Earlier quoted context omitted.
We're getting bitten by this in the Netherlands as well. Two domain registrars, PCExtreme and Neostrada, merged with Versio, and Versio is now owned by TWS. My company has domains registered with Versio (and PCExtreme and Neostrada), but the control panel was showing multiple domains wrongly flagged as 'processing', and actually getting through to customer service takes the better part of day by now. I'm not looking…
Any suggestion of a good serious independent European registrar?
TransIP is not exactly the cheapest, but they work fine. Vimexx (which is under the same company as TransIP) is cheaper (closer to pre-TWS Versio pricing), but I'm a bit hesitant to trust a 'budget' registrar again.