I'm sorry. I didn't really understand what was happening. What's the mechanism by which the attacker convinces Youtube to take down this guy's video?
I was blackmailed – any YouTuber could be next
261–270 of 362 posts
Re: I was blackmailed – any YouTuber could be next
#262Earlier quoted context omitted.
> Instead of actually trying to create the best customer service I've worked in high volume customer services. It's not easy for the agents doing the work or the companies operating them. I've worked in multiple call centers dealing with calls and tickets. I've worked in companies in which I dealt with mobile phone bill queries and hardware issues right up to Cisco networking problems and then eventually enterprise g…
My suggestion would be to avoid growing to 1 billion customers, until you have support that is capable of handling that many.
So I guess YouTube should just shut down?
Re: I was blackmailed – any YouTuber could be next
#263Earlier quoted context omitted.
They might have 1 billion free users, but they definitely don't have 1 billion partners or 1 billion paying customers. Google's customer service is horrible even for organizations that pay them +$10k/month or make them +$10k/month for ad sales, and that is a far smaller number. You would think they could at least scale customer support properly for that much smaller number, but they don't because culturally they do n…
Personally I had very much opposite experience with Google Ads support. For the person who buy ads it's exceptional and with available phone support even if you only buy ads for $100. They can literally explain how every single thing work on their system, giving advice on how to improve campaigns or fix something. It's very much opposite when it's come to AdSense, but again they don't really care when some webmaster…
> person who buy ads
Fundamental difference: person who buys adds --> Google gets money person who uploads videos --> Google gives money
It's pretty clear to me what the antithesis is here. Sorry to over-simplify, but yes, imho this matters.
Re: I was blackmailed – any YouTuber could be next
#264Earlier quoted context omitted.
I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…
If you're living in fear go find a paid platform where you are the customer instead of the product. If you aren't making enough money on YouTube to be able to afford paying someone to host your content and provide better, paid customer service, then you have to consider that the risk of being on a mostly automated, poorly supported platform is the only thing keeping you from losing money, or in other words, is the so…
Sometimes it would be nice if you could pay extra to get better customer service. Especially when your income depends on it. In a case like this, I'd much rather pay the $50 to Google to make sure this gets fixed, than to the blackmailer.
Of course that might create another incentive for Google not to provide any customer service at all until people pay.
Re: I was blackmailed – any YouTuber could be next
#265Earlier quoted context omitted.
I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…
If you're living in fear go find a paid platform where you are the customer instead of the product. If you aren't making enough money on YouTube to be able to afford paying someone to host your content and provide better, paid customer service, then you have to consider that the risk of being on a mostly automated, poorly supported platform is the only thing keeping you from losing money, or in other words, is the so…
If you're earning enough to afford a different, paid, hosting provider, yes you should definitely get it.
But YouTube is still a platform you must be on if you care about expanding your viewership.
Re: I was blackmailed – any YouTuber could be next
#266Earlier quoted context omitted.
I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…
> Instead of actually trying to create the best customer service I've worked in high volume customer services. It's not easy for the agents doing the work or the companies operating them. I've worked in multiple call centers dealing with calls and tickets. I've worked in companies in which I dealt with mobile phone bill queries and hardware issues right up to Cisco networking problems and then eventually enterprise g…
So just give me priority support when I need it. Let me choose to use the free robot support or pay for a human to answer my call. Be upfront, that the human might not resolve the issue, but at least look at it and give me a non-automated answer to my problem.
Re: I was blackmailed – any YouTuber could be next
#267Earlier quoted context omitted.
>> IMO, Google's profit per employee isn't an indicator of Google's obligation to increase its customer service headcount. Taken to it's logical conclusion, we should let poorly-performing companies off the hook for having awful customer service. > That’s not the logical conclusion, that’s the inverse. Your logic is misapplied. If Google's profit is an indicator of its customer service obligations, it is logically ne…
I think you're now making a new claim that there's some continuum of customer service responsibility versus profitability. I don't think that was the original claim, and that's not what I'm claiming. I simply wanted to point out that a statement like "Companies that are wildly profitable should not shirk customer service responsibility" is not logically equivalent to saying, "Companies that are not wildly profitable…
> I think you're now making a new claim that there's some continuum of customer service responsibility versus profitability. I don't think that was the original claim, and that's not what I'm claiming.
> "No company should be let off the hook for having awful customer service" does not preclude judging one of the most profitable companies in the world more harshly for having awful customer service.
What you're describing in that second pulled quote is a continuum of customer service responsibility versus profitability. According to you, the more profitable company has a greater responsibility than the less profitable company does.
Re: I was blackmailed – any YouTuber could be next
#268It seems like the extortionists can keep sending claims until they stumble across a YouTube moderator who guesses wrong and clicks the "this claim was legit" button. Even if 90% of the moderators would get it right eventually your video is going to be down for good. Even humans make mistakes sometimes, so human-in-the-loop isn't a perfect solution. The thing that really doesn't make sense to me is that when a moderat…
Would be pretty interesting if some moderators (who are probably residents of low wage countries) not just simply "guess wrong" but are part of the scheme and mark some videos on purpose.
I feel like this is too deep into the conspiracy domain. There are so many videos and moderators, that, of course, there's assholes in there. But the chance that this one specific video ends up on the task queue of the fraudulent moderator just seems too low to be a feasible strategy.
Re: I was blackmailed – any YouTuber could be next
#269Earlier quoted context omitted.
They could post a free teaser in YouTube with a link to their main platform.
Against YT tos, Linustechtips got channel blocked for it once.
Interesting. I guess it only applies to monetized content, otherwise, I can't think of a more clearer case of antitrust with YouTube, given their monopoly on internet videos.
Re: I was blackmailed – any YouTuber could be next
#270Earlier quoted context omitted.
> Instead of actually trying to create the best customer service I've worked in high volume customer services. It's not easy for the agents doing the work or the companies operating them. I've worked in multiple call centers dealing with calls and tickets. I've worked in companies in which I dealt with mobile phone bill queries and hardware issues right up to Cisco networking problems and then eventually enterprise g…
Well. I have some experience with O2 too, from a customers point of view. Let me tell you a story: Once upon a time i've been a happy customer of a regional ISP called Hansenet, started by the local public electric utility. It was (at least for me) lightyears ahead of the crappy experience (speed/latency/price/(competence of)service(if needed)) the former state monopolist had. Everything was golden, also excellent pe…
Also had a very bad experience with O2. I switched back to T-Mobile it's expensive but at least someone will answer the phone.