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Apple's Software Quality Crisis

eliseomartelli.it

251–260 of 1001 posts

Re: Apple's Software Quality Crisis

#251
Using the backend services (iTunes Connect, etc.) is painful.

Also, don't get me started on the current state of "documentation." At one time, Apple had a huge team of ridiculously overqualified documentation people. They often had better chops than the engineers.

Re: Apple's Software Quality Crisis

#252
post #27

Anecdotally, Apple Music has deteriorated exponentially for me. iTunes was such a stable, usable piece of software, but I can't get reliable use out of Apple Music for the life of me. It _feels_ like a shoddy Electron app. But that's not fair to the actual Electron (or similar) apps that actually work. For all its many design and product flaws, Spotify actually works.

I have a consistently reproducible, if edge-case crash in Apple Music for at least a couple years now. I host a DAAP server (using the OwnTone software) to listen to my music with using Apple Music. It doesn't happen with a freshly-opened Music instance, but if it's been open for a while, then I pause, then restart the server instance, Apple Music crashes. I've reported every crash with a copy/paste of the repro steps in the comment.

Re: Apple's Software Quality Crisis

#253
post #58

Earlier quoted context omitted.

podcast app is the worst, I can never find what I'm looking for

> I can never find what I'm looking for Overcast might be the app for you. No affiliation, I just like it.

Unfortunately, Overcast's update towards the tail of last year ruined it for me and many others. It no longer functions reliably in my experience.

Re: Apple's Software Quality Crisis

#254

Here's my personal canary in the coal mine that something must be fundamentally broken in Apple's software development process: - on a recent macOS version, right click on the desktop, select 'change wallpaper' => the new settings panel opens - click on 'Custom Color' - now hold and drag around the 'color cursor' in the color selection circle for a few seconds - stop dragging and notice how the color cursor continues…

The entire settings app rewrite is the canary of how Apple's software development process is broken, especially for the mac.

They rewrote many of their tools in SwiftUI.

So far, I am not willing to ship anything in SwiftUI. I don't think it's up to the task.

Re: Apple's Software Quality Crisis

#255

Here's my personal canary in the coal mine that something must be fundamentally broken in Apple's software development process: - on a recent macOS version, right click on the desktop, select 'change wallpaper' => the new settings panel opens - click on 'Custom Color' - now hold and drag around the 'color cursor' in the color selection circle for a few seconds - stop dragging and notice how the color cursor continues…

My indicator for if Apple is for the customer vs for Apple is how macOS 'negotiates' YPbPr instead of RGB for non-Apple branded monitors (some LG monitors also get a pass) which results in worse color quality. I believe this to be carefully engineered to be a plausible bug rather than a real one. BTW I have found a workaround using BetterDisplay and an EDID override (to more closely match what the monitor is actually…

Seconding this. Feels actively anti-user even if this is just a bunch of heuristics that end up choosing the wrong thing. Honestly, why is this not a dropdown?

Related bug: macOS defaults to variable refresh rate when available instead of remembering my choice of 144hz. This is confounded by my hub (Caldigit TS3 Plus), which has trouble with variable refresh rates that result in a black screen.

The cherry on top: either I use a HDMI cable and deal with BetterDisplay forcing RGB to fix YCbCr, or a black screen when using DP through my hub due to the above bug.

Sometimes I wish Apple would get broken up just so macOS could have a chance at getting more love.

Re: Apple's Software Quality Crisis

#256
post #98

Here's my personal canary in the coal mine that something must be fundamentally broken in Apple's software development process: - on a recent macOS version, right click on the desktop, select 'change wallpaper' => the new settings panel opens - click on 'Custom Color' - now hold and drag around the 'color cursor' in the color selection circle for a few seconds - stop dragging and notice how the color cursor continues…

Desktop icons snapping to the grid has been broken forever too. Every once in a while I'll have a space in the "grid" that just won't accept anything to be placed in it. And god, don't even get me started on how the icons rearrange themselves when you're organizing your home screen / control center. I can't believe they actually shipped it like that and still haven't made it any better.

Oh, I envy you, I have the exact opposite problem. Sometimes new icons start stacking up one over the other on the top right corner.

If you try moving one of the icons anywhere, it snaps back to the top right corner right away.

I haven't found a fix. The only fix is moving the icons away from the Desktop into another folder using a Finder window.

Re: Apple's Software Quality Crisis

#257
post #183

Earlier quoted context omitted.

Interesting, yeah. It doesn't happen when adding a new color to the "Colours" row at the bottom even though this happens with the same color selection UI widget. I see this Custom Colour thingie at the top-right corner of the Wallpaper section, above a "Show on all Spaces" checkbox and left of a fairly big representation of the current desktop background. After a bit of tinkering: this Custom Colour element is replac…

I tried it, and apparently if you click if from the "+" button, it works totally okay for this popup and subsequent opening of that custom color popup, BUT, if you close the settings, open them again and press the "Custom Colour" colour directly, you will enter the bugged one.

Closing and reopening Settings seems to be the missed requirement. I'd disagree with the original assertion that a pro tester would find this in five minutes. The steps to repro are not nearly as simple as originally implied. In fact, they are narrow enough that I'm willing to forgive Apple missing it. (Not fixing it, OTOH, after it's been reported...)

Re: Apple's Software Quality Crisis

#258

Earlier quoted context omitted.

The entire settings app rewrite is the canary of how Apple's software development process is broken, especially for the mac.

To be fair, Windows really had the same type of issues going from the old Control Panel to Settings. I still get large delays for some of the screens in Windows Settings.

I think it's pretty crazy how slow a lot of the newer things in Windows 11 are. Explorer is super slow, Settings are slow. Sometimes I think even if I wanted to make things that slow (without using sleep statements), I wouldn't know how do it.

Re: Apple's Software Quality Crisis

#259
post #34

Earlier quoted context omitted.

Nothing wrong with the "creating products that prioritize user experience over features" - or more accurately what Jobs said: create products that start with the user experience and the user’s needs first and then work your way to the tech (as far as I remember) The opposite approach is starting with some tech and then trying to find a use for it, e.g. folding phones, second 1/2 screen on laptop, etc, instead of tryi…

Can I ask what the fascination with the Apple trackpad is? My other daily driver is a Thinkpad and I actually vastly prefer using the smaller one on it. You're not flinging your wrist across the zipcode and the clicks are more tactile.

Maybe I should try a Thinkpad but otherwise the Macbook trackpad is the only one that really works for me and doesn't feel awkward. The gestures are right and the feel is right. I agree about size. It could be smaller.

Re: Apple's Software Quality Crisis

#260

Here's my personal canary in the coal mine that something must be fundamentally broken in Apple's software development process: - on a recent macOS version, right click on the desktop, select 'change wallpaper' => the new settings panel opens - click on 'Custom Color' - now hold and drag around the 'color cursor' in the color selection circle for a few seconds - stop dragging and notice how the color cursor continues…

The Feedback Assistant issue you mentioned is probably one of the worst aspects of their software ecosystem. I haven't had a response on a single ticket that I've filed in there. It feels like an abandoned program, which is terrible UX considering its purpose.

A few years ago, I filed a Feedback Assistant bug report regarding an issue I was experiencing in Final Cut. In response, I was contacted by Final Cut developers who worked with me to replicate the issue and then shipped a fix.

Just one anecdote, but some reports definitely get looked at.

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