This sounds like what happens if the buyer does a CC chargeback IIRC. You get no notifications, money just disappears.
Is this Paypal experience customary?
261–270 of 295 posts
Re: Is this Paypal experience customary?
#262Earlier quoted context omitted.
It's a two-sided market with one-sided dispute resolution, like eBay. Customers love it because it almost always finds in their favour. Sellers hate it because it almost always finds in favour of the customer. Neither side really wants to pay higher transaction fees in the hope of better justice from the dispute resolution. Ultimately if you get into a bit enough dispute with Paypal you have to consider using the rea…
I'm a seller and I actually like the buyer protection, because it emboldens people to buy a product from a small and relatively unknown seller. Customers also don't have to give me any of their personal or financial information except for where to mail their package. Now, an aspect of running even a small business is that I have some cash on hand, and a profit margin to cover the cost of eating one or two disputes if…
> I don't lose $100, but only my original cost of goods.
If you shipped the product, you most certainly lost $100, plus whatever additional labor costs were involved in attempting resolution.
There's also the opportunity cost of having that cash illiquid, even if you do win the dispute in the end. Money's time is worth money.
Re: Is this Paypal experience customary?
#263Earlier quoted context omitted.
Ugh, I'm really going to need virtual phone numbers for all these "second factors" (i.e. linkable identifiers), I'm just not sure where to get them. Twilio requires a credit card, and most other businesses that offer this look super shady.
There's no requirement it be SMS. Card payments in Sweden are already able to comply with this just by having a phone app for authentication.
I won't install an app on my phone. It probably won't work without Evilcorp Play Framework, it probably won't work with root, and even if neither of those are an issue, I still don't trust my device enough (I won't install banking, password managing, or pgp apps on there, it's too much of a play thing for that). My trusted things are computer-based, not a mobile device that goes everywhere and that I want to be able to use without having to unlock the screen with a complicated password every time.
So it'll probably be SMS, and otherwise they can ship me a second factor -- as the Rabobank already does for as long as I know: they basically send you a payment terminal that creates 0 cent transactions on your card, if I understand it correctly. While a bit annoying, it is safe and not too inconvenient.
Re: Is this Paypal experience customary?
#264Earlier quoted context omitted.
Their 2FA policy is awful, SMS or nothing. At least that's the case in Canada (I heard it might be different in other regions).
Just now I (in the US) added TOTP (Google Authenticator) 2FA, and removed my old SMS 2FA. It does seem a bit laggy but I was able to do it and log in.
Yes I (in eu) only recently added 2FA and I'm using Google authenticator
Re: Is this Paypal experience customary?
#265I have to say that I have been lucky with PayPal so far and I have a PayPal account for a long time. I only use it as a buyer though. I really like it when a website has a PayPal option so I don't have to give yet another site my card numbers including the security number on the back. I think that maybe twice over the years I have needed to get a refund and apart from the process being a bit drawn out I had no problem. But then the unhappy stories are usually from vendors so maybe my experience is nothing special
Re: Is this Paypal experience customary?
#266Earlier quoted context omitted.
Nope. The account isn't deleted, it's locked. And if they did need to delete the data they could easily delete everything from when they were under age.
Eh, kinda. If they entered their name/address/phone when they were underage, it's still data collected from a minor (even if it hasn't changed). To cleanup PayPal would have to have them re-enter everything... which is basically the same thing as creating a new account. I'm not saying they're right, but I can see why this is the easiest way for them to fix the legal situation.
Raises a question - if they've deleted _everything_, how would they know they are banned? Surely just keeping email address + "banned" (especially for a specific reason) is storing their data.
Re: Is this Paypal experience customary?
#267Earlier quoted context omitted.
This is incorrect and not how paypal handles refunds. This is merchant 101: always refund suspicious payments before your payment processor has to do it, it'd be really bizarre if Paypal was somehow the only exception in the industry.
lol couldn't possibly be worse advice in this thread. 100% do not listen to this and NEVER refund the transfer
FDSGSG is absolutely correct. He should have immediately processed a refund on the $600 as soon as he saw the transaction. By not doing so he risked getting a chargeback and loosing not only the $600 but an additional $10 PayPal chargeback fee.
There is no risk of OP loosing $1,200 to two refunds if he went through the proper refund procedure. A transfer can only ever be refunded once.
Re: Is this Paypal experience customary?
#268No, most people would not be this agitated about a mistaken transaction being silently refunded. At best they'd probably assume the notification went to spam or something and went on with their day My bank doesn't notify me about any transactions, I have to check my bank book manually. Once a mistaken transaction showed up and disappeared a few hours later, with no trace left behind at all. I just assumed it was a mi…
> Once a mistaken transaction showed up and disappeared a few hours later, with no trace left behind at all. I just assumed it was a mistake and didn't bother getting angry. In many (all?) countries, your bank would've acted criminally. If money has been deposited to your account, only you or a court order can get it out again. If somebody "just does it", they are on a similar legal basis as somebody that forgot a ja…
You're simplifying matters. If money was clearly sent in error, the bank can protect it from being spent (and subsequently refund it), unless the recipient disputes it:
> When you notify your bank or building society that you have made an electronic payment to the wrong account, your bank will commence action on your behalf within a maximum of two working days.
> Where your bank finds clear evidence of a genuine mistake, they will contact the receiving bank on your behalf with a request to prevent the money being mistakenly spent. As long as the recipient does not dispute your claim, you will subsequently receive a refund of the protected funds within 20 working days from when you notified your bank.
http://www.fasterpayments.org.uk/press-release/new-help-cust...
Re: Is this Paypal experience customary?
#269I tried to pay my Indian contractor through Paypal. Their system flagged the transaction, so I contacted support. After several days of trying to get anyone to respond, I was literally told that there is nothing that they can do and that I should use a different service :D
One of the worst services I've ever used.
Re: Is this Paypal experience customary?
#270I’m going against the consensus here, but why was this guy so concerned about the reversal of a transaction that never should have happened in the first place? It wasn’t his money. Someone at PayPal obviously manually reversed the transaction when they realized the mistake. These things happen. I’ve been using PayPal personally for 10+ years without issue. I also own a company and have processed hundreds of transacti…
I'm not a PayPal fan myself, but my POV was similar... It's kind of bullshit the guy just assumed it was free money.