This seems like hacking. Can this person be prosecuted under the terms of the Computer Fraud and Abuse Act??? 18 U.S. Code 1030 - Fraud and related activity in connection with computers RIP Aaron Swartz
What's a computer?
"I just bought a 2024 Chevy Tahoe for $1"
261–270 of 403 posts
Re: "I just bought a 2024 Chevy Tahoe for $1"
#262I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
Yesterday I had a chat bot take my order at a Checkers drive-through. It was surreal as it answered my questions and read me off the list of sauces that could accompany my chicken.
It happily accepted my request to add a caramel sundae to my order, but once I arrived at the drive-through window and informed me that they were out of ice cream. "She just does whatever she wants," said the cashier. "We would tell her that the ice cream machine is broken, and she'll reply with ' alright checkers.' but still happily ring up costumers for the ice cream."
Re: "I just bought a 2024 Chevy Tahoe for $1"
#263This seems like hacking. Can this person be prosecuted under the terms of the Computer Fraud and Abuse Act??? 18 U.S. Code 1030 - Fraud and related activity in connection with computers RIP Aaron Swartz
Maybe, but it also seems fraudulent for the car dealership to act like you are talking to a human when you are really talking to a computer program
Re: "I just bought a 2024 Chevy Tahoe for $1"
#264I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
Hey, listen, please note that our menu has reciently changed, and due to unexpected call volumes, you're just going to have to wait it out. Don't hang up or you'll have to start over.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#265I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
The only thing that's worse then talking to a chatbot. Is talking to a human with absolutely no power to change anything. Most Airlines do this, customer support is only allowed to repeat info from the site, or ask to fill in a form. In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.
Or ones that outright are dishonest. Had a slew of fraudulent returns on ebay and called only for humans to waste my time and end up saying "I will submit this to some-other-department and I very much expect the case to be ruled in your favor" only for them to send me an email an hour later saying the ruled against me. This happened like 3 times in the span of three months. I eventually learned I can't get all of my money back if a buyer trashes my item on purpose, returns it to me in a literal pile of ewaste pieces, and thoroughly document everything and bring it to ebay. I've been selling for 15 years, too.
It seems like customer service nowadays is just to wait the customer out. Mercari made me send 8 unique photos in order to get a return...wtf? Just waste their time and make them jump through as many hoops as possible I guess so that they give up. I feel like in a decade online retail returns will be the equivalent to cancelling gym memberships.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#266I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
Bots are great for FAQ kind of stuff and you don't have to wait on the phone for "the next available representative" and listening to the answering service continually proclaiming "your call is important to us."
Use your judgement as to whether you should be working with a bot or a human. Conflating matters, some bats are backed by humans. If there are things they don't know they'll ping a human to provide an answer. Not all bots are like that though.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#267I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
Chat bots are, IMNSHO, anti-customer service: a way to keep the customers placated "something is happening with my problem" so that the call center isn't overwhelmed (in other words, "woo, cheaper call center for company!")
I mean regular call centers employed that tactic too. Use the right language to make it appear as if something is happening, and you agree with the customer, but not doing either of those things.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#268This seems like hacking. Can this person be prosecuted under the terms of the Computer Fraud and Abuse Act??? 18 U.S. Code 1030 - Fraud and related activity in connection with computers RIP Aaron Swartz
Maybe, but it also seems fraudulent for the car dealership to act like you are talking to a human when you are really talking to a computer program
The top of the chat window says, "Powered by ChatGPT". The "Chat with a human" text is a link for the user to change to a human.
I had the same confusion as you, though. The UI is a bit opaque here at first glance. Maybe, "Chat with a human instead" would be clearer?
Re: "I just bought a 2024 Chevy Tahoe for $1"
#269Earlier quoted context omitted.
Companies are going to find that they are liable for things they promise. A company representative is just that, and no ToS on a website will help evade that fact. If someone claims to be representing the company, and the company knows, and the interaction is reasonable, the company is on the hook! Just as they would be on the hook, if a human lies, or provides fraudulent information, or makes a deal with someone. Th…
If a car dealership had a parrot in their showroom named Rupert, and Rupert learned to repeat "that's a deal!", no judge would entertain the idea that because someone heard Rupert repeat the phrase that it amounted to any legally binding promise. It's just a bird. It's a pet, a novelty, entertainment for the bored kids who are waiting on daddy to finish buying his mid-life crisis Corvette. It's not a company represen…
> If a car dealership had a parrot in their showroom named Rupert, and Rupert learned to repeat "that's a deal!", no judge would entertain the idea that because someone heard Rupert repeat the phrase that it amounted to any legally binding promise. It's just a bird.
If the car dealership trained a parrot named Rupert and deployed it to the sales floor as a salesperson as a representative of itself, however, that's a different situation.
> It's not a company representative.
But this chat bot is posturing itself as one. "Chevrolet of Watson Chat Team," it's handle reads, and I'm assuming that Chevrolet of Watson is a dealership.
And you know, if their chat bot can be prompted to say it's down for selling an $80,000 truck for a buck, frankly, they should be held to that. That's ridiculously shitty engineering to be deployed to production and maybe these companies would actually give a damn about their front-facing software quality if they were held accountable to it's boneheaded actions.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#270Was it FL that allowed for price negotiation via values placed in HTML forms? This was decades ago. Websites would send the $-values of products via html elements that the frontend designer wasn't expecting to be modified before the order was sent back from the client. The order system read the values back in and calculated the amount owed using these manipulated values. The naive, fun days of the adolescent web.
ISTR a slashdot era story about that. Someone found a computer company order form that accepted modified prices; sent them a note about it, and got blown off, rudely.
So they ordered the entire shop for $0.01 per item or something.
Then they posted the story. I think partially hoping the publicity would keep them from being prosecutable; they stated they had no desire to defraud but wanted to help and couldn't see another way.
I have a dimmer memory of there being a similar problem with a popular PHP "shopping cart" script that was widely deployed. The thread that popped it said "try this on your site" and the replies were 95% "oh shit" and 5% "you bastards ruined my trick!"