I don't shop at Amazon so I don't know if it's a problem here.

I was used to always buying on Amazon in Europe and I never had issues. Then I moved to the US and the whole experience is so much worse. Counterfeits, opened/unsealed packages, disappearing packages, 1 day delivery fee paid and package arrives 5 days later and so on. It's as if it was a different company.

Prly only a matter of time as everything comes to Europe a bit later. The amount of crap from China on Amazon seems to grow every day here also.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#280

Earlier quoted context omitted.

For any product I care about, I do my best to find online retailers who specialize in that category. I'll buy disposable stuff off Amazon, or something I literally cannot find anywhere else, but that's about it. I broke my rule last week to buy a CB radio that was about 66% the usual retail price, so of course the seller rewarded me by having it delivered 600 miles away (either that, or USPS seriously messed up) and…

I much preferred the convenience of a single source which already had all my payment details setup, delivery addresses set up, and which I knew wouldn't give me any bullshit with returns. Fulfillment should be a commodity, and I don't want to have to deal with how different brands have structured their own fulfillment.

Supporting a tiny store that does something for the community (ie real reviews) is more important to me than not having to fill out my address on another form.
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