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Tell HN: Triplebyte reverses, emails apology

news.ycombinator.com

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Re: Tell HN: Triplebyte reverses, emails apology

#261

Post by wolfgang42 »

cbanek wrote: post #32

Didn't get the apology email which may mean that they actually deleted my account as asked with no further nonsense or asking for identification. Which is honestly good on them. With this reversal, in the future, if I'm looking for a job, I _may_ look at Triplebyte again, but I'm certainly not giving them any info before then. Good luck, Triplebyte. Edit: Nevermind, I just got the email. Still no response to my reque…

Ammon says they’ve gotten 2k deletion requests since the announcement (https://news.ycombinator.com/item?id=23304097). They probably never automated the feature (why would they? before this they were probably getting a couple a week) so I imagine it may take a while for them to work through the queue.

Re: Tell HN: Triplebyte reverses, emails apology

#262

Post by EGreg »

woofie11 wrote: post #253
EGreg wrote: post #97

Earlier quoted context omitted.

The apology definitely sounds honest, but why are we putting all our data in one place and then trusting someone to make the "right decisions" regarding it? I believe society should stop centralizing its data, votes, money, etc. in the hands of a few. This decade we can work to change that. No matter how great a guy Ammon is, I'm not willing to trust without the and-verify part. He might get fired tomorrow, and Steve…

I like decentralized in some places, and centralized in others. I think decentralized can and should replace Facebook, LinkedIn, blogs, and similar. On the other hand, there are a lot of places where centralized, with proper checks-and-balances, allows for a larger degree of scientific research and transparency. Medical and education come to mind.

How about this dichotomy:

1. Infrastructure should be more decentralized and let nameless providers compete

2. Information should be available to everyone and let nameless authors collaborate

1 produces a market of prices and competition, while 2 produces a collaborative edifice of knowledge and well architected software.

Re: Tell HN: Triplebyte reverses, emails apology

#263

Post by moreaccountspls »

willart4food wrote: post #105
photonios wrote: post #33

I am not an active Triplebyte user, but I have an account and followed the thread(s). This e-mail (which I also got) seems like a heartfelt apology. They fucked up, realized it and turned the ship around. They listened and that's what counts for me. They listened to the negative feedback and responded to it. Some comments around here are extremely negative of the whole situation. More negative than I think they deser…

[flagged]

You're getting downvoted, but you're 100% correct.

Let's be real here. This guy's business went to shit because of the pandemic, and he's panicing that he's going to get kicked out of the cool kids VC club. Then he made a big strategic boo boo to try to stay in the club, and laid on a bunch of rationalizations why that wasn't the case last week. Now, he realizes he's doubly fucked, and got a PR firm to help him do damage control.

Which honestly is fine to me. I don't care one way or the other. It's just funny to see people contort to not see the obvious.

Re: Tell HN: Triplebyte reverses, emails apology

#264

Post by christiansakai »

Tangentially related topic, but I never found success with Triplebyte, 2 times I tried them. I found that their companies' selection is too small compared to competitors.

Also I heard from a company that used them that they are expensive.

Not to mention cringy ads on Reddit.

Re: Tell HN: Triplebyte reverses, emails apology

#265

Post by colejohnson66 »

MintelIE wrote: post #231
CathedralBorrow wrote: post #193

Earlier quoted context omitted.

What's the penalty for looking too kindly at somebody in this context?

One continues to be taken advantage of, over and over again. Assuming good faith is not prudent when dealing with people who want your money or data. We have enough collective experience at this stage to say this conclusively. Edit: Being cynical is the new normal when dealing with companies. Especially if they have your data, or want it.

You’re assuming ill intent on a new company. To be so cynical is not a good way to view things in life. Also, they don’t want my money. You literally pay nothing to use them; they get paid (a one time lump sum) by the company who hires you

Re: Tell HN: Triplebyte reverses, emails apology

#266

Post by marmaduke »

trfhuhg wrote: post #154

Nothing to see here. Ammon has tried a bold move to chase big money, used a few common tricks (release on Friday night, opt-out and other dark patterns), it didn't pan out and now he's doing damage control. When the dust settles, he'll give this idea another try. This is all from a corporate playbook, but it seems Ammon hasn't read the entire book. There's a chapter there that tells how to systematically manufacture…

> When the dust settles, he'll give this idea another try.

This was my reaction when the word "feature" was still used in the apology. If it creates risk or user unhappiness, we call it a bug, not a feature. It's like calling mitigations for spectre from Intel a "generous rollback of performance features".

> Basically, he should've created a clueless VP of business relations or something of that sort

reminded by of the Gervais principle which I learned about from this nice article

https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-...

Re: Tell HN: Triplebyte reverses, emails apology

#267

Post by glenstein »

mosselman wrote: post #140
photonios wrote: post #33

I am not an active Triplebyte user, but I have an account and followed the thread(s). This e-mail (which I also got) seems like a heartfelt apology. They fucked up, realized it and turned the ship around. They listened and that's what counts for me. They listened to the negative feedback and responded to it. Some comments around here are extremely negative of the whole situation. More negative than I think they deser…

> This e-mail (which I also got) seems like a heartfelt apology. Even if it is heartfelt, I'd argue that if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this.

>Even if it is heartfelt, I'd argue that if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this.

On one level I agree with this, in that I don't think 'heartfelt' is a fair metric. It's subjective, it's a ritual, and on some level the demand for performative contrition feels to me like something that doesn't have well defined parameters and past a certain point doesn't serve a purpose.

What is important to me are the statements that acknowledge error and recognize what made it a bad thing to do. Those seem on-point to me and, insofar as apologies go, I'm not sure what else should have to be said.

Re: Tell HN: Triplebyte reverses, emails apology

#268

Post by ravenide »

For what it's worth, if they'd just made the feature opt-in, I actually think it's a great feature. I'd love a Triplebyte page that I can link to instead of a resume (that's what I originally imagined when I read the email).

I'm a huge fan of Triplebyte, they got me two great jobs I never would've gotten otherwise (I didn't go to college, my resume usually gets automatically tossed). Their mission to fix credentialism succeeded with me. Hope this setback doesn't deter them from building more great things.

Re: Tell HN: Triplebyte reverses, emails apology

#269

Post by wh-uws »

sverhagen wrote: post #89
wh-uws wrote: post #41

Earlier quoted context omitted.

This is why you don't release on a Friday. Best case scenario you spend the whole weekend focused on whether the release went right... Worse you spend the whole weekend cleaning a mess up. Its pretty much always a lose/ lose.

If you can't reliably release on a Friday, your delivery process is broken. Should you send customers an unsettling policy change, late on a Friday, nah, still a hard NO.

I didn't say don't have a release process good enough to release be able on Friday (obviously you want this for emergencies).

I said don't release on Friday.

No ones release process is perfect and the best time to find holes in it is when you are just ready to have the week be over so you can happy hour on a Friday.

In this case at least part of the release process that was broken was how it was communicated to users. Now they have to spend the whole weekend putting out this fire.

Why take the chance in a non emergency situation? Enjoy your weekend and do it with a fresh mind Monday morning.

Re: Tell HN: Triplebyte reverses, emails apology

#270

Post by gavinray »

travisjungroth wrote: post #245
enriquto wrote: post #223

Earlier quoted context omitted.

> if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this. On the other hand, once shit hit the fan, you could argue that these people would be extra-careful about fucking it up again, as opposed to another company where everything seems silently OK. It's a bit like the story of the engineer who did a 400.000 dollar mistak…

I also read a story on HN where a devops engineer made a $80k mistake and got fired. He got hired at a new startup and the founder thought "of course he won't make the same mistake twice". He did.

Anyyyy chance you happen to have that link handy? Terrible misfortune but sounds like a good read.
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