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FB users buying Oculus VR headsets to get customer service prioritization

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251–260 of 359 posts

Re: FB users buying Oculus VR headsets to get customer service prioritization

#251

Earlier quoted context omitted.

Good for you. Someone dear to me finds it extremely hurtful, which is why I commented. Also, I think the Kevin meme originally came from a comedy. The connotations aren't quite as nasty and serious as the Karen ones. But there are definitely other very negative name memes. I don't like any of it, but I fully accept that people can feel differently about it.

I actually agree, I wouldn't use it to describe someone, I thought it was OK to reference the meme in the abstract.

I totally understand, and I certainly didn't mean to accuse you of anything. It was an emotional reaction on my part.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#252

I honestly do not understand why any sentient person would have anything to do with Facebook at this point, VR headsets or not. It is just an awful company, period.

If fb didn't exist tomorrow, I wouldn't have a way to contact my family and friends. It would be panic. I also LOVE my quest 2. FB isn't perfect but hating it is getting boring now.

[deleted]

Re: FB users buying Oculus VR headsets to get customer service prioritization

#253

There's a bit of a story behind this. Oculus is owned by Facebook, but the Facebook website and the Oculus headsets/software are by different teams working in different states. When Facebook bought Oculus, they decided to get rid of the Oculus-specific account system and use only Facebook accounts. The Facebook account requirement took effect with the launch of the Oculus Quest 2, which launched in October 2020. Octo…

What a convoluted solution to a convoluted problem, they should stick to the separated account thing from the start.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#255

Earlier quoted context omitted.

Please stop using a very common name as a derogative! It's insulting to the women who have that name. Also, as you noticed, there is no male version of it. It's a decidedly sexist meme that shouldn't be promoted.

Oh hardly, using a sterotypical name is a very common comedic device. Tarquin and Julian are out-of-touch upper class people who probably go on illegal fox hunts, Karen gets unreasonably angry over petty things at low-level customer service people who can't argue back, Doris insists on driving at 25 mph in a 60 while her husband Bernard shouts at passing children for sport. Kevin is roughly the male equivalent of Kar…

>using a sterotypical name is a very common comedic device

It is, and most of these memes keep some of the levity of their comedian origins. This particular meme seems unusually nasty and serious in comparison, but maybe it's just because it hurts someone close to me.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#257

Earlier quoted context omitted.

You ain’t kidding. Getting interviewed by an Oculus computer graphics software person who had never touched SSH in his life was quite an experience coming in as a potential production engineer circa 2015. And, on top of it, he was quite rude about it and held me responsible for not understanding anything I was saying even though he was basically interviewing a lumberjack or a fireman from his perspective, anything bu…

> computer graphics software person who had never touched SSH in his life I'm not near this kind of graphics but would you ever need SSH for that job? It seems unrelated.

From a career in professional VFX production (albeit software engineering side) - you'd be surprised...

As an example loading anything and everything, such as starting Maya, is done from the shell (different projects would have a myriad of different settings - usually stored in env vars), so picking up a few Linux skills can give your average artist some serious productivity (and hence career) gains. The work is often distributed globally - wanna check the state of something a bit non-standard in another site without transferring heaps of data over? There's a nice tool for that ;)

Re: FB users buying Oculus VR headsets to get customer service prioritization

#258
post #80

Earlier quoted context omitted.

A number of people make a FB account just for the oculus.

It's highly risky .... it is directly against Facebook TOS and people are actively banned for it, not only losing all their purchases but sometimes their lifelong real facebook account as well.

So this is a way to get them to permanently deactivate my account? Doesn’t sound so bad.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#259

Earlier quoted context omitted.

I hate FB and Google, but I don’t buy this argument. It doesn’t pass the duck test for me — doesn’t look or quack like a utility in my view. I am sympathetic to the argument though. Getting locked out of your existing Gmail account could be really disastrous. Maybe there should be regulation for email extrication — if you’re going to ban me, you better allow me to update all of my accounts to not use your email servi…

Email absolutely should be a utility and allow you to transfer your email address between providers just like you can your phone number. I understand the technical challenges associated with that due to how DNS and the email protocols work, but I don't particularly care. There should also be a legally required minimal level of customer support for email account issues - if I can't get access to my email for over a we…

DNS is used to figure out initial point of contact over SMTP, nothing stops said SMTP server to recognize recipient as transferred account and forward message to SMTP server account was transferred to.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#260
post #12

Before going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem. Same story with AI lockouts at Google. Even if you do have access to "someone at Google" good luck getting a clear answer of what happened or how to fix the issue.

Still waiting for the adsense money Google owes me from 13 years ago... they conveniently banned me pretending I was clicking on my own ads... I never did that... and again, they 100% know it's bullshit, they send me a 50€ voucher for ad-word to my physical address, like it was any sort of fair compensation...
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