251–260 of 332 posts
The funny thing is, American sends points data to my email. I wonder if that sort of thing could be leveraged for something similar.
Do it enough and they'll stop. All of my Amazon order emails now only tell me the order number and the total cost, with zero information on what products are included.
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The question is sue you for what? How do the quantify the damages? It would be an interesting law suit because if AA wins, then it means they are deliberately admitting that customers who regularly track their points causes financial harm to AA.
It obviously causes them harm. The points are often redeemed at a discount to their regular tickets... which are often loss leaders for their points business. Most airlines lose money on every ticket, and make it up in their rewards programs. Only to lose money again on redemption. They really only make money on some of the inefficiencies.. Easy to follow source: https://www.youtube.com/watch?v=ggUduBmvQ_4
The web is broken. The original promise of client/server services was that the server would provide data on a universal open data format, and the USER AGENT (initially a web browser, but other kinds were expected) would process it in a format to the liking of the user, and satisfying their needs . Compare this to the current situation where the industry standard is that the servers do indeed provide data through some…
The reality is that every company wants to have things presented in the same way they're prepared, for the purposes of marketing. That's why web browsers with css are a thing at all - to allow a website to look exactly like what the developer/company behind it wants it to look like. Why would any company provide data in a standard API so that users can use that data in a standard way? If there was an API for banking,…
The idea was to have computers support users, not customers. These words have become synonyms but they have quite different implications. The stated goal was to augment the human intellect, for which you need a well organized corpus of knowledge (think Wikipedia, whose spectacular growth and supporting community came from not being a commercial initiative).
But nowadays the whole industry is focused around building products and services that can be packaged and sold, to the point that its professionals can't even think of any other possibilities when discussing the characteristics of the ecosystem.
Incentives are completely different; it's no wonder that interests of industry are misaligned with actual needs of the final users.
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It's funny how regionalism pops up on the internet. Thing is, it's less than 10% of the country (and surely not all of those 29MM are on the internet), and there are other businesses surviving just fine foregoing a TAM of the whole country.
How can you be so sure it's not regionalism that's causing you to dismiss nearly 10% of one of the largest, richest countries in the world as inconsequential?
It's not that Texas is inconsequential. It's that the choice is "cut off Texas or risk the entire business in the other 49 states".
Streaming services insert ads for other original content when you hit play.
The grocery store has audio and video advertisements for prepare meals playing on loop you can not avoid if you walk past the meat department.
The problem is a race to the bottom on the pricing consumers perceive, and then recovering that money by squeezing every possible touch point.
People have to have enough options to choose a company that doesn’t have to make these compromises.
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I'm surprised more businesses don't ban all of Texas as customers to prevent any litigation happening there.
American Airlines' headquarters is in Fort Worth, so banning Texas customers would be a peculiar move...
That doesn't seem like as big a deal, since TPM doesn't have a giant corporate headquarters to relocate and can cutting Texas from the TAM isn't that big of a deal.
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When you operate in a commodity business you want to impede the market's price discovery mechanism (in this case by making it harder for prices to be aggregated). The same issue and battle is playing out for US healthcare as well due to the recent rule forcing hospitals to make prices public.
While some parts of healthcare - like drugs - can be seen as commodity, a lot of it is not. Service differs significantly from doctor to doctor. Not disclosing the prices makes it easier for the providers to have higher prices but it doesn't make the service in question a commodity.
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> What is their case then exactly? Speculating, but TOS generally say that you're not allowed to share your password with anyone. Assuming that's true for the AA site, AA might argue that TPG is encouraging users to break their TOS ("tortious interference"). Though if app doesn't actually share the password with TPG and just uses it locally there may well be a question of whether entering your password into a third-p…
American Airlines is alleging 12 legal claims: 1. Breach of Contract 2. Tortious Interference with a Contract 3. Unfair Competition by Misappropriation 4. Trespass 5. Trademark infringement 6. Dilution 7. Dilution under Texas State Law 8. False Designation of Origin 9. Copyright Infringement 10. CFAA 11. Violation of Texas Harmful Access by Computer Act 12. Unjust Enrichment
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I've flown over half a million miles on American. They've been pretty nice to me every time. I have nothing to dislike about them.
Pretty nice isn't how I would describe great service. That's my point, the bar is low when it comes to airlines. In your case they should be treating you like a legend.
Another time, I was walking out of the Admirals Club at DFW to board my flight. One of the agents came running out to tell me I was walking in the wrong direction.
But, it's not always great. I had an award ticket in 1st class out of LHR, and they didn't clean the plane at all. The tray table had sticky soda all over it, and the plane was filthy. Miserable flight.
Another time, I had an upgrade to 1st class on a domestic flight, but the TSA didn't like my bags and did an extensive check (I must have been on some list back then, it happened a lot). I arrived way late to the gate, and lost my seat. Ended up flying back home in a middle seat in the last row. It was miserable.
So, it's a mixed bag, but generally good. It's hard for such a large company to offer consistency.