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Jeff Bezos’ Annual Letter

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Re: Jeff Bezos’ Annual Letter

#271
post #131
post #25

Earlier quoted context omitted.

Yea, I'm not going to share which airline or which branch (other than to say it wasn't United or Chicago), but I have a relative who works at a pretty high position in one of them and they were, to my great surprise, in defense of United and the police in that episode earlier this week. Statements like "airlines bump people all the time", "they can't offer anymore than what they did, its a set rule", and "if they jus…

"they can't offer anymore than what they did, its a set rule" That's complete BS. It may be a United rule, but the law only defines how much they are required to compensate people who are denied boarding. When asking passengers to voluntarily not get on the flight, they are free to negotiate any deal that is acceptable to the two parties. That the airline doesn't have to offer more before they execute the involuntary…

Yea totally agreed and I pointed this out. The rules from the Dept. of Transportation are for consumer protection and not for airline protection. But you are correct that employees have now twisted this to mean that they are "legally" bound to pay a certain amount and no more, which is horse hockey.

Re: Jeff Bezos’ Annual Letter

#272
post #22
post #2

"A common example is process as proxy. Good process serves you so you can serve customers. But if you’re not watchful, the process can become the thing. This can happen very easily in large organizations. The process becomes the proxy for the result you want. You stop looking at outcomes and just make sure you’re doing the process right. Gulp." Seems like this is exactly the kind of issue companies like United Airlin…

This is a surprisingly common trap to fall into. I worked at a startup in which the CTO criticized my dev team for not having a perfectly linear burn down chart. Every week in our retro we had the same discussion about how to improve the shape of our burn down chart; we tried putting higher valued stories at the front of the queue, involving QA earlier in the sprint, and cranking out 1 pointers mid week to tweak the…

Oh theory... may it die a timely death
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