I got asked for a tip at an automatic car wash, because the guy was there wouldn't let me put the card into it myself, he wanted to push the touch screen buttons. I looked at him and said no. I hate tips, they aren't tips any more, they are subsidized payroll. I almost never eat at sit down places any more. Pick up orders? No tip. I will tip for a pizza delivery though, it's the one time I feel like it's deserved due to the hell they go through, but it's the exception not the rule for me.
Is tipping getting out of control? Many consumers say yes
261–270 of 1001 posts
Re: Is tipping getting out of control? Many consumers say yes
#262I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…
If you show the full price with taxes upfront, that's an astonishing level of integrity. One idea is to print qr codes on coffee cups: customers can scan those and leave anonymous feedback later.
> If you show the full price with taxes upfront, that's an astonishing level of integrity.
It’s funny, what you see is what you pay doesn’t require an astonishing level of integrity in much (most?) of the world, it’s just standard practice; instead, tacking on hidden fees not on the price tag would be unthinkable.
Re: Is tipping getting out of control? Many consumers say yes
#263One thing I've never understood is the argument for tipping. It has always been "because servers are being paid less than minimum wage." Which the issue with that is that that varies state by state. Most west coast states do not have a separate tipped wage[0]. So the question is, why do we tip at all on the west coast[1]? Worse, it seems to be expanding and increasing in size[2] The followup argument is often "well t…
Not saying it’s good or bad, but I used to know some people who made 6 figures a year on tips straight out of high school and stayed in the food business because of it. I never did… I’m not a particularly friendly or warm person. But, those people do actively defend tipping and they expressly do not want salary/wage systems.
You’ve just described my sister’s ex-husband. Friendly guy, knows how to work customers just right to get a tip and made good money for giving up his weekend nights. If I wanted to get a rant out of him, all I had to do was ask about tip pooling.
Re: Is tipping getting out of control? Many consumers say yes
#264Earlier quoted context omitted.
Those same arguments apply to several other professions where it is not customary to tip. The reality is that tips are expected only for the lower social/economic classes, where it is acceptable that the price for labor is set based on the whims of the customer instead of being pre-agreed (which, personally, I find degrading). Right-leaning people like it because it creates a power dynamic. Left-leaning people like i…
It's true that you can run any industry without tipping, but that's not really saying anything interesting, because you also demonstrably can run industries with tipping. I don't like tipping for the power dynamic or because I'm "helping the working class"; I just get the logic of it, and am fine playing along.
It's true that you can run any industry with tipping, but that's not really saying anything interesting, because you also demonstrably can run industries without tipping. I like tipping for the power dynamic and because I'm "helping the working class"; I get the logic of it, and am fine playing along.
Re: Is tipping getting out of control? Many consumers say yes
#265One Australian's anecdata follows. I hate tipping. It's an unwanted cognitive intrusion with no upside for me whatsoever. It also reflects a broken (wage / reward) system, and obviously my preference is they fix that . In Australia I may tip - iff the service is really good. And only at sit-down / eat-in restaurants. Cafes, cabs, ubers, couriers, hotels, etc - these are not tipping places. If I'm tipping at a restaur…
As another Australian, tipping and tax are the worst part of traveling to the US (other than maybe the toilets....). I don't really mind what the final price is, but I really would like to know it up front without having to do a bunch of calculations, which vary depending on which state I'm in.
Re: Is tipping getting out of control? Many consumers say yes
#266Was really shocked to go through my normal Starbucks drive thru recently and was verbally asked “are you going to leave a tip?” and they thrust the card reader in my face which starts with a $1 tip as the first option you see on the left hand side. You have to hunt for the “No”. Of course Starbucks knows their target, those that feel too embarrassed if they don’t leave a $1 tip. (I paid). I tell myself, not again. Th…
Your community may have a local coffee shop that either doesn't do these shenanigans or will deliver service worthy of a tip.
Re: Is tipping getting out of control? Many consumers say yes
#267> Tipping is about making sure the people who are performing that service for you are getting paid what they’re owed Here in AU we call that "wages". Having to do quick maths while under social pressure and the threat of having your service quality degraded to make up for an employer or state being unwilling to pay workers enough to live might be called "coercion", but certainly it is externalising costs onto the cus…
The US faced a dilemma: Post civil war, many people didn't want to pay freed slaves for their labor.
A combination of tipping and converting jobs that were typically held by blacks to unpaid positions provided a solution. It became popular despite attempts to ban the practice.
Today, tipped workers in the US are paid, but have a lower minimum wage than normal workers.
Source: https://time.com/5404475/history-tipping-american-restaurant...
FWIW: Because I abhor the practice, I always tip 20%. If service is sufficiently bad, I tip 20% and never come back.
Re: Is tipping getting out of control? Many consumers say yes
#268I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…
There is one like this in Ballard, WA. They have small signage about how it works. And also little pamphlets about both Fair Trade and Fair Wage policies.
Ballard Coffee Works, corner of Leary & Market.
Re: Is tipping getting out of control? Many consumers say yes
#269I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…
Review / feedback programs are terrible (5/5: would f*ck over soulless management again). If the whole point of eliminating tips is to treat the workers fairly, why not institute some sort of profit share, or monthly bonus based on YoY revenue growth? Either way, you should accept cash.
I think profit share is not a bad idea, but to make it fair, it should also involve some degree of risk sharing. Counting up the costs of opening a coffee establishment (is it a roaster as well?), it's not as high as some other businesses but there's rent, equipment, seats and tables, etc. If every employee and the owner was a member of something like a LLC, what would the buy-in be? I have no idea, maybe $10K each or something like that? Most of that would be lost if the business failed, so it would provide a nice incentive, and once cleared, a steady stream of income.
Of course a short-term employee (summer, tourist season, etc.) would probably not be interested in that arrangement, and would prefer a good steady wage.
Re: Is tipping getting out of control? Many consumers say yes
#270God, I hate it. 20%, 25% , 40%, or none? How about stop being so greedy.