This looks like a clickbait study. Waymo is cheaper 100% of the time for me. The two big data points I think they purposely glossed over are: 1. Tip – Uber and Lyft cost 20% more than the ride price. 2. Car quality – Sure, a Corolla on Lyft is cheaper than Waymo. But once you select something desirable the price goes up, a lot.
What's up with the US tipping culture? I live in Romania and I only tip restaurants a standard of 10% (not fast food, not coffee, just restaurants). Also delivery people when they help bring heavy stuff into my appartment (theoretically they are only paid to bring it to the block entrance). Back when I used taxis we would tip those. But I have never tipped an Uber. Or a Glovo (our Door Dash) deliveryman.
Grew to a point where it's disconnected from the actual value of the service, so people like waiters make way more than if it was priced according to market price, but people pay anyways because it's not about the service, but about not feeling guilty for being cheap. The ecosystem has now found a balance that hurts the consumer, which they're willing to put up with because it's socially ingrained. The people providing a service make more, the business owner doesn't really care, and can't get rid of tips because it's a cutthroat industry and they wouldn't get workers, and higher wages would cause sticker shock, so they too have no incentive to make any changes. The customers group is too big, and don't have enough structure to organize any meaningful change. So it is what it is.
You can see it now, people complain about how tipping is everywhere, including for walk-ins where no table service is provided, but eventually this too will be normalized.
My personal hope is that one day we start tipping our doctors, our dentists, our programmers, to see how big and stupid this dumpster fire can grow.