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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

271–280 of 453 posts

Re: iPhone App will not stay open - just flashes when trying to launch

#271
post #255

Earlier quoted context omitted.

Yes but they had better have a really compelling unique product if they choose to exercise that right.

I've worked retail. Pretty much every place that's worth working at has banned a few customers. Perhaps 1 in 1000 customers will be actively abusive towards other customers or towards employees. I recall my first boss, who once had a customer push to the front of the line in a crowded shop. The customer rudely demand to be served. My boss was a very proper older southern lady, and she said, "Ma'am, you can also find…

There's "refusing service", "banning customers", and then there's "turning off a device you've already sold to a customer after he's taken it home". There are not many goods/products/businesses who get away with doing that. Even Steve's "You're holding it wrong!" wasn't followed up with "so I'm gonna remote brick it on you"...

(Interestingly, Amazon have in the past remote-deleted Kindle books on people's devices - but for very much better reasons that "you were a bit rude in your review", and they _still_ copped a roasting for it...)

Re: iPhone App will not stay open - just flashes when trying to launch

#272
post #227

Earlier quoted context omitted.

> What's the right way to design an IoT product to not be dependent on a startup's cloud servers? How about providing a single board computer like a Raspberry Pi and the software images (or source code if you can) to run the software? This is obviously not a solution for everyone but it would probably work great for the DIY crowd. That said, I'm not buying any IoT devices, self-hosted or not, in the foreseeable futur…

> How about providing a single board computer like a Raspberry Pi The issue is more about connection to external servers than the particular board itself. A product that both runs great out of the box, and is also hackable to the point where it doesn't 100% rely on the original company being around to run is the sweet spot I'm thinking of. I'm mostly just thinking aloud about what features the product needs to have i…

> The issue is more about connection to external servers than the particular board itself.

Oh I meant that the R.Pi would be the server where the IoT gadgets connect to. Located in your home and available through your home network connection. Optionally with some kind of (self-hosted) server in your own VPS.

This is obviously a solution for DIY-ers only.

> Consumers want to, and indeed they do, pay for these devices.

I don't think this will ever work if the customers pay for the devices but not for the service. A $99 gadget doesn't leave much for the company to be running the service. I don't see how the economics would work out without a recurring payment.

My gut feeling is that gadget startups such as this one haven't even thought about surviving more than 3-5 years without being acqui-hired to a major corp. Some may bet on getting to be big and thinking that scale will help.

But even if every darn garage in the world would have this gadget for the $99 they charge, I can't see how they can keep the servers running and the software up-to-date with a one time purchase for the life expectancy of an average garage door.

But consumers complain about recurring fees and there's only so many services you can subscribe to. Paying $2-$10 a month for your garage door, thermostat, cat feeder, plant waterer, etc will add up to a lot of money and hassle.

The only way I see forward with cloud-powered IoT gadgets is that a major company with billions of dollars sets up the infrastructure that will scale up to millions of users with a few billion gadgets (and a monthly fee). It's either that or self-hosted DIY. I don't think it's economically viable for a start-up to provide a cloud service for a one-time fee for any meaningful period of time.

I'm sure customers don't want to buy and install a new garage door opener every 3 years when their previous IoT gadget startup goes belly up, servers go down and the gadget turns to a brick.

Re: iPhone App will not stay open - just flashes when trying to launch

#273

Earlier quoted context omitted.

I'm fine with a request to change the review, but not sure that they should tell them exactly how many stars to give.

Try it and notice how it actually works vs just asking to give a better grade.

I can see it working, but I just feel that it's putting pressure on the consumer to rate the company how they want them to.

Re: iPhone App will not stay open - just flashes when trying to launch

#274

The Internet of Silly things strikes again. Perhaps people will grow cautious of buying into products and services which they have no real control over.

IoST. (Internet of Silly Things). Love it!

It's more polite than IoWJ (Internet of Worthless Junk).

Re: iPhone App will not stay open - just flashes when trying to launch

#275
post #186

Earlier quoted context omitted.

It's quite clear a lot of people in here are approaching this with a "B2B" mindset where clients and contracts can be fired and terminated. This scenario is "B2C", "the customer is always right" may be a tired phrase but it rings truer than you might think. A lot of people are saying this guy should be respectful of this small, indiegogo compnay. Problem is, they are ignoring the fact the product is being sold on Ama…

> the customer is always right This is a useful perspective to take if you're in sales. For a support engineer, not so much. When I did Tier 1 for credit cards, the mantra everywhere invoked was instead: "The customer is not always right, but is always deserving of respect." Which has always struck me as a much more balanced and sensible attitude to take, when the objective is to solve a problem. Sometimes that probl…

"You never win an argument with a customer."

Re: iPhone App will not stay open - just flashes when trying to launch

#276

I'm pretty surprised by the comments here on decorum and civility. The customer called the product a "piece of shit" - yes he used bad language, but he's criticising the product itself. An object. The rep. directly insulted the customer's character (saying he had "poor impulse control" and was throwing a "tantrum"). Is this another example of American tendencies to be extra sensitive about "profanity" or am I missing…

I'm also surprised at the amount of overly sensitive people defending Garadget here. Their basis -- that this customer was likely brought up wrong -- is a bit amusing. It suggests that the defenders were brought up to judge others based a single interaction, without any thought of context, or anything but the barest of social awareness.

'course, here I am doing the judging now.

Re: iPhone App will not stay open - just flashes when trying to launch

#277

I can't believe people are still buying any "cloud powered" crap for their homes Fool me once shame on you, fool me twice... Don't buy anything "cloud powered/IoT stuff" unless you know what you are doing and the product has been vetted by the general public and you're aware that there will be breaches Right now the number of IoT stuff I intend to buy is Zero

I made a decision long ago that any "IoT" or "cloud" based physical device in my home will be one that I build myself and that I control access to exclusively. So far, I haven't been motivated by the current commercial offerings to build a clone of any of them, though I'm considering a homebrew Echo clone just because I'm fascinated by voice recognition and voice control.

The Raspberry Pi, with the release of the Zero W, has finally hit the point where it's feasible and affordable to hack together such a device and keep the build cost under the sale price of the Amazon Echo Dot.

Re: iPhone App will not stay open - just flashes when trying to launch

#278

I think this is a bad thing to do. Customers bad-mouth companies all the time, most of the times just temporary. Best to try to please them or to ignore it. "Customer is always right" is in the end one of the best strategies, even if it isn't true. It takes great arrogance to ban someone bad-mouthing your product. I don't think it is illegal and I don't think it should be, but I do think you should be able to get a f…

From garadget's post on their forum: > At this time your only option is return Garadget to Amazon for refund. Your unit ID 2f0036... will be denied server connection. It seems to me like garadget is perfectly willing to refund the purchaser, once the purchaser returns the item.

It doesn't seem like that to me. It seems like Garadget is willing to let Amazon handle the refund, which Amazon would do, anyway.

I wonder why Garadget would want to let Amazon process the refund, anyway. It seems like that's got to count against them in some analytics somewhere.

Re: iPhone App will not stay open - just flashes when trying to launch

#280

"Throwing a tantrum"? The review in question is something along the lines of "the control app is flashing and doesn't work at all. This is junk, don't waste your money on it. 1/5 stars." If you make any public facing products, you will occasionally get such (and worse) reviews even if your product is a shiny perfection forged in heaven by angels themselves and wrapped in magic. Fact of life. On the other hand, the su…

> the support engineer's response (that ends with blocking the user's device for good) _is_ a bona fide tantrum, worthy of textbooks.

I don't think that's a support engineer. I'm pretty sure that's Denis Grisak, the founder of Garadget. I find it fascinating that he used the phrase "only demonstrates your poor impulse control" to the customer while arguably his own response seems to suggest his own impulse control may require reinforcement.

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