Let's face it: IT is the bureaucracy department of modern times which can keep itself 95% busy with self inflicted problems and has 5% service orientation. Processes are opaque for outsiders and typically not helpful. I really had to lough when I read the following description of the IBM BPM but this sums up a good part of the issue: "...while IBM BPM does come with a REST API, this REST API is borderline useless to…
I can find bad examples of how things work in basically every department I chose if I look long enough. Are there IT-Managed things that border on insanity? Oh yes. Are these a good excuse to build a shadow IT? No, they are not. Don't get me wrong: I'm not bothered at all when a couple analysts get together and hack away at their own little tools in VBA. Kudos to them for getting into the spirit of things, and maybe…
If they want to play with whatever tech tools to get their job done, have at it. They can ask for help when they really need it.
But if they are taking short cuts with the security of the data, that needs to be cracked down on immediately, as they are putting the entire company in jeopardy.