Network Solutions Auto-Enroll: $1,850 • Hacker News Board

Re: Network Solutions Auto-Enroll: $1,850

#251

Post by Spoom » Thu, Jan 23, 2014, 6:24 PM UTC

Lazare wrote: post #152

mariusz79 wrote: post #117

Disclaimer - I hate NetSol with passion. Correct me if I'm wrong but don't the following excerpts imply that you need to opt-in first? "In addition WebLock enrolled customers will have access to a 24/7 NOC and rapid response team in the event of any security issues." "We strongly encourage you to take advantage of this security program and register Certified Users before the program launch date. Thank you for helping…

I'm pretty sure it's you that's misunderstanding the letter, actually. "Starting 9:00 AM EST on 2/4/2014 all of your domains will be protected via our WebLock Program. In order to make changes to your Domain Name's configuration settings you must be pre-registered as a Certified User. [...] To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 Monday to…

Theory: If you don't register "Certified Users", they won't actually enroll you (because their legal team is not stupid), but they're hoping that people will because it implies that those people, by creating the "Certified Users", accept the terms and charge mentioned in the email.

Re: Network Solutions Auto-Enroll: $1,850

#252

Post by smsm42 » Sun, Jan 26, 2014, 3:27 AM UTC

rbanffy wrote: post #111

smsm42 wrote: post #87

Earlier quoted context omitted.

You don't need CS degree to understand that charging somebody automatically $1850 for something they didn't even ask is not the best idea. I won't be surprised if eventually NetSol will find itself on a receiving end of a very expensive class action suit. OTOH, by that time those C-types would have probably moved on to the next opportunity.

No, but having an MBA certainly helps you understand why it's a brilliant idea. ;-)

I don't have MBA, but I have a bit similar degree - Msc Management, and nothing I was ever taught suggests such idea is anything but insane.

Re: Network Solutions Auto-Enroll: $1,850

#253

Post by Guvante » Wed, Jan 29, 2014, 7:10 PM UTC

corbin wrote: post #230

Guvante wrote: post #226

Earlier quoted context omitted.

Everyone is saying that you can opt-out, which makes you a non-Weblock enrolled customer. That is not in question. The problem is the opt-out bit, that you are by default enrolled in at a cost of $2k a year.

"Starting 9:00 AM EST on 2/4/2014 all of your domains will be protected via our WebLock Program" They are only saying you will be protected via their WebLock Program, not enrolled in their service. But they are deliberately ambiguous to make it sound like they are the same thing. "To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 " "If you wish to op…

> But they are deliberately ambiguous to make it sound like they are the same thing.

Ambiguity is the problem here. They may be enrolling you, they may not, they could argue either way.

If a company can say "that letter was your warning" then I will take it as a warning, whether they meant it to be one or not.