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Americans, it turns out, would rather visit a store than buy food online

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Re: Americans, it turns out, would rather visit a store than buy food online

#261

Earlier quoted context omitted.

You don't get any discount in this case though. You're still paying $2-3/lb for bruised apples that are like you said literally waste at that point and $2-5/lb for chicken that if you picked out yourself would be of higher quality. Even if they did give you a price break for lower quality food. They'd still do things like give you a pineapple that will never ripen before it rots like we received last week.

When I lived in Brooklyn, the standard at most fruit/veg vendors was to have the best stuff inside and the bruised stuff outside (e.g., at 40cents/lb discount.) We usually brought from the outside and did the math on whether the recoverable portion was worth the discount. Unfortunately the supermarkets do not work this way -- they seem to have one class of goods. I'm not sure what happens to their bruised goods, but…

That's because there are classes of supermarket instead.

- Go to a cheap supermarket and expect bruised stuff and pick out the stuff you like.

- Go to a more expensive one and expect no bruising.

- Go to a yet more expensive one and expect nothing but organic and ripe.

It's kind of like class expectations. You don't want to be known as the person who shops at a place with bruised stuff (and the supermarket appeals to shoppers that way).

You find that in farmer's markets as well. Go to an inexpensive one and expect bruising. Go to an expensive one and be angry if there is any bruising.

Re: Americans, it turns out, would rather visit a store than buy food online

#262

I have had so many bad experiences with instacart: * shopper buying yams rather than potatoes (note: this was not a replacement, they seemed to genuinely believe they had bought potatoes.) * shopper going to checkout before I can suggest a better replacement for an item. * shopper buys obviously moldy fruit. * shopper buys five roaster chickens as a replacement for five cornish hens. * shopper gives up really easily…

This reminds me of the price/quality matrix:

* Using your own money to buy something for yourself: price and quality matter.

* Using your own money to buy something for someone else. Price matters, not quality.

* Using other people's money to buy something for other people. Neither price nor quality matter.

It's one of the explanations for how we end up with so much waste with governments and organizations. They use other people's money to buy something for other people.

Re: Americans, it turns out, would rather visit a store than buy food online

#263

I have had so many bad experiences with instacart: * shopper buying yams rather than potatoes (note: this was not a replacement, they seemed to genuinely believe they had bought potatoes.) * shopper going to checkout before I can suggest a better replacement for an item. * shopper buys obviously moldy fruit. * shopper buys five roaster chickens as a replacement for five cornish hens. * shopper gives up really easily…

I've ordered items from Starbucks and when I walk in to get the order they state that the item is not in stock. The ability for grocers to know exactly what is in stock and what isn't in realtime isn't something they are designed to do and isn't a trivial ask.

Right, but they could pack the food and ask me to verify before delivering, same as at starbucks.

In fact at starbucks I’m rather shocked this is an issue—you don’t have the weird issue of products being in someone’s cart while they appear in inventory, let alone blatant theft! You’d think they would be able to provide an accurate inventory in realtime.

EDIT: also, to clarify, “by phone” in my previous post meant I called the store to ask if they have the item my shopper couldn’t find. They put me on hold to check the shelves.

Re: Americans, it turns out, would rather visit a store than buy food online

#264

Earlier quoted context omitted.

I find it hard to believe instacarts model is still the best way of doing online grocery shopping in America... In the UK there's Ocado that has their own warehouses and most of the selection and packing is automated. If there are replacements you're told in advance and can accept or reject the replacement Most of the main supermarket chains have followed suit and have similar services

There are other options, we have Peapod in my area. It’s the same stuff in grocery stores but from the warehouse. This pandemic has them overburdened and I can’t seem to find a delivery time. I tried Instacart once and the shopper was great but with so many things being out of stock I end up having to go out anyway. That plus the markup on all the items (the receipt was $20 less than what Instacart charged me, not in…

Agreed, I used peapod back in philly and it was worth every penny.

Re: Americans, it turns out, would rather visit a store than buy food online

#265
Before lockdown I would walk to the store almost everyday or every other day buying only what I needed for meals for that day or two. After lockdown I've only ventured to the store once and have since switched to ordering from Instacart for most things but now I feel compelled to either buy more non-perishables in larger quantities or things I can readily freeze in order to meet the order minimums. It's been mostly fine overall and I basically just chalk up any mishaps, which have been minor, to the cost of the privilege of being able to wait out this pandemic from the comfort of home, but I do know that when this is over I I'll be glad to be able to shop in-person again for most things. I might still buy toilet paper and paper towels in bulk though.

Re: Americans, it turns out, would rather visit a store than buy food online

#266

I have had so many bad experiences with instacart: * shopper buying yams rather than potatoes (note: this was not a replacement, they seemed to genuinely believe they had bought potatoes.) * shopper going to checkout before I can suggest a better replacement for an item. * shopper buys obviously moldy fruit. * shopper buys five roaster chickens as a replacement for five cornish hens. * shopper gives up really easily…

Agreed. Shopper buys yellow cilantro with brown spots and bag is full of water. I plan a meal around protein and shopper gets everything except the protein. Shopper substitutes regular soda for diet soda. Everything at the store is not listed on the site.

Re: Americans, it turns out, would rather visit a store than buy food online

#267

I have had so many bad experiences with instacart: * shopper buying yams rather than potatoes (note: this was not a replacement, they seemed to genuinely believe they had bought potatoes.) * shopper going to checkout before I can suggest a better replacement for an item. * shopper buys obviously moldy fruit. * shopper buys five roaster chickens as a replacement for five cornish hens. * shopper gives up really easily…

> shopper buys obviously moldy fruit.

This happened with my last Costco purchase. I don't know how the produce was even out on the floor let alone being picked up by the delivery person who clearly didn't use their sense of vision (nor smell!). The previous time they picked some random substitution for something I explicitly marked as "do not substitute" due to allergies. I think I'm done using that service.

Re: Americans, it turns out, would rather visit a store than buy food online

#268
post #2

It's not that I want to visit the store it's that I can't trust the store people to properly pick out fresh produce or good meat. When the stock person just takes a bucket of apples and dumps them in without care so most of them are bruised, why would I want that same person selecting which apples to send me? Often times to find 3 apples I have to examine 10+. Most of the produce selection is this way. Meat selection…

Playing devil's advocate: an enormous amount of food waste is caused by people simply refusing to buy ugly food. It's literally less wasteful to shave off most of a carrot so that it's a baby carrot, than to try to sell the same carrots as-is. There's nothing wrong with the ugly carrots--but they'll rot on the shelves. Bruised apples are perfectly edible. Maybe you just don't like them, and that's fine--there's no ac…

> Playing devil's advocate: an enormous amount of food waste is caused by people simply refusing to buy ugly food.

Playing double-devil's advocate:

1) Most people have no problem buying ugly food. Much of the standardization of produce comes from packaging and packing requirements. Non-standard produce is still consumed in other forms: juice, frozen, soup, etc.

2) The vast majority of food waste comes from unsold restaurant food and food that goes uneaten at home (goes bad before you can consume it). This has nothing to do with ugly food.

3) The bruised part on apples tastes like crap. It's mealy and sour and fermenting and off-flavored. It's not my responsibility to eat bruised apples because a store can't be careful in handling. Blame the supply chain and grocery staff, not consumers.

Re: Americans, it turns out, would rather visit a store than buy food online

#269
post #201

Earlier quoted context omitted.

I live in the US and 10 years ago ate almost entirely out of dumpsters. Grocery stores throw out perfectly good food every day. If you ask in front they'll say they donate it, but in back there's a dumpster full of cartons of eggs with one egg cracked, and packaged food that's a day past its sell-by date. We waste an absurd amount of food.

It's been about 12+ years since I've regularly dumpstered food, but my experience is that more food was being thrown out before (but maybe not much before) the sell-by date than after. I think the issue is that of given the choice between something with a sell-by date a few days in the future or 10-15 days in the future at the same cost, nearly everyone is going to take the food with the better date. Which means the…

You just need to include the expiration date in the barcode and apply discounts automatically.

Re: Americans, it turns out, would rather visit a store than buy food online

#270

Earlier quoted context omitted.

I find it hard to believe instacarts model is still the best way of doing online grocery shopping in America... In the UK there's Ocado that has their own warehouses and most of the selection and packing is automated. If there are replacements you're told in advance and can accept or reject the replacement Most of the main supermarket chains have followed suit and have similar services

There are other options, we have Peapod in my area. It’s the same stuff in grocery stores but from the warehouse. This pandemic has them overburdened and I can’t seem to find a delivery time. I tried Instacart once and the shopper was great but with so many things being out of stock I end up having to go out anyway. That plus the markup on all the items (the receipt was $20 less than what Instacart charged me, not in…

Peapod seems to never have certain common items, for example: Funyuns, diet Dr. Pepper...
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