Earlier quoted context omitted.
Careful about leaping to conclusions, we're hearing one side of a story here.
Well the problem seems to be that the other side can't be bothered to give their side of the story. Which is not something unheard of when dealing with large companies. If true,that they did not respond, that would be much more worrisome to me than whatever the reason for the ban might have been.
That was the time to start sharing “your side”.