I think it's clear Apple intentionally* degrades software quality on older iphone/mac models in order to drive purchase of newer hardware. I've been considering switching away from Apple hardware, not because of hardware quality, but because of software. * By pushing software updates optimized to new hardware with obvious regressions on older models.
But this case shows the exact opposite. They updated phones to last longer without unexpected shut-downs. If they didn't do that update, many people who experienced these shut-downs outside of warrenty would change their old phone for a new ones. You can usually live with a slightly slower phone when the battery is low, but a phone that randomly dies on you? Not so much. To be clear, Apple still messed up, because th…
Users who complained about things being slower were hinted that perhaps the new models would be faster.
It was not a communication issue that damaged Apple; but the contrary, it helped sell more units. The only "bad" thing is that it got a lot of scrutiny.