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Small claims court became Meta's customer service hotline

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Re: Small claims court became Meta's customer service hotline

#251

Earlier quoted context omitted.

Sidenote: car sales in general are not ethical. When you go to the dealer & talk to a salesperson, and subsequently talk to the $ guy, you will be required to sign a piece of paper stating that you cannot derive ANY claims on what the salesperson told you, except those written down on that form. And that form is empty. Also, I wish there was a nationwide requirement for warranty. Not that I have a problem with sellin…

Most US states have the concept of "Lemon Laws" that provide consumer protection when buy used cars. Ref: https://en.wikipedia.org/wiki/Lemon_law That said, this economic paper is pretty legendary at this point: > Summary: > Ref: https://en.wikipedia.org/wiki/The_Market_for_Lemons

The Market for Lemons is legendary only as an example of economists ignoring reality to pursue their pet theories. Reality is closer to that explained in Mediations on Moloch.

The theory that the removal of lemon laws would result in a more informed consumer base has no basis in reality--economists need to spend less time theorizing about how economies work and start looking at actual economies to figure out how they work. We had decades of consumers not becoming informed enough to differentiate between a peach and a lemon before lemon laws existed. That's decades of proof that The Market for Lemons is wrong. That should have been caught in peer review, and that should have prevented the paper from being published. The fact that this absurd paper won a Nobel Prize should call into question the validity of the prevailing ideas of the entire field of economics, at least at that time.

The market for cars of uncertain quality will always have a floor on the price because people don't have a choice except to take a risk on buying a car of uncertain quality in an economy where the car industry has successfully dismantled public transportation infrastructure. Given this inelastic demand, dealers can leverage consumer ignorance to sell lemons as if they were peaches, and the consumer suffers. Hoping consumers will educate themselves is a solution that doesn't scale; it is unrealistic to expect consumers to become experts on cars, computers, phones, medical devices, and every other complex product just so they can avoid being sold inferior, broken products. It is clear that the only solution that works is for experts on products, i.e. the sellers, be held accountable when they knowingly sell low quality products as if they were high quality.

[1] https://slatestarcodex.com/2014/07/30/meditations-on-moloch/

Re: Small claims court became Meta's customer service hotline

#252

Earlier quoted context omitted.

Has anyone who took them to court included an affidavit pointing to the thousands of previous instances as evidence of a pattern of negligence or whatever, and asked for punitive dates to be awarded?

You mean like introducing evidence of prior bad acts used to prove actions in conformance? This is both 1) not admissible evidence under FRE 404 and 2) not how you get punitive damages. Punitive damages are (generally) specifically made available by statute, and often have to do with fraud. Because fraud has some men’s rea elements, you’re not entirely wrong to look to prior bad acts, but it’s not as simple as, “they…

Thanks, great answer!

Re: Small claims court became Meta's customer service hotline

#253
post #85

Earlier quoted context omitted.

no, I'm saying I believe in the free market. buy a product that meets your requirements. if you find it doesn't, return it for a refund. do a chargeback if they won't do a refund. you are entitled to a refund within 14 days. https://www.termsfeed.com/blog/return-refund-laws-eu/#:~:tex...

An absolute free market is a dangerous illusion.

Indeed, one run by corporate lobbying is much better.

Re: Small claims court became Meta's customer service hotline

#254
> "The company’s official help pages steer users who have been hacked toward confusing automated tools that often lead users to dead-end links"

the internet feels more and more a hostile place.

i find myself constantly getting frustrated with bs like this.

like fucking passwords that expire every month and have some voodoo criteria. like don't try and outsource your internal secruity on me bich.

Re: Small claims court became Meta's customer service hotline

#255

> "The company’s official help pages steer users who have been hacked toward confusing automated tools that often lead users to dead-end links" the internet feels more and more a hostile place. i find myself constantly getting frustrated with bs like this. like fucking passwords that expire every month and have some voodoo criteria. like don't try and outsource your internal secruity on me bich.

https://neal.fun/password-game/

Re: Small claims court became Meta's customer service hotline

#256

My Facebook account got hacked last year and it was a nightmare. They got access to my ad account and racked up $4k worth of charges. And, somehow they were able to get into my account over and over again. I’m super technical and careful about these things. Even after changing all my passwords and resetting everything, multiple times, the hacker was able to steal my account. After being locked out for several days, I…

Meanwhile, hundreds of honest people have their Facebook accounts banned regularly. And banned for what seems like no reason, without a solution to renew.

Re: Small claims court became Meta's customer service hotline

#257

Earlier quoted context omitted.

by outsourcing liabilities to the public

But are they actually doing that? In this case people are using it for that, but I could also use small claims court to get the attention of a plumber who won't send me a quote. That doesn't mean that plumber is outsourcing to small claims court.

I can't imagine the circumstances under which a plumber would be compelled to send you a quote. Your analogy makes no sense. What legal theory are you thinking of there?

Re: Small claims court became Meta's customer service hotline

#258

Earlier quoted context omitted.

No company has (nor should have) any mandate to "customer service" beyond what the market demands. Dispute resolution is what courts are for . Meta already pays taxes that fund courts. If courts are unable to keep up with demand generated by the modern digital economy, let's fix that . Making losers pay court fees would go a very long way towards solving the problem. Re: Walmart, the other option is to just cut the a…

> Re: Walmart, the other option is to just cut the aid. People won't work if they are not able to sustain themselves (calorically) on the pay. The best way to avoid these antipatterns is to stop enabling them. This is a truly horrifying, compassionless comment. You're literally suggesting starving people. Sure, cutting these programs means eventually Walmart changes their business model. But the people who suffer dur…

We don't have to make these changes all at once. I agree doing so would be somewhat disruptive. We can roll back the aid over a period of say 5 or 10 years, giving workers (and companies) time to figure out what to do.

I agree it may not be tenable in a representative democracy, but my point is that means the democracy is too powerful and encroaches on fundamental liberty. Government should not have the power to redistribute assets in pursuit of the "general welfare", and indeed it did not until US v. Butler (1936) gave the government sweeping power to do basically anything.

Re: Small claims court became Meta's customer service hotline

#259
post #160

Earlier quoted context omitted.

I half-agree with the above, which is that loser-pays is a good system and it's necessary to stop enabling companies. The problem with your theory is that market forces incentivize firms to take action that reduce everyone's profits/benefits so long as the action is individually profitable for the company. Which is why there are "lemon laws" on selling used cars or food regulations. The used car industry as a whole b…

Sidenote: car sales in general are not ethical. When you go to the dealer & talk to a salesperson, and subsequently talk to the $ guy, you will be required to sign a piece of paper stating that you cannot derive ANY claims on what the salesperson told you, except those written down on that form. And that form is empty. Also, I wish there was a nationwide requirement for warranty. Not that I have a problem with sellin…

> "I find it insane that in 2024 I cannot get a print-out of a car on how well it was maintained, and how many times it was floored on a cold engine."

In the UK every car has a registration document with the previous owner's name and address on it. You can assume a lot regarding whether you want to still buy the car based purely on this information. It's surprising how many people overlook this simple step and rely upon warranties and such which are,often, not worth the paper they are printed on.

Re: Small claims court became Meta's customer service hotline

#260
post #57

Earlier quoted context omitted.

AGs aren't dictators. They have no direct power to levy penalties. Which specific law do you think Meta is breaking here? Please to provide an exact citation.

Public nuisance. Don't bother trying to explain why some statutory language you googled and skimmed doesn't apply.

Please provide a case law citation to show how state public nuisance laws would apply here. Or are you just making things up?
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