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ATMs didn’t kill bank teller jobs, but the iPhone did

davidoks.blog

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Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#261
There is also a premium for the human touch. I currently pay $15 fee to my bank a month. Going rate here for a bank account is $0.

But the $15 bank has a call center that is dreamy - reliably connected to a competent focused individual in under 3 seconds.

It doesn't matter how good the tech & automation is I place an economic value on that ability to pick up the phone and talk to a human. LLMs are crushing it but I'm not fuckin paying $15 for an LLM.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#262

Earlier quoted context omitted.

> But will it? My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy. For example, ATMs being automated did cause a negative drop in teller jobs, but fast money any time does increase the velocity of money in the economy. It decreases savings rate and encourages spending among the class of people whose money imparts the highest multiplier. AI does not. All t…

> My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy. Baumol's cost disease hurts the lower classes by restricting their access to services like health care and education, and LLMs/agents make it possible to increase productivity in these areas in ways which were once unimaginable. The problem with services is that they're typically resistant to productiv…

By the time it replaces doctors, nobody but today's investors will be able to afford anything at all. The X-shaped economy would have owners in the V and manual laborers (assuming this doesn't translate to gains in automation) in the ^. This outcome is worth avoiding...

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#263
post #182

Earlier quoted context omitted.

Not until power access/generation is MUCH cheaper. Long, long, long way off. If I can run 50,000 fixed tasks that cost me $0.834/hr but OpenAI is costing $37/hr and the automation takes 40x as long and can make TERRIBLE errors why the fuck would I not move to the deterministic system? Also, battery life of mobile devices.

These exact arguments could have been made 50 years ago about why laptops are impossible. But now, we not only have laptops, we run horribly inefficient GUIs in horribly inefficient VMs on them. The dollar-per-compute trend goes ever downward.

It will never ever be as cheap as as cron job and a shell script. There is a certain limit to how efficient using an LLM to do a job vs using an LLM to create a job is. There is a large distinction in compute and power resources between the two. Don't mistake one for the other.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#264
post #35

One key line about ATMs is buried deep in the article: > the number of tellers per branch fell by more than a third between 1988 and 2004, but the number of urban bank branches (also encouraged by a wave of bank deregulation allowing more branches) rose by more than 40 percent So, ATMs did impact bank teller jobs by a significant amount. A third of them were made redundant. It's just that the decrease at individual b…

> But will it? My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy. For example, ATMs being automated did cause a negative drop in teller jobs, but fast money any time does increase the velocity of money in the economy. It decreases savings rate and encourages spending among the class of people whose money imparts the highest multiplier. AI does not. All t…

More likely, we will never know

https://en.wikipedia.org/wiki/Productivity_paradox

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#265
post #254

Earlier quoted context omitted.

> We may reach a point where the only ones able to afford compute are AI companies Nah. I think "good enough AI for 95% of people" will be able to run locally within 3-5 years on consumer-accessible devices. There will be concentration of the best compute in AI companies for training, but inference will always become cheaper over time. Decommissioned training chips will also become inference chips, adding even more c…

1990? We were solid lower-middle class, and I got a computer for Christmas in 1983. I bought my own, from $$ saved by working in 1987.

Computers were roughly ~ $1000 in 1990. How did your lower-middle class family justify a $1000 expenditure inflation adjusted to $2565 today? Average minimum wage in the US is $11.30 so that's 29 days working at minimum wage.

My family was on the border of upper-lower and lower-middle and we bought a computer once and used it for 10+ years. I dumpster dove later to scavenge parts for upgrading until the mid 2000s when cheap computers became available.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#266

Earlier quoted context omitted.

I'm always a bit confused in these discussions what is special about banking software of any kind at all. My bank has an app, but other than checking a balance every now and again, the only reason I use it is because it's also my insurance provider and I make claims through it. For actual banking, I don't really do any, through the website or the app. My pay is direct deposit. My purchases are on credit with payment…

I have a personal current account, a shared current account with my wife, and several savings accounts. It is frequently necessary to move money between these accounts. Also, here in the UK we don't really use Venmo or anything like that, so normally transferring cash to and from friends and family happens by bank transfer as well.

[deleted]

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#267
I'm based in the rich Western world. Whenever I travel elsewhere, I'm amazed by the cheapness of labor.

Humans would attend a gas station or fetch items in a store. Why? They're completely unneeded, I can do (and WANT to do) that myself.

I always feel sad about these people, trapped in an economic system that forces them into useless labour when they could spend their time learning actually useful skills.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#268

Earlier quoted context omitted.

I go back and forth on this. I relate it to software. I don't think AI can meaningfully write software autonomously. There are people who oversee it and prompt it and even then it might write things badly. So there needs to be a person in the loop. But that person should probably have very deep knowledge of the software especially for say low level coding. But then that person probably developed the knowledge by codi…

An AI’s ability to meaningfully write software autonomously has changed hugely even in the last 6 months. They might still require a human in the loop, but for how long?

It's probably an 80/20 or 90/10 problem. Tesla FSD also seems amazing to some percentage of the population, but the more widely it get used, the more cracks are appearing.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#269

Earlier quoted context omitted.

> But will it? My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy. For example, ATMs being automated did cause a negative drop in teller jobs, but fast money any time does increase the velocity of money in the economy. It decreases savings rate and encourages spending among the class of people whose money imparts the highest multiplier. AI does not. All t…

I would argue we've even already seen this play out with productivity gains across the economy over the last 40 years. The American middle class has been gradually declining since the '80s. AI seems likely to accelerate that trend for the exact reasons you point out. A lot of people recognize this pattern even if they can't articulate it, and that's why they hate AI so much. To them, it doesn't matter if AI lives up…

Technological progress that hurts more people than it helps isn't progress, it's class warfare.

We've never seen such a thing before, so I don't know how you can draw such sweeping conclusions about it.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#270

Earlier quoted context omitted.

"Baumol's cost disease hurts the lower classes by restricting their access to services like health care and education, and LLMs/agents make it possible to increase productivity in these areas in ways which were once unimaginable." You've expressed very clearly what LLMs would have to do in order to be economically transformative. "If you can get high quality medical advice for effectively nothing, if you can get high…

> Why should one child get an LLM teacher or doctor while others get individualized attention by a skilled human being? Is the value in the outcome of receiving medical advice and care, and becoming educated, or is the value just in the co-opting of another human being's attention? If the value is in the outcome, the means to achieving that aren't of much consequence.

> the value just in the co-opting of another human being's attention?

Thats a weird way of describing it.

A machine telling me to exercise and eat right will be ignored, even if the advice is correct. A person I trust taking me aside, looking me in the eye and asking me the same would be taken far more seriously.

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