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Don't use Discord as your Q&A forum

kraktoos.com

261–270 of 355 posts

Re: Don't use Discord as your Q&A forum

#261

I recently found a repo for an Xbox wireless controller kernel driver where the GitHub issues page was turned off and instead they used discord. I asked why they don’t have GitHub issues turned on and they said they “didn’t want it to become a support forum”. I couldn’t believe it. If there is a common issue, one person will ask about it on the issues page and then everyone else can benefit from that discussion. On d…

I guess what I'm wondering is, what are people trying to prevent or protect by moving to Discord? On one hand, I don't see Discords as any different to web forums, except with no personal control and the knowledge barriers removed. In that way, they're not really different from the defunct AOL communities or Yahoo Groups of yesteryear, outside of their inability to be conveniently scraped or archived. Can you port yo…

The things that I can think of:

- More people get notified immediately on Discord, and then everyone chimes in. When I star a repo I don't get notified when anyone opens a new issue. It becomes even more of a community effort to find solutions.

- It's much easier to use a single account for multiple purposes. If everything is on Discord, then a single account is all you need (vs a separate account for GitHub, GitLab, random bulletin boards, etc.)

Re: Don't use Discord as your Q&A forum

#262
post #92

Earlier quoted context omitted.

Of course, yet another way for the new generation of programmers to relearn the hard way the lessons of the older generation, like happens a lot in software. When I started out, it was pretty clear to me that to solve problems, first read the error message clearly and try understand it, then search the relevant forum or google for someone in the past who experienced the same error. Finally, if unable to solve, post a…

Woah this is an incredibly good point I hadn't even considered before now. After years of finding solutions to problems in obscure threads on forums I'd never have visited otherwise, I had never even considered the fact that the only way to do similar with discord is to not only have an account, but be a member of the specific discord guild, and then search that specific guild for specific keywords. That's actually m…

And if you somehow are able to find an archive of the chat somewhere, you have to try to piece together the conversation because there are six other conversations going on at the same time. Not to mention, all of the valuable information/insights that was never shared in that particular discussion because no one with that knowledge was online at the time.

I just can't understand why anyone would think using a chat app for support is a good idea.

Re: Don't use Discord as your Q&A forum

#263
post #255

Earlier quoted context omitted.

> Once a project is big enough to attract all the low quality users, the same question/problem will be asked/reported over and over again. That's true for Discord too though.

> > They might as well choose the platform they themselves prefer. Nobody said Discord solved that problem, only that GitHub hasn't either.

Discord is worse then GitHub issues by far

Re: Don't use Discord as your Q&A forum

#264
post #71

Earlier quoted context omitted.

Right or wrong, it can be a really difficult thing to do when the problem behaviour is not due to malice. You’re taking away a community from someone, and in my experience, usually it’s someone who doesn’t have many other social outlets. It does not feel good to get pleading emails from these sorts of folks, knowing that you have to stand firm and say ‘no’ for the health of the wider community.

This is the difference between banning in the aughts versus now. Banning used to come with a lot of consideration and sympathy. Often multiple attempts to outreach were made. In the social media era, not only do we ban without prejudice, we shadow ban (leaving them to think they're talking to people), ban on presumption (banning Redditors based on other subreddits they use), and take joy in shutting down those we dis…

> Banning used to come with a lot of consideration and sympathy. Often multiple attempts to outreach were made.

As someone who moderated a political board in the aughts: the hell there was. We banned people all the time who were being shitheads. We did it with glee. The discussions we had were often quite interesting but if the wrong sort of person got in there it would turn into a flamewar and we didn't want never ending flamewars.

Believe it or not you can actually foster interesting conversations about politics including across the various aisles. But a big, big part of that is having a very strict set of engagement rules and if you broke em, you were out.

Granted, a lot of people returned under a new username because we didn't have any IP banning tools. But at the same time, they usually returned and at least attempted to respect the rules, getting a little better with each ban.

> In the social media era, not only do we ban without prejudice, we shadow ban (leaving them to think they're talking to people), ban on presumption (banning Redditors based on other subreddits they use), and take joy in shutting down those we disagree with (freedom of speech for me, not for thee).

Your freedom of speech goes as far as you're asking me as a forum operator/reddit moderator/facebook group owner to allow it. You're not entitled to participate in any community for any reason.

And especially now where people too invested in online communities are taking guns to their campuses and all kinds of wacky shit, if I was still doing this, I'd be stricter than ever. At least back when I was in it the worst thing someone would do is post goatse or one jar if they were pissed.

> The new tactic on Reddit is to block someone when you disagree with them - this prevents them from ever interacting with any thread you post in, even the sibling posts.

Yeah, and? This is weird. You're effectively saying someone telling you to go away has to allow you to make a counterpoint. No they don't. If you're irritating them they're absolutely going to use tools at hand to make you go away. If that's a problem for you maybe you should work on being less irritating?

> We love to silence people these days. I just wish it didn't come with a wide blast radius beyond peoples' own personal consumption.

Nothing new in the slightest. We've never had access to such a variety of incredibly powerful megaphones. It only makes sense that, by extension, other people will want an equally powerful set of earmuffs.

Frankly, I think this whole notion of "communities now are overmoderated" is rooted in the fact that for a long, long, long time on the internet, it was literally the wild west in most places. This meant it was a natural place for people with low social calibration/skills to congregate, because they could function better in a social space with less "rules" would be the best word. The idea that you have to not piss off everyone around you when you speak your mind is basically status quo for the vast majority of human history, only disrupted on the internet from the period of the late 90's to maybe 2012, somewhere around there. Now it seems the Internet is catching up.

Like, I dunno, if you can't make a point without pissing everyone off, then either A) it's not a point worth making or B) you're not the person to make that point?

Re: Don't use Discord as your Q&A forum

#265
post #255

Earlier quoted context omitted.

> Once a project is big enough to attract all the low quality users, the same question/problem will be asked/reported over and over again. That's true for Discord too though.

> > They might as well choose the platform they themselves prefer. Nobody said Discord solved that problem, only that GitHub hasn't either.

But Github has the closest thing to a solution - a public repository of all the previous questions which people can search to discover if someone has already had the same issue.

Re: Don't use Discord as your Q&A forum

#266

Earlier quoted context omitted.

I've had 0 scams on Amazon in 15(?) Years of using it. I had one "new" product that was clearly opened, and two clicks on their website later I had a pickup ordered from my door the following day and a replacement in the way. That's why people praise it.

So I bought a six pack of socks off Amazon once. Seemed like a low risk purchase. They arrived looking like any other sock. New packaging, didn't see anything wrong with it. Socks looked new. They didn't feel new. You know that new sock feel you only get fresh from the package, before they've been washed? They didn't have that. I don't know if these were factory reject socks that failed QC after the fabric softener r…

That’s such an odd thing to hood on too, one ids socks, two you could have just returned it.

Re: Don't use Discord as your Q&A forum

#267
post #127

Earlier quoted context omitted.

And then, those same companies, feign having no idea why everybody and their dog orders on Amazon. I've never had to jump through any hoop or deal with any clueless AI to return a product.

Amazon recently started doing the same. The "chat" button disappeared from the help & contact us, and to talk to real person you need to go through bunch of jumps.

I still find it easier to get someone real, and returns rarely require someone real, then most other companies.

Re: Don't use Discord as your Q&A forum

#268

Earlier quoted context omitted.

I guess what I'm wondering is, what are people trying to prevent or protect by moving to Discord? On one hand, I don't see Discords as any different to web forums, except with no personal control and the knowledge barriers removed. In that way, they're not really different from the defunct AOL communities or Yahoo Groups of yesteryear, outside of their inability to be conveniently scraped or archived. Can you port yo…

The things that I can think of: - More people get notified immediately on Discord, and then everyone chimes in. When I star a repo I don't get notified when anyone opens a new issue. It becomes even more of a community effort to find solutions. - It's much easier to use a single account for multiple purposes. If everything is on Discord, then a single account is all you need (vs a separate account for GitHub, GitLab,…

> When I star a repo I don't get notified when anyone opens a new issue.

You can customize your repository notifications in a granular way, including subscribing to issues (Watch > Custom > Issues), discussions, releases, etc.

This is the primary method I use to track OSS releases. More in the GitHub docs:

https://docs.github.com/en/account-and-profile/managing-subs...

Re: Don't use Discord as your Q&A forum

#269

Earlier quoted context omitted.

This is the difference between banning in the aughts versus now. Banning used to come with a lot of consideration and sympathy. Often multiple attempts to outreach were made. In the social media era, not only do we ban without prejudice, we shadow ban (leaving them to think they're talking to people), ban on presumption (banning Redditors based on other subreddits they use), and take joy in shutting down those we dis…

> Banning used to come with a lot of consideration and sympathy. Often multiple attempts to outreach were made. As someone who moderated a political board in the aughts: the hell there was. We banned people all the time who were being shitheads. We did it with glee. The discussions we had were often quite interesting but if the wrong sort of person got in there it would turn into a flamewar and we didn't want never e…

>Yeah, and? This is weird. You're effectively saying someone telling you to go away has to allow you to make a counterpoint. No they don't. If you're irritating them they're absolutely going to use tools at hand to make you go away. If that's a problem for you maybe you should work on being less irritating?

The issue with blocks as implemented on reddit is that they effectively work as moderation tools that instead of following some community norms are in the powers of individuals who are happy to abuse them. In at least one Reddit community it was enough of a problem that they made ot a rule that blocking someone was a bannable offence. Blocks should just be mutes for those blocking them. not an effective unilateral ban for whoever gets there first.

Re: Don't use Discord as your Q&A forum

#270
post #127

Earlier quoted context omitted.

And then, those same companies, feign having no idea why everybody and their dog orders on Amazon. I've never had to jump through any hoop or deal with any clueless AI to return a product.

Amazon recently started doing the same. The "chat" button disappeared from the help & contact us, and to talk to real person you need to go through bunch of jumps.

Last time I needed them was a year or so ago to deal with a broken mouse for which Logitech didn't want to handle the warranty. Logitech stringed me around for 30 minutes with random questions from a dude via chat who was obviously doing something else. This was after their "AI" asked me the same exact questions. They apparently don't deal with claims from product bought on Amazon (regular Amazon, not marketplace). But this was the guy's last question.

In contrast, the limiting factor to getting on the phone with an Amazon support person was the distance between my desk and my phone. Two minutes later, the fully-paid return label was sitting in my inbox.

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