Earlier quoted context omitted.
Your position is a common response: paint the affected individual in such light that you can safely state he's different from you, and making it obvious this wouldn't possibly happen to you. The important facts, irrespective of the correctness of app suspension are: a) App suspension led to Google Wallet suspension. Google Wallet can be used as a payment processor, so this decision could have affected entirely indepe…
While I don't disagree that Google support is abysmal, they do respond if you know the appropriate channels. I've gotten support for both Adwords and Adsense and can successful claim I've been unbanned from both at different periods of time. That isn't to excuse your point but wanted to put this out there that while difficult, it is possible.
Mildly frustrating.