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Why can a scam company raise $40 Million Series C + $76 Million Series B?

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Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#262

Earlier quoted context omitted.

The window is usually 180 days, and some of the more lenient credit card companies will go back even further depending on the circumstances. She can easily get back 6 of the 8 monthly charges. A simple way to avoid issues like this is to always generate a virtual card for each purchase, and then turn the virtual card off the moment the transaction is completed. You can do this through Netspend prepaid cards - you jus…

Virtual card number? Never heard of this before. Sounds useful. Is this something unique to Netspend? Can you do it via Paypal or something if you're outside the US? I wouldnt need a physical card if I can link such functionality to my (verified) Paypal account.

I think PayPal used to do it through a browser toolbar they had, but disbanded the service for some reason. I'm not sure if they've replaced that functionality in some other product. With Netspend, you get one of their physical cards, but you also get a login for their site where you can create as many virtual cards as you want. The virtual cards use the balance from the main card, and you can shut off each virtual card whenever you feel like it.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#263
post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

As someone who does some UX that page is clearly designed to mislead. I would expect the majority of users' eyes to skim over that right hand column, interpret it s an invitation to sign up for a VIP program they aren't interested in and hit the Checkout button.

It's well designed for your purposes. Appallingly designed if you actually want someone to notice that they are signing up for an ongoing bill.

Still, I learned something useful about Matrix Partners today.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#264
post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

Here's the biggest issue with this checkout page... there is a Continue Checkout button at the top right... about as far away from the checkout and membership details as you could put it and very likely to be one of the first things seen. This is VERY intentional misdirection to induce quick checkouts before people read the details. I don't see how this isn't obvious.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#265
post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

No, it looks excatly like a scam.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#266

Earlier quoted context omitted.

The window is usually 180 days, and some of the more lenient credit card companies will go back even further depending on the circumstances. She can easily get back 6 of the 8 monthly charges. A simple way to avoid issues like this is to always generate a virtual card for each purchase, and then turn the virtual card off the moment the transaction is completed. You can do this through Netspend prepaid cards - you jus…

Virtual card number? Never heard of this before. Sounds useful. Is this something unique to Netspend? Can you do it via Paypal or something if you're outside the US? I wouldnt need a physical card if I can link such functionality to my (verified) Paypal account.

Many (not all) credit card vendors offer virtual account numbers.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#267
post #200
post #152

Amazon do basically the same thing with their prime membership, although they do refund if you notice and complain early enough (offer a free month and then start charging unless you opt out, whilst making it far from obvious that you have to do so).

Amazon explicitly says it's a paid program that costs money and you have to explicitly join it through process separate from buying stuff. Offering free trial period and then charging is very standard approach, automatically enrolling with sale is not.

They were offering it with a purchase (as a way of getting free shipping), if I remember correctly. Alright, I wasn't automatically enrolled, I had to check a box. It was still deliberately misleading.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#268

Earlier quoted context omitted.

The other commenters are being too nice in their replies. You're full of shit. JustFab is a shoe of the month club masquerading as a normal online shoe store. The VIP Membership Program is the essence of JustFab's business model and yet it's missing entirely from the home page of their site. It looks like any other shoe store. And yet you think it's clear that the user is being signed up for a shoe of the month membe…

Absolutely agree with this comment. Here's the impression that I see at a "first glance" that page: 1.) The item to purchase, along with the price of the item. 2.) A bright magenta "Continue Checkout" button. 3.) An ad for an upsell on the right hand side which I'm generally not interested in. (on the right side, light grey text, etc) Only after carefully scanning the page do I notice the following: 3.) This isn't an…

This is the end result of blind A/B testing.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#269
post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

First I want to thank you for bothering to defend yourself here in public. When a conflict exists between two parties, the best chance for resolving it is when both parties are able to present their respective cases. I am about to get philosophical. If we look immediately at what it means to invest, what we come up with is a profit equation. One tries to maximize the expected profit of an investment, taking into acco…

Super hero... you've made my day!
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