Earlier quoted context omitted.
We may need this, but the stakeholders holding the purse strings don't. And they are the ones who will decide what gets built. It's how we end up with shit like grocery self-checkout machines and robots answering customer support calls. Nobody likes being yelled at by a robot who doesn't understand the situation, except the decision-makers buying the machines. This isn't peak tech, not by a longshot. This is just Int…
Grocery self-checkout machines are great. There's even a system now where you can bring a little scanner with you and scan as you pick them out, that way you can bag them directly in your cart, saving the time of the final scan and the bagging (it was great during the peak of the pandemic, skip the cashier and waiting in the high-population line area). Robots answering support calls are annoying, but self-service web…
some wholesale clubs apparently counter this by randomly auditing every cart as you leave, but that seems to leave the whole thing only marginally more efficient than traditional checkout