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Microsoft: more people are switching from Macs to Surface than ever before

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Re: Microsoft: more people are switching from Macs to Surface than ever before

#261

Post by nogridbag »

bhauer wrote: post #204
josefresco wrote: post #177

Earlier quoted context omitted.

Sounds like you were looking for excuse to go back to Apple.

Agreed. Though I have no idea what motivates other people, and opinions vary, so I can't say the decision to go back to Apple is wrong. I am surprised that for all of the online ordering we do in today's society, so many people use bricks-and-mortar stores for their high-tech purchases. I had my Surface Book shipped to my doorstep like most anything else I purchase in my life. I find it unpleasant to go into Apple st…

When I purchased my Surface Book, I was told it's best to purchase it in the Microsoft physical store so I could return it with no questions asked if I encountered any problems. Whereas if I purchase it online, from a website like Amazon, I would have to deal with Amazon's customer service.

Edit: The only problem I have with my SB trackpad is that I normally use two finger swipe to scroll down with my hand slightly at an angle to the touchpad (since I'm right handed). I've never had a problem with any MacBook, but on the SB it frequently registers that as a pinch and attempts to zoom.

Re: Microsoft: more people are switching from Macs to Surface than ever before

#262

Post by jasonlotito »

johnernaut wrote: post #115

I'm one of the people that switched from a MacBook Pro to the new Surface Book. The ENTIRE experience was dreadful for me. The day I went into the Microsoft store to purchase it (Black Friday), their credit card system was down, so I had to wait around for nearly 2 hours until they finally figured things out. That wouldn't typically upset me, but my brother-in-law went through something similar just 2 weeks prior. As…

I had the opposite experience. The MS Store was quick and easy. The Apple store was more than a 2 hour wait to buy something I had already picked out. It wasn't even Black Friday. I'd happily return to the Windows store. If I had to go to the Apple store, I'd expect it to be a bad experience.

Re: Microsoft: more people are switching from Macs to Surface than ever before

#266

Post by jamesgeck0 »

nilkn wrote: post #160

I tried to make this switch because I bought into all the online criticism of the new MBP. The build quality was very lacking compared to the new MBP. The screen wobbled like crazy even when just typing on it. The model I was using had a really horrible display with active ghosting (not sure if that's the correct term -- it appeared that the refresh rate was just very low, so moving the cursor around or dragging a wi…

Windows Subsystem for Linux is still very much in beta; I ran into multiple issues just trying to recreate the Ruby development environment I use on my MacBook.

It's going to be great in a year or so, but right now there are some pretty sharp edges.

Re: Microsoft: more people are switching from Macs to Surface than ever before

#267

Post by dghughes »

JustSomeNobody wrote: post #218
josefresco wrote: post #177

Earlier quoted context omitted.

Sounds like you were looking for excuse to go back to Apple.

It also sounds like MS has a few issues to work on.

I wonder what the hourly rate and shift schedule is in Apple stores versus Microsoft stores.

There's nothing like low pay and long hours to ruin a product because employees are treated like cattle.

If that's what's going on.

Re: Microsoft: more people are switching from Macs to Surface than ever before

#268

Post by dmcginty »

johnernaut wrote: post #115

I'm one of the people that switched from a MacBook Pro to the new Surface Book. The ENTIRE experience was dreadful for me. The day I went into the Microsoft store to purchase it (Black Friday), their credit card system was down, so I had to wait around for nearly 2 hours until they finally figured things out. That wouldn't typically upset me, but my brother-in-law went through something similar just 2 weeks prior. As…

It seems like you're basing your judgement largely on your Black Friday shopping experience. You go from saying the "ENTIRE experience was dreadful" to "Aside from the trackpad I don't have too many complaints". This is a rant about Black Friday, not Microsoft.

Re: Microsoft: more people are switching from Macs to Surface than ever before

#269

Post by akulbe »

mikesickler wrote: post #249
bitmapbrother wrote: post #219

Earlier quoted context omitted.

Did they ever solve that "very hard computer science problem" with power management on the Surface Book? I don't think I've ever heard of a more condescending excuse to give to your customers than that.

Just my experience, but a relatively recent (late summer?) OS update must have fixed it. Since then, I haven't had any problems with my SP4 not waking from sleep.

I'm religious about keeping this thing up to date.

I've had the "sleep of death" issue occur multiple times, in spite of keeping my SB current on updates.

I've been to the MS Store and talked to support multiple times. It's a well-documented and reoccurring issue that MS has not fixed yet. ¯\_(ツ)_/¯

Re: Microsoft: more people are switching from Macs to Surface than ever before

#270

Post by derefr »

josefresco wrote: post #177
johnernaut wrote: post #115

I'm one of the people that switched from a MacBook Pro to the new Surface Book. The ENTIRE experience was dreadful for me. The day I went into the Microsoft store to purchase it (Black Friday), their credit card system was down, so I had to wait around for nearly 2 hours until they finally figured things out. That wouldn't typically upset me, but my brother-in-law went through something similar just 2 weeks prior. As…

Sounds like you were looking for excuse to go back to Apple.

Think about it this way: people who leave an ecosystem for mostly-aesthetic or status-signalling reasons (e.g. a small touchscreen replacing some keys they don't use, making their favoured device appear less 'professional' according to people who've never used it) are likely willing to discard other options for reasons that are just as petty.
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