261–270 of 845 posts
Most of this chatlog is "you" adding more noise than is necessary for this transaction.
I'm subscribed to NYT and WP to help support journalism; I'm using Samsung's Internet browser which is just great - no ads, easy on the battery, and a dark mode to boot.
You’re wasting their time by making them think they can engage you. They are wasting yours by thinking they can engage you. Be the binary choice you want to see in the world — copy and paste ad infinitum until they acknowledge, then take a screenshot / save the call recording: “Thanks, I want to cancel my subscription (Jo Doe jdoe94@gmail account 155234) please acknowledge”
Can't ya all just file a CC chargeback attaching proof that it was impossible to cancel by normal means? This will teach them a lesson.
I had a similar experience with the Economist a few years ago. Signed up for a trial (something like $5 for 13 weeks?) and decided to cancel at the end of the trial. It took me 10 minutes on the phone to cancel, and then I received 3 phone calls later that day from the Economist offering me special offers to re-subscribe. I have to admit that I may have answered rather rudely when the third caller asked how I was doi…
This was some time back and I've simply cancelled since then, but it was a good little thing to do back then.
I had a similar issue with the Wall Street Journal a few years back, and despite having spent the majority of my career working on Wall Street, I’ll never buy a subscription again. I signed up for a really good deal for 6 months of digital + paper delivery, but my paper always arrived a day or two late, so before my 6 months were up I tried to cancel, but couldn’t figure out a way to do so on their website. I message…
I use Privacy.com for this reason and to not worry about my cards getting leaked. I create a card per-subscription and set the monthly limit to exactly the cost of the subscription. When I want to cancel, if it's not easy I just destroy the virtual card.
Most of this chatlog is "you" adding more noise than is necessary for this transaction.
Yes. Stick to the business at hand: this is who I am, this is how you can look me up in your system, this is what I want to do. Feedback doesn't help, they're not going to take your advice, don't waste your time. For example: "Please tell us the reason for your call today?" Should be met with the answer, "Please cancel my subscription." "May I ask why you want to cancel?" "Please cancel my subscription." "Have you ev…
Imagine having a business model so fragile that your only line of defense is to obscure the cancellation process through these tactics. Do they really think that they can curve their churn this way? I mean best you’re doing is getting maybe another month or so of revenue from a customer who is just pushing the pain of cancelling because they are busy or lazy. And at the end instead of getting what could be a dormant…
I said the phrase "I want to cancel cable but keep internet" 23 times to a Time Warner retention specialist then their supervisor, and I may have talked to her supervisor, too. They get paid to ignore you and read back canned responses like "but what about your favorite channels?", "what about watching sports?", etc. It was the first time my girlfriend had ever seen me angry.
Most of this chatlog is "you" adding more noise than is necessary for this transaction.
Exactly. I was cringing so hard because he kept engaging with the rep on lines of questioning that were so obviously going to go down the path they did. I've cancelled my NYT account in the past and it was rather painless because I was consistent in my response and communicated clearly that I just wanted to unsubscribe. I've since renewed my subscription, but cancelling service with an ISP or even Amazon Prime at thi…
This reads as someone determined to get something juicy they could screenshot, or else someone who was already so annoyed from having to find the cancellation method on the site that they let it cloud their responses to what was a relatively painless process.